New service experience at Austral Honda

Zazc: Good on your dealer. Thumb up....

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Originally Posted by PNR888

If you are young and looking for new a honda, dont go to Westmore Honda. They are the most snobish dealer I have ever encountered. Many of my frineds and colleagues (both Asian and Aussie) have very similar experience there too.
When you after for a test drive, they will say: "Are you buying the car today?" and "Are you the one that can make dicision? If not, get your parents (or decision maker) to come and then we will do the test drive."
Once is enough,I will never go there again.

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I agree totally. We also had pretty snobbish treatment from Westmore. Mainly due to their *yfin edit name*- he is as uppity and big headed as they come. Absolutely no customer service skills at all. And trying to sell us a demo car as a brand new one - no thanks!!

Haha, I would love to go to Westmore just to piss them off....

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Originally Posted by Alpine

I agree totally. We also had pretty snobbish treatment from Westmore. Mainly due to their *yfin edit name* - he is as uppity and big headed as they come. Absolutely no customer service skills at all. And trying to sell us a demo car as a brand new one - no thanks!!

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yeah for some reason they think everyone that buys a car is an idiot............well i play the game better than them......as soon as you tell them you are interested in their car they think they got you...what i do is tell them iam just looking around and not made a decision on what car i want yet.....then they say what do i have to do to get you into this car today...and i say i didnt come to buy iam just looking at the moment but the deal would have to be unbelievable for me to purchase today..and just look uninterested till you get a great deal..i did that not 4 weeks ago with my new ute and got the price bettered by $4000 then anyone else would offer...same thing when i bought my euro told them i was off to buy a mazda 6 and got up to leave and then they got down to $33500 with mats tint and bonnet protector...then i was happy..

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Originally Posted by Alpine

I agree totally. We also had pretty snobbish treatment from Westmore. Mainly due to - *yfin edit* - he is as uppity and big headed as they come. Absolutely no customer service skills at all. And trying to sell us a demo car as a brand new one - no thanks!!

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Yes, couldn't agree more.....**YFIN EDIT NAMES* ....two text book salesmen a'hole's at Westmore Honda who're as arrogant, coarse, and falsely friendly as they come. I allowed myself to be suckered by one of them into buying when I wasn't ready at the 2004 motorshow. I had the last laugh though as I salary sacrificed in the form of novated finance, which shaved another $3K off. I haven't been back there and never intend to.

Looks like Westmore Honda has a bit of bad reputation on customer service. They got some serious works to do to if they want towin back customers.

Hey guys - please be careful not to say derogatory things about someone outside the forum. If they can be identified - ie if you use their name - they may take action against you for defamation. At the end of the day it is your posts (ie you are the author)- so if an individual poster definately wants the names I have removed posted - PM me to discuss further.

Perhaps before saying something derogatory about someone - ask yourself if you would be happy for your comment to be published in a newspaper (along with your full name and contact details)- also is it definately true or is it open to interpretation? - and can your comment possibly damage the reputation of another person? Best to err on the side of caution - especially with sales people - they make their living on reputation.

Thanks

I just bought a Milano Red one from austral honda from brenton hebrad. Cant say I have any concerns about there service at all. I loved what i saw of the service area. I'd highly suggest anyone looking at hondas on the northside to go there

nEurotic,

Would you like to go the the Anzac day cruise?

I work Sundays, and when I say bought, I mean JUST bought. I haven't got it yet. I will be interested in the future though once i get used to it. I will keep an eye out

That's cool, Congrats on the new purchase!

The Milano Red is a rare colour!!

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Originally Posted by nEUROtic

I work Sundays, and when I say bought, I mean JUST bought. I haven't got it yet. I will be interested in the future though once i get used to it. I will keep an eye out

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You just bought it? ie today? if so Congratulations! When do you take delivery?