[CL9] Honda Warranty Denial - Front Calipers

[tknova]

Hi all,

My car is currently off the road sitting at a Honda dealership as Honda have denied a warranty claim on my front brake calipers. Honda have diagnosed that the pistons in both the front calipers are not retracting all the way, causing the front pads to rub against the rotors.

Around 3 months ago, I fitted new Bendix General CT brake pads to the front and rear, and also fitted new DBA slotted rotors front and rear without any rubbing issues. Last week, i noticed some brake diving and the front rotors where turning a blue colour. I jacked up the car and found that the front wheels where very hard to turn. So, alas - I took the vehicle into Honda and they diagnosed the front calipers to be faulty.

Honda have declined my front caliper warranty as they think that the rotors and pads could of caused the front calipers to fail. I have asked Honda to inform me of any factual information they have to prove that the rotors or pads could of caused this issue. Honda have no information to support that this is the case. They just think this is what caused the problem as this has never happend to a Honda before. And they say that I have to prove that they didn't contribute to the front calipers failing. I would think they would need to provide me with information supporting there claim, that the rotors and pads caused this problem.

I have researched on the internet and the ACCC (Australian competition and consumer commision ) state in short that you can fit interchangable non genuine parts to the vehicle and still maintain new car warranty. Only if the aftermarket parts fail and cause damage to other parts of the vehicle, it would not be covered.

Well, the pads havn't failed and the rotors havn't failed, so I can't see how they can deny the warranty request. After a lenghty discussion with Honda's customer relation team, they pretty much said no and will send something out in writing.

I'm going to get letters from DBA and Bendix to confirm that there product would not cause any damages to the front calipers, also a written report from a mechanic confirming there is no way, or no evidence to support that the pads and rotors could of caused this issue.

Has anybody had a warranty issue with Honda and had a positive outcome? I feel this is going to get messy and could possibly goto a small claims tribunal (I'm prepared to take this all the way)

Does anybody even have a solicitor that they know of that specilise in new car warranty?

I tell you, I have purchased two Honda in my life time, and this will be the last one. I feel like Honda have just left me out to dry on this occasion.

Any help would be appricated.

Thanks

[Tekkenforce]

damn, that sux. hope it allgoes well for ya,
maybe try take it to another dealer?

[tknova]

damn, that sux. hope it allgoes well for ya,
maybe try take it to another dealer?

It's not the dealer, It's Honda Australia saying it's not covered. Even Honda Australia or the Dealer cannot explain to me how the products ive installed could make the calipers fail.

I'm hoping DBA and Bendix and a trusted mechanic will put letters together for me stating that there product will have no adverse effects on the calipers, or the braking system of my car.

In other words, If you have a failure with the calipers, and you install aftermarket pads or rotors, you loose your warranty on other braking system components that are OEM. This is against my statuary rights as a consumer.

Is there any way that this can be escalated, or put through an internal dispute process through Honda? At this stage, they are just telling me, that my claim is not covered..

Honestly. What Honda Australia are currently doing is ILLEGAL

[90LAN]

does the product meet adr rules if it does then you have the right to appeal
if it doesnt then its your own fault for installing non adr approved products
and honda have every right to refuse a claim

is the replacement rotor the same size thickness off the oem ?
and is the brake pad the same heat range as a oem ?

[WATAJK]

DBA products are ADR approved and so are Bendix I believe as they are a Australian product... What assoles seriously..

[tknova]

Yes, both the DBA rotors and Bendix pads I fitted are ADR approved and meet all OEM specifications.
Even on the Bendix website, it states that there pads will not void new car warranty according to the ACCC (Australian competition and consumer commission)

Both, the Bendix pads and the DBA rotors are a direct replacement for the accord euro. Rotor height and thickness is correct, same with the Pads. Both the Pads *Bendix General CT* and Rotors *Slotted street series* are interchangeable with OEM. The only difference with the rotors is they are slotted. I got the slotted rotors for an appearance factor.

The ACCC also states, that if a non genuine product is fitted, that is interchangeable, and that causes damage to my vehicle. I have a right to recover from the manufacture. Only problem is, that there appears to be nothing wrong with the pads or rotors. Which Honda says they are the culprit for the callipers not working correctly? Honda offcourse has NO EVIDENCE to back up there statement. It's purely only an assumption.

