NEW 2009 Euro Luxury Auto Pinging

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Originally Posted by FOHonda

Hi Everyone,

I have a 09 Euro Manual, and it pings quite badly. I've been in contact with Honda Australia HO since October last year...an needless to say I've been less than impressed with their so called 'Customer Service' - many inappropriate statements have been made by them.

The software 'fix' has been received by Honda Australia, but there are issues with it and they have gone back to Japan. So we are all now back to waiting an indeterminate time for Honda to get their act together.

Anyone wanting to complain to Honda Australia direct should send an email to joeg@honda.com.au, kens@honda.com.au and pauls@honda.com.au. I've been in their ear for six months now - to no avail. Don't waste your time with the dealership, they just do what Honda Aus tell them to do. My guess is that not enough people have complained to Head Office, so send away.

Honda have had long enough to address this problem, so I'm now going to get legal advice and progress action against Honda and am also looking into progressing through the Victorian Claims Tribunal (VCAT). Anyone interested in joining forces please post me on this forum and as a group we should have a stronger case.

The car is great, but the engine pinging is a complete joke - Honda need to be held accountable for selling dud cars.

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Any persons who have this problem with their new Euro
need to go to the Honda Web site use your VIN to log in and
send an email of complaint.
TELL THEM YOU ARE VERY DISSAPOINTED IN THEIR QUALITY CONTROL.
Honestly this whole debbacle has the potential to totally screw their reputation, which by now is in tatters.
Remember the new Euro has had maximum power tweaked from its 2.4 litre engine, this tweaking has resulted in some Euros experiencing this acceleration rattle or ping noise.

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Originally Posted by VIDSEURO

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Any persons who have this problem with their new Euro
need to go to the Honda Web site use your VIN to log in and
send an email of complaint.
TELL THEM YOU ARE VERY DISSAPOINTED IN THEIR QUALITY CONTROL.
Honestly this whole debbacle has the potential to totally screw their reputation, which by now is in tatters.
Remember the new Euro has had maximum power tweaked from its 2.4 litre engine, this tweaking has resulted in some Euros experiencing this acceleration rattle or ping noise.

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Keep in mind that submitting a complaint via the Honda website will just end up with kens@honda.com.au. If you send an email, also send to joeg@honda.com.au and pauls@honda.com.au. They represent the relevant management chain within Honda Aus HO.

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Originally Posted by yfin

Sounds like dog turd. Firstly, if fuel in Australia is so poorly refined - why is pinging unheard of in the CL9 (with a K24 too!), other Hondas like the s2000 or other car manufacturers?

Secondly, and this is where the blame the oil companies argument really falls down, and that is around 25% of all fuel in Australia is imported - mostly from Singapore.

Third - many members in the USA with the ACURA TSX have reported this same issue!

Honda will never solve this problem if they keep on blaming everyone else!

http://tsx.acurazine.com/forums/showthread.php?t=684180

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If you need confirmation about the fuel quality in Australia maybe you could ask BMW why some of their models don't come down under.

http://envirofuel.com.au/2007/05/11/...rty-for-next-g
eneration-bmws/

And the last stat I saw only 15% of our fuel is imported and a lot of that occurs while our busted refineries are down for upgrades and repairs i.e Shells Clyde refinery late last year.

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Originally Posted by eur001

My car is due for service end of this month. Will talk to the dealer and give your all some updates then.
I like the car too...but hate the sound...even so Honda Australia

This just goes to highlight that many dickheads work for Honda.
Is this guy crazy or what.
How can you say that you would not recommend a fix for customers
who are experiencing this ping engine rattle noise.
Honestly Honda needs to get it together and keep all affected customers
updated. My Euro manual luxury has the ping and its a shit noise to put up with. If their fix does not do the job i will blast the shit out their so called
customer service.
Im giving them till the end of March then writting an email.
I will advise you all of their message to us.
Love the car hate the ping.

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[/QUOTE]

All he was saying is that he felt (not official Honda speak) that performance could suffer and if the ping is not a big issue for you wait and see how it pans out.

No need to bag a guy you have never met or spoken to. He didn't need to say anything and I appreciated his candor.

My ping is hardly noticeable and only occurs a few times a week, so I will wait and see what effect the fix has. In the mean time the dealer has noted I have the ping so I am covered warrant wise.

Hey FOHonda,

What outcome are you hoping for?

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Originally Posted by Sludge

If you need confirmation about the fuel quality in Australia maybe you could ask BMW why some of their models don't come down under.

http://envirofuel.com.au/2007/05/11/...rty-for-next-g
eneration-bmws/

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BMW will not release that new lean burn system in to countries that do not have low sulfur fuel because a special cat convertor is required. Which unfortunately for BMW is lots of places outside Europe! Not NZ. Not USA. Not Australia. Things will change over time as fuel becomes cleaner.

But that could take some time. So unless Honda designed the 2009 Euro to only run in the Europe of today - I think this is Hondas problem mate - not Australian fuel, not US fuel, not NZ etc.

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Originally Posted by yfin

BMW will not release that new lean burn system in to countries that do not have low sulfur fuel because a special cat convertor is required. Which unfortunately for BMW is lots of places outside Europe! Not NZ. Not USA. Not Australia. Things will change over time as fuel becomes cleaner.

But that could take some time. So unless Honda designed the 2009 Euro to only run in the Europe of today - I think this is Hondas problem mate - not Australian fuel, not US fuel, not NZ etc.

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Well I am happy with my Honda (my first) if your not you have options. Move on.

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Originally Posted by Sludge

Well I am happy with my Honda (my first) if your not you have options. Move on.

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same here sludge... no probs on the CU2 for me :thumbsup:

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Originally Posted by Joystick

Hey FOHonda,

What outcome are you hoping for?

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Hey Joystick,

At this point I'd be happy with a car that doesn't ping madly. If the software 'fix' works - then fine. If it doesn't, I'll be pushing for a replacement or my money back - as my car does not match the quality with which I based my purchase on (ie. the two euros I trest drove dodn't ping at all).

Also, I heard from Honda HO - and apparently the software 'fix' does not effect power output/torque or fuel economy. I hope for Honda's sake that it kills the pinging.

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Originally Posted by Sludge

Well I am happy with my Honda (my first) if your not you have options. Move on.

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Sludge,

How many KM's do you have on your car ? The engines start pinging infrequently and not too noticably when new(ish), then start pinging louder and more frequently as the engine 'loosens up'. My ping is horrid - and I guess that others are having the same experience.

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Originally Posted by Sludge

Well I am happy with my Honda (my first) if your not you have options. Move on.

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Mate this thread is about the pinging problem. Good for you that you don't have it, but telling those that do to move on is not very helpful.

Hi all,
I had the "special" software update done on the car today. Tech from Head Honda was inhouse. The service manager told me that it was a fix that may or may not work and they wanted feedback. He mentioned that it does manipulate the specs of the engine and the transmission. I have driven the car so far and have not noticed any pinging as yet or any performance loss.
I'll keep you all updated.