1000 km Service Accord

[trupa]

Just had 1000 km service - also had dealer look at 'check engine light' - new Knock sensor fitted. - I assume under warranty - labor for 1000 km service $244 plus oil etc total = $290 + GST - did i pay for warranty work????:eek:

[EuroDude]

umm nice introduction :p (should be in the technical section)

No you didnt pay for warranty work. The warranty only covers car manufacturing defects.

You payed for labour and consumables (oil, filters etc..). About $300 is about right

[yfin]

Just had 1000 km service - also had dealer look at 'check engine light' - new Knock sensor fitted. - I assume under warranty - labor for 1000 km service $244 plus oil etc total = $290 + GST - did i pay for warranty work????:eek:

For 1000kms service that sounds like a lot. But where are you based as Sydney seems to be much higher than everywhere else?

[Alpine]

I thought the 1000km service labor was usually free??

[yfin]

I thought the 1000km service labor was usually free??

That was the case with my dealer too - my 1000 service was around $55 (parts only). But even if he does have to pay - why would an oil and filter service cost $320 total?

[Alpine]

I thought so.

In that case, trupa, looks like you got ripped!

[EuroDude]

My 1000km was expensive, maybe i was ripped off too.

What was listed on the invoice exactly?

[destrukshn]

definately jipped dude.
you most probably didn't pay for the sensor, knock sensors are in the hundreds already.

but you have paid too much for your 1000km service.
way too much. personally i would put a complaint, and if they say that's hte normal price, go to another dealer, that is way tooooo dear!!!!

and what dealer did you take it to?

[Alpine]

Somehow I wouldn't be surprised if many people got ripped by these Honda dealers. My most recent experience servicing my Civic Coupe for its 80,000km was a total nightmare with overcharging for labor and parts for a completely different model and shit customer service to top it all off. After a chat to the service manager, I got the next 90,000km service free of charge when that comes around. Not sure yet if I will take it back just to get the free service (who knows what kind of job they will do, since its free).

[yfin]

trupa listen to destrukshn - he knows from the inside how much this service should cost.

[Alpine]

trupa - yfin is right. He helped me alot when I had problems with servicing at a Honda dealer and he gave me valuable ammo when I went back to fire my guns. Must have shocked them with the detailed info I had at hand, haha.

Have a read of this story!

http://www.ozhonda.com/forum/showthread.php?p=939109#post939109

[destrukshn]

don't be afraid to speak up to your dealer, if the service advisors give you the run around, ask to talk to the service manager, if they don't give you a reasonable explanation, take it honda australia.
oil and filter change takes 15-30mins, checking over everything, takes 30-45mins at most. they are literally charging you, $200 a hour!!
which is ridicoulos!

[yfin]

don't be afraid to speak up to your dealer, if the service advisors give you the run around, ask to talk to the service manager, if they don't give you a reasonable explanation, take it honda australia.
oil and filter change takes 15-30mins, checking over everything, takes 30-45mins at most. they are literally charging you, $200 a hour!!
which is ridicoulos!

Could it be a mistake - like they included time for the warranty work on the bill by accident? Not sure how you guys generate bills. I would have thought, however, that there is a standard price for each service with some variation for different models.

[Alpine]

From what I have seen, the prices can vary drastically between dealerships. You wouldn't think so coz you'd assume prices would be standardised across all Honda workshops...but it isn't. That is why I always ring around all our local dealerships whenever I book in for service. The difference in price for the same service between Honda dealers can be shocking...

[trupa]

Thanks all I thought so but as a new Honda Owner needed some background b4 talking to dealer

[destrukshn]

Could it be a mistake - like they included time for the warranty work on the bill by accident? Not sure how you guys generate bills. I would have thought, however, that there is a standard price for each service with some variation for different models.
when a warranty "operation line", and clocked on to, it does get recorded, but should not be charged out.
UNLESS, the tech did not clock off the 1000km "operation line" and stayed on it and used that time to replace the knock sensor
even at that, the workshop controller should be able to change that.
ask for the job card, and ask how long did the technician take to do the 1000km service, because that should not take more than 1hour - 1 hours 15mins from what i'm seen.
and go from there i guess.

[destrukshn]

From what I have seen, the prices can vary drastically between dealerships. You wouldn't think so coz you'd assume prices would be standardised across all Honda workshops...but it isn't. That is why I always ring around all our local dealerships whenever I book in for service. The difference in price for the same service between Honda dealers can be shocking...
yes it can be shocking, BUT, it is no excuse charging the average person $200 an hour!!!
at most, i've seen is $140 a hour, that's on european cars, people complain and bitch about that, so imagine $200 an hour!

[trupa]

Cheers destrukshn

[pepper]

can someone tell me what is done on a 1,000km service?????????????
my experience is with Mazda's and the 1,000km service is free:D

[Drew]

yes it can be shocking, BUT, it is no excuse charging the average person $200 an hour!!!
at most, i've seen is $140 a hour, that's on european cars, people complain and bitch about that, so imagine $200 an hour!

Yet I'm struggling to milk $80 an hour...