Lucky I don’t tow a trailor, Honda would probably try and blame that for the front callipers not working correctly.

The only thing that gets me, is that both front callipers are not working correctly. This is from a Honda dealers investigation. I think they may have it wrong and there is something wrong in the hydraulic brake system. Maybe brake master cylinder. But, the Honda service centre swear there is no problem with the master cylinder.

I have no problem with Honda denying a warranty. But, they need to prove that the parts fitted caused the callipers to fail. Not just guess....

[90LAN]

ok thanks for that
have you read your fine print on your warranty book yet ?

best of luck with your warranty claim

[tknova]

ok thanks for that
have you read your fine print on your warranty book yet ?

best of luck with your warranty claim

Thanks - Yeah, had a read. No problems if you use an non-genuine interchangable part. Feels like Honda makes the rules up as they go. Honda even admitted to me, that I am allowed to use a non genuine part. They just think that the aftermarket rotors and the pads MUST of caused the front calipers to not work correctly. This is what bothers me, Honda denying a warranty claim, with no evidence or proof that these parts in fact caused any issue.

[antony]

What manufacturers dont realise is that if they cheese the customers off,they might not buy that brand again.

I was perfectly happy with my 2007 VW Jetta,but when I needed a replacement,I looked at all the closest competitors,as at one time,when dealing with them about a rattle,they threatened me.

Thats why I bought a new Euro,and not another Jetta a few months ago...

[Type R Positive]

Take your car to a brake specialist and find out what is actually wrong with it.
If you feel you still have a case, send them the bill.

[tknova]

Take your car to a brake specialist and find out what is actually wrong with it.
If you feel you still have a case, send them the bill.

I think if i sent them a bill, they would tell me to take a long walk of a short peir :) But, it will be a last resort :)

I've been thinking through. And this is only a speculation, that the Honda Service centre have mis diagnosed the problem with my car. I'm sure, all experts will tell you that the rotors and pads would not cause brakes calipers to not work incorrectly - especially Bendix and DBA Products. Also, what are the chances of both calipers failing at the same time? That's even a bit of a long shot.

Honda first came back to me and said my rotors where too thick - 28mm wide instead of 26mm wide. I had the DBA rep (who was FANTASTIC) come to my home and measure my old rotors which came out to be 27.8m thick with a 26mm minimum thickness (this was printed on the rotor hat). He even called the Honda delaer and explained there is nothing wrong with the rotors and to go back to the drawing board and check the hydrolics. Honda agreed they made a mistake there.

If there was a caliper failure, and you remove all pressure from the braking system, and the front wheels could freely spin, would that mean the calipers are ok and it's the hydralic system actually pulling the calipers shut??

[e240]

I guess the only other question could be the installation...
1) Was the seal damaged when compressing the pistons, or
2) the slider bolt over tightened which cause the sliders to stick

Those could cause the piston not to retract and seize..

[tknova]

I guess the only other question could be the installation...
1) Was the seal damaged when compressing the pistons, or
2) the slider bolt over tightened which cause the sliders to stick

Those could cause the piston not to retract and seize..

Good call, The mechanic used the appropriate tools to change pads, does it day in and out. But, you never know. The calipers have been inspected, Honda can't see any damage to the seals - Will double check with Honda though.

Is it possible to over tighten this bolt to cause the calipers to seize up? Never knew this (I'm not even close to a mechanic :) )

Just a quick question, if it's the master cylinder, if Honda remove the bleed nipple from one of the calipers and it spins freely, would this remove the calipers from being the culprit????

Many thanks.

[e240]

Is it possible to over tighten this bolt to cause the calipers to seize up? Never knew this (I'm not even close to a mechanic :) ).

I've seen it happen, over tighten and then the sliding rods got bent - had to change new sliding rods.
I did it once in my wife's car - on the rear brakes - same thing happened, brake locks up - smoke and all and drivers around her panicking thinking the car was was on fire..LOL..


Just a quick question, if it's the master cylinder, if Honda remove the bleed nipple from one of the calipers and it spins freely, would this remove the calipers from being the culprit????

Dunno, honda's have diagonally split system right? so if you only undo one bleed nipple, say the right front, technically if the rod in the master is seized, the left wheel should still be seized.
removing the bleed nipple simply relieves the pressure in that cylinder.

Has Honda come back to you on the cause yet?

