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power_of_dreams
16-10-2007, 05:26 PM
Just wondering if information regarding past services, warranty issues etc are shared between dealers.

I ask because I tried to get some rattles sorted at one dealer, only to be told the car appears to have been in an accident and the rattles could not be covered under warranty because they were supposedly a result of the accident. Methinks, it's just their way of getting out of a warranty job as the costs will have to be covered by them. And no, the car has not been in an accident, but I feel I am entitled to have these rattles fixed under warranty at another dealership.

est1989
16-10-2007, 10:50 PM
pretty sure information is not shared between dealers...
thats why log books come in handy.

shadou
16-10-2007, 10:53 PM
.. yes information is shared b/w dealers, my mate had his HRV in for a timing belt and we told him his start clutch required replacement, 2 weeks later he brings it to another dealer and I cop an earful from the SA.

power_of_dreams
16-10-2007, 11:12 PM
Dissapointed if this is the case. That means I can't get a second opinion from another dealership without telling him what happened previously. And of course any mention of an accident and I can wave my chances goodbye...

shadou
16-10-2007, 11:20 PM
try it anyway, wouldn't hurt

power_of_dreams
17-10-2007, 11:48 AM
Spose so.