Finally, always a silver lining - now's probably a good time to convince yourself you need a 6 piston big brake kit..

[tknova]

I've seen it happen, over tighten and then the sliding rods got bent - had to change new sliding rods.
I did it once in my wife's car - on the rear brakes - same thing happened, brake locks up - smoke and all and drivers around her panicking thinking the car was was on fire..LOL..



Dunno, honda's have diagonally split system right? so if you only undo one bleed nipple, say the right front, technically if the rod in the master is seized, the left wheel should still be seized.
removing the bleed nipple simply relieves the pressure in that cylinder.

Has Honda come back to you on the cause yet?

Finally, always a silver lining - now's probably a good time to convince yourself you need a 6 piston big brake kit..

Honda have come back to me saying that the front calipers have seized and the pistons are not rectracting back all the way. It's a big strange to see two front calipers fail at the same time. My cars only done 85,000km and it's an 06.

But, if the slider pin is bent or there is some other issue with the caliper, and i removed the bleed nipple, the wheel does not spin freely, there would be an issue with the caliper? or if I remove the bleed nipple, and the wheel spins freely, you would assume there is an issue with the master cylinder?

Does this sound correct??????????????? (Ps - I wish i could afford a brake upgrade :) )

Thanks,

[tknova]

Just a quick update if anybody's interested. Honda fitted a new caliper to confirm if that was indeed the problem or not. The new front caliper is working correctly. So, there is defiantly something wrong with the calipers.

[UNLS1]

if u use genuine honda parts they will honor the warranty, if u dont read the small print they dont have to honor it.

its the way it is, honda arnt that bad if u even change the airfilter in a ford they can say bye bye warranty

[tknova]

if u use genuine honda parts they will honor the warranty, if u dont read the small print they dont have to honor it.

its the way it is, honda arnt that bad if u even change the airfilter in a ford they can say bye bye warranty

You can use aftermarket parts in any new vehicle and still retain your warranty. As long as the aftermarket parts do not cause any effects to other parts of the vehicle and they are suitable and interchangable. Thats the L A W :)

Honda do see my side of the story I must say, but they are not convinced as it's rare too see two brake calipers fail (which I agree with too) But, it's just possible that they failed as the same time, can't be ruled out, and until they find evidence that the rotors or pads have caused the calipers to fail, I can't see the warranty being declined.

But, I've advised Honda that we need to stick with facts and evidence. Cars getting looked at again today for review. Fingers crossed.

[roony]

how did it go??

[adhunt99]

For information, you need to understand the following:

You have two types of warranties but you appear to be mixing the two together.

There is an express warranty which is offered by Honda - this is a contractual committment from them to you. Any disputes are contractual in nature and are not relevant to the ACCC unless there are specific misrepresentations etc. Effectively you're arguing whether the terms of the contract (their manufacturer's warranty) cover your problem.

There are also statutory implied warranties that goods are of merchantable quality etc. This is implied into your contract of sale by the Trade Practices Act and your local Fair Trading Act. This is what the ACCC information refers to. These rights are non-excludable but are quite different to the express warranty discussed above.

If you wish to pursue it you may need legal advice from someone in relation to your rights under both the express and statutory warranties.

[adhunt99]

For information, you need to understand the following:

You have two types of warranties but you appear to be mixing the two together.

There is an express warranty which is offered by Honda - this is a contractual committment from them to you. Any disputes are contractual in nature and are not relevant to the ACCC unless there are specific misrepresentations etc. Effectively you're arguing whether the terms of the contract (their manufacturer's warranty) cover your problem.

There are also statutory implied warranties that goods are of merchantable quality etc. This is implied into your contract of sale by the Trade Practices Act and your local Fair Trading Act. This is what the ACCC information refers to. These rights are non-excludable but are quite different to the express warranty discussed above.

If you wish to pursue it you may need legal advice from someone in relation to your rights under both the express and statutory warranties.

[tknova]

For information, you need to understand the following:

You have two types of warranties but you appear to be mixing the two together.

There is an express warranty which is offered by Honda - this is a contractual committment from them to you. Any disputes are contractual in nature and are not relevant to the ACCC unless there are specific misrepresentations etc. Effectively you're arguing whether the terms of the contract (their manufacturer's warranty) cover your problem.

There are also statutory implied warranties that goods are of merchantable quality etc. This is implied into your contract of sale by the Trade Practices Act and your local Fair Trading Act. This is what the ACCC information refers to. These rights are non-excludable but are quite different to the express warranty discussed above.

If you wish to pursue it you may need legal advice from someone in relation to your rights under both the express and statutory warranties.


The express warranty I agree, is different. Express warranty, from my understanding, is offered by the dealer and not Honda Australia.

Honda Australia's extended warranty covers the brake system and there terms and conditions do not state that aftermarket parts will void your warranty. The ACCC also states that a manufacture cannot deny your warranty but the use of aftermarket, interchangeable quality parts. Honda's argument with me at this stage is that Bendix pads and DBA Rotors may NOT be quality and they COULD have caused the problem. If Honda where to come back to me and say that have found evidence that the parts have affected the callipers. I would walk away and fix the problem myself. Until then, Honda has no ground to stand on and deny the warranty claim.

For a quick update: The cars back at the dealer with the original rotors and pads on the front. Wheels are spinning freely now. This is happening due to wear on the original parts. The thing is, Honda put a new Calliper on the car with my DBA rotors and aftermarket pads and the wheel spun freely.

It is possible that the callipers could have been faulty even before I fitted the aftermarket parts. Honda agree and are still investigating the problem further - Will keep on providing updates.

[adhunt99]

The extended warranty is an express warranty, it just may be the case that you have two express warranties, one from the dealer and one from Honda. What you're saying about the use of aftermarket parts is partly correct, but I think you may have the wrong idea.

The express warranties may be voided by use of non-Honda parts or service - IF it's stated in the terms and conditions of the express warranties. What the ACCC would be saying is that your statutory warranty implied by law cannot be voided by use of non-Honda parts or servicing. That's different :)

[tknova]

The extended warranty is an express warranty, it just may be the case that you have two express warranties, one from the dealer and one from Honda. What you're saying about the use of aftermarket parts is partly correct, but I think you may have the wrong idea.

The express warranties may be voided by use of non-Honda parts or service - IF it's stated in the terms and conditions of the express warranties. What the ACCC would be saying is that your statutory warranty implied by law cannot be voided by use of non-Honda parts or servicing. That's different :)

Bingo - That's my argument :) . Honda say that I CAN use interchangeable parts that are aftermarket and a qualified mechanic can work on my car. As long as they don't cause any issue to other parts of the vehicle. There terms and conditions do not state that aftermarket parts CANNOT be used. So, Honda need to inform me, of how the pads and rotors or workmanship have affected the caliper. Bendix pads and DBA rotors are quite the norm and are ADR, they are quality components and both companies have advised that there product will not cause any adverse effects to the caliper as they are made to manufacture specifications. Honda also cannot find any issue with my mechanics workmanship when fitting the brakes.

Honda are pretty much saying "Well, Bendix and DBA's statements can't be true, as the accord euro have never had any problems with two front calipers failing at the same time. So, the aftermarket components or mechanic MUST have caused the issue, they must transfer heat differently, mechanic did something wrong ect ect."

Must be pretty crappy calipers. My old 1985 Camry's front calipers could handle DBA Rotors and Bendix pads, same with my familys 01 Maxima and 05 Vectra, all using DBA and Bendix combo. And Honda need to inform me of how the mechanic has caused the calipers to fail.

I see Honda's point of view, they have never experienced two calipers fail at the same time (I explained that it is possible though :) ), but they also acknowledge my point of view, that there is no proof of a aftermarket part failure, or workmanship issue.

But, Honda H/O still deny my warranty - In Honda's defense, as per my above posts, they are investigating the issue - Hopefully will have a positive outcome next week.

Sorry for all my rants :)

[civicboy84]

Bingo - That's my argument :) . Honda say that I CAN use interchangeable parts that are aftermarket and a qualified mechanic can work on my car. As long as they don't cause any issue to other parts of the vehicle. There terms and conditions do not state that aftermarket parts CANNOT be used. So, Honda need to inform me, of how the pads and rotors or workmanship have affected the caliper. Bendix pads and DBA rotors are quite the norm and are ADR, they are quality components and both companies have advised that there product will not cause any adverse effects to the caliper as they are made to manufacture specifications. Honda also cannot find any issue with my mechanics workmanship when fitting the brakes.

Honda are pretty much saying "Well, Bendix and DBA's statements can't be true, as the accord euro have never had any problems with two front calipers failing at the same time. So, the aftermarket components or mechanic MUST have caused the issue, they must transfer heat differently, mechanic did something wrong ect ect."

Must be pretty crappy calipers. My old 1985 Camry's front calipers could handle DBA Rotors and Bendix pads, same with my familys 01 Maxima and 05 Vectra, all using DBA and Bendix combo. And Honda need to inform me of how the mechanic has caused the calipers to fail.

I see Honda's point of view, they have never experienced two calipers fail at the same time (I explained that it is possible though :) ), but they also acknowledge my point of view, that there is no proof of a aftermarket part failure, or workmanship issue.

But, Honda H/O still deny my warranty - In Honda's defense, as per my above posts, they are investigating the issue - Hopefully will have a positive outcome next week.

Sorry for all my rants :)


if I was you, I would have put the standard crap back on before consulting them...as I know HONDA are anal about new cars warranty etc

[Gariel]

Interesting reading tknova! Recently booked my Euro in for 35 000km service only to be told that the rear pads needed replacing and discs machined at a cost of $400 +. (Could get 60 000km out of front pads on my VS Commodore) It baffles me that the rears need replacing before the fronts especially after only 33 000kms. Some guy recently pulled up next to me at lights and said I had sparks coming out of the back of the car in a big way. I thought it was a practical joke but now believe that my back calipers may be locking on occassionally and have contributed to what I would have thought was excessive wear. I plan to get the brake system checked through an independent body to see if this is the case and can be claimed under warranty. Can anyone advise what sort of mileage they are getting out of their Euro fitted with genuine Honda brake pads?

[tknova]

Interesting reading tknova! Recently booked my Euro in for 35 000km service only to be told that the rear pads needed replacing and discs machined at a cost of $400 +. (Could get 60 000km out of front pads on my VS Commodore) It baffles me that the rears need replacing before the fronts especially after only 33 000kms. Some guy recently pulled up next to me at lights and said I had sparks coming out of the back of the car in a big way. I thought it was a practical joke but now believe that my back calipers may be locking on occassionally and have contributed to what I would have thought was excessive wear. I plan to get the brake system checked through an independent body to see if this is the case and can be claimed under warranty. Can anyone advise what sort of mileage they are getting out of their Euro fitted with genuine Honda brake pads?

40,000km -50,000km is normal for the accord euro's. My rear pads got changed around the 50,000km mark. Front pads will last you for ages. At 85,000km when i changed my front pads, they still have plenty of meat.

35,000 km is quite low, Honda will put it down to driving style. Get the handbreak checked to ensure there is no rubbing.

[tknova]

if I was you, I would have put the standard crap back on before consulting them...as I know HONDA are anal about new cars warranty etc

I wish I did :) But...... Really, Bendix pads and DBA rotors failing your front calipers?? :eek:

That means that whenever a Honda accord owner needs new rotors and front pads, to stop the front calipers from failing, they will need to purchase OEM rotors and Calipers??

[tony1234]

if I was you, I would have put the standard crap back on before consulting them...as I know HONDA are anal about new cars warranty etc

True to a certain extent.Depends on the service centre too.Some of them are real dicks.I've got a fair few mods and have had no trouble with any warranty issues.

[white_ep3_civic]

If there are any modifications to the car they won't cover it under warrenty as it's not the standard honda part. There is always lots of fine print on what you can an can't change. Best way is to call the dealer to confirm if changing a certain part will void warrenty or not. Best bet is to take the car, change the rotors back to stock and take it to another dealer.

[Lukey]

Get the handbreak checked to ensure there is no rubbing.

handbrakes are completely different to brake pads and wont cause them to wear, unless it has rear drum brakes

[tknova]

handbrakes are completely different to brake pads and wont cause them to wear, unless it has rear drum brakes

Are you sure mate??? I'm very positive that the rear brakes are activated by the handbreak. If the handbreak is too tight, it can cause premature wear to rear pads and rear rotors.

[aaronng]

The handbrake on the Euro uses the rear caliper and pads. And I have experienced the rears in contact while I drove, giving me a nice hot disc rotor eventhough the handbrake was fully released. I gave the handbrake cable some slack and didn't have that problem again. Make sure that the handbrake has 6-7 clicks from fully released to fully pulled up hard.

[Lukey]

oh wow never knew that, my bad. i always thought it woulda been like other cars with a handbrake lining on the inside of the rotor.

ive learnt something today thanks :)

[aaronng]

oh wow never knew that, my bad. i always thought it woulda been like other cars with a handbrake lining on the inside of the rotor.

ive learnt something today thanks :)

Handbrake lining one is good. With the Euro and the new Commodores that use the caliper and pads, the handbrake is so weak that the car will roll if you are parked on a slight incline and left in neutral! I always have to have it in 1st or reverse, even if it is a gentle incline, not even a slope! That's how they get so much car for so little money. They cut down on the costly and more effective bits.

[tknova]

Handbrake lining one is good. With the Euro and the new Commodores that use the caliper and pads, the handbrake is so weak that the car will roll if you are parked on a slight incline and left in neutral! I always have to have it in 1st or reverse, even if it is a gentle incline, not even a slope! That's how they get so much car for so little money. They cut down on the costly and more effective bits.

I've noticed that my rears rub. You spin the rear wheels and can hear the pads running on the rotors continually - But, the rear wheels spin relatively freely.

I'd better get the hand break adjusted. :) Aaronng, I think you're running aftermarket rotors and pads on your euro? You having any brake drag issues with the front?? I'd be interested if any other Accord Euro owners are having issues with the front calipers with aftermarket pads and rotors. You wouldn't even know there was a fault until you pick the car up from the ground and try and spin the front wheels.

Cheers.

[curtis265]

What a thread!

I don't really see how rotors + pads will stuff up the calipers either, but it's a very close call.

Lesson be learnt.. keep your stock bits.

[aaronng]

I've noticed that my rears rub. You spin the rear wheels and can hear the pads running on the rotors continually - But, the rear wheels spin relatively freely.

I'd better get the hand break adjusted. :) Aaronng, I think you're running aftermarket rotors and pads on your euro? You having any brake drag issues with the front?? I'd be interested if any other Accord Euro owners are having issues with the front calipers with aftermarket pads and rotors. You wouldn't even know there was a fault until you pick the car up from the ground and try and spin the front wheels.

Cheers.
No brake drag issues on the front. Have you check to see if your front caliper piston is already retracted all the way? If the pads are too thick, it could cause a dragging issue.

I'm using DBA4000 blanks on the front with Project Mu pads.

[Lukey]

i got taught to always park a car in gear anyway.

[tknova]

No brake drag issues on the front. Have you check to see if your front caliper piston is already retracted all the way? If the pads are too thick, it could cause a dragging issue.

I'm using DBA4000 blanks on the front with Project Mu pads.

Haven't looked at the caliper myself - But, Honda put a new caliper on and bleed it on the front right too be sure. Front right wheel spun with ease. So - The diagnostic seems to be that the front calipers have failed and not retracting correctly.

I'm running DBA Super street slotted and Bendix General CT pads upfront. Pads and rotors have been measure and are spot on.

[aaronng]

Haven't looked at the caliper myself - But, Honda put a new caliper on and bleed it on the front right too be sure. Front right wheel spun with ease. So - The diagnostic seems to be that the front calipers have failed and not retracting correctly.

I'm running DBA Super street slotted and Bendix General CT pads upfront. Pads and rotors have been measure and are spot on.
That's good. One little tip, make sure you use the metal shims that were on the stock pads. The shims are not only for squeal reduction but they allow the brake pad to vibrate/move without forcing the piston to move along with it. The vibration can damage the seal around the piston, causing it to jam.

[tknova]

That's good. One little tip, make sure you use the metal shims that were on the stock pads. The shims are not only for squeal reduction but they allow the brake pad to vibrate/move without forcing the piston to move along with it. The vibration can damage the seal around the piston, causing it to jam.

Yep, can guanantee that metal shimms are on. Only thought they where for noise! I Learn something every day. :)

[aaronng]

Yep, can guanantee that metal shimms are on. Only thought they where for noise! I Learn something every day. :)

Also another reason why you apply anti-sieze on between the two layers of metal shims, and between the shim and the pad. Lets everything slide around with lots of lube.

[tknova]

Also another reason why you apply anti-sieze on between the two layers of metal shims, and between the shim and the pad. Lets everything slide around with lots of lube.

Did all of that :) Not a squeel.

[V205]

Does a brake pad change service at a honda dealer go through these details?

I've had experience with a major brake service place and the quality of work was SCARY...

EDIT: one honda dealer quoted me $80 + GST labour to install the front brake pads.

[tknova]

UPDATE!! This issue is really getting on my nerves. As the above posts read. I took my 06 Accord Euro back to Honda with the OEM original Front rotors and pads. The front wheels could now spin freely. Bear in mind these OEM rotors and pads have completed 85,000km's,

Honda Australia called and advised me that there is no problem with the car as the front wheels now spin freely. I reminded Honda Australia that the dealer fitted a new caliper to the front with my new DBA rotors and new Bendix Pads and the front wheel could also spin freely. I advised that if I fit brand new OEM pads and rotors to the vehicle, they will rub as well. obviously after 85,000km's - the original pads and rotors would of worn. Honda Australia said until the OEM parts cause the front wheels not to spin correctly, they will not cover the issue.

So, pretty much when I replace the front rotors and pads with either OEM or aftermarket parts. There will be rubbing. But, It will only be covered with OEM pads and rotors are used? Also note that my DBA rotors and Bendix pads have been measured by the dealership and the measurements are right on OEM size/spec.

So - I've been forced to fit brand new OEM front pads to the car. Hopefully they will make the rubbing issue return.

I just can't believe Honda are feeding me with so much B.S. This is unbelievable.

I'm going to fight this one through. Honda Australia are being so one sided and not seeing the other side of the fence. They are also removing me with the right as a consumer to use quality aftermarket parts and still maintain my new vehicle warranty. Honda are breaking the law! in advising me that my warranty will only be covered if the issue occurs with OEM parts.

Will see what happens next week once the new OEM pads are fitted. Hopefully they will rub. Or i'll have to fork out for new rotors as well :( This is way too hard to fight when you're just the 'little man'

[aaronng]

It's a shame that Honda Australia are tight when it comes to acknowledging problems...

[tknova]

It's a shame that Honda Australia are tight when it comes to acknowledging problems...

I think they also need some problem solving training and a quick run through on consumer rights.

I never thought i'd say this - But this deserves ACA or Today Tonight!!! lol

[MR_LATE]

UPDATE!! This issue is really getting on my nerves. As the above posts read. I took my 06 Accord Euro back to Honda with the OEM original Front rotors and pads. The front wheels could now spin freely. Bear in mind these OEM rotors and pads have completed 85,000km's,

Honda Australia called and advised me that there is no problem with the car as the front wheels now spin freely. I reminded Honda Australia that the dealer fitted a new caliper to the front with my new DBA rotors and new Bendix Pads and the front wheel could also spin freely. I advised that if I fit brand new OEM pads and rotors to the vehicle, they will rub as well. obviously after 85,000km's - the original pads and rotors would of worn. Honda Australia said until the OEM parts cause the front wheels not to spin correctly, they will not cover the issue.

So, pretty much when I replace the front rotors and pads with either OEM or aftermarket parts. There will be rubbing. But, It will only be covered with OEM pads and rotors are used? Also note that my DBA rotors and Bendix pads have been measured by the dealership and the measurements are right on OEM size/spec.

So - I've been forced to fit brand new OEM front pads to the car. Hopefully they will make the rubbing issue return.

I just can't believe Honda are feeding me with so much B.S. This is unbelievable.

I'm going to fight this one through. Honda Australia are being so one sided and not seeing the other side of the fence. They are also removing me with the right as a consumer to use quality aftermarket parts and still maintain my new vehicle warranty. Honda are breaking the law! in advising me that my warranty will only be covered if the issue occurs with OEM parts.

Will see what happens next week once the new OEM pads are fitted. Hopefully they will rub. Or i'll have to fork out for new rotors as well :( This is way too hard to fight when you're just the 'little man'

what a read,, good luck tknova, ive had problems with Honda Aus also,, to simply put it,, its a fcuked up system

[SPQR]

....Has anybody had a warranty issue with Honda and had a positive outcome?

Not often. In my experience, Honda executive types are a bunch of bastards. I even had one fly up from Queensland who took me for a patronising drive in my car and who admitted that there was a problem (no witnesses) and then said bluntly that they weren't going to do a thing about it.


....Does anybody even have a solicitor that they know of that specilise in new car warranty?

Go to your state consumer affairs before you spend more than the cost of new calipers on solicitors.