With the recent rain and hail and cold in Melbourne, my euro's headlight is like the bathroom mirror after a shower.
Could someone who suceeded in having their headlight assembly replaced, please pm me which dealer they went to?
Thanks.
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With the recent rain and hail and cold in Melbourne, my euro's headlight is like the bathroom mirror after a shower.
Could someone who suceeded in having their headlight assembly replaced, please pm me which dealer they went to?
Thanks.
Did you get the headlight clips fitted on by your dealer on your last service?Quote:
Originally Posted by ^__^ SM ^__^
No I didn't because I didn't have this issue then (undercover parking) but now... outside... :(Quote:
Originally Posted by aaronng
I've just arrived home from dropping my car off at the dealer for a scheduled service. The service manager had added an item to my job sheet to check and replace the headlight clips/assembly as a recall item. Nothing has shown up in DOTARS yet, and I hadn't reported any moisture in my headlights.
To those who have the moisture issues - I wonder what the possibility is of putting those moisture absorbing dessicant silica gel sachets inside your headlights until you can get it fixed properly by Honda?
They put the clips on mine eventhough I didn't have fogging. They said they were doing it on all Euros.Quote:
Originally Posted by ^__^ SM ^__^
I wouldn't mind getting clips if my headlights wasn't fogged yet. But now it looks like water droplets inside... some parts dried today and look soooo ugly with all the water marks inside, especially when the lights are on. I hope to get new headlight unless they can clean out the water marks.
Just noticed this problem today with the weather we've been having down here lately. I've got to remove my HID kit before I take it back to them otherwise they won't cover me. Suppose that means I need to find some new plastic covers. $25 a pop from Honda is a bit pricey, probably will check the wreckers first.
Isn't it only 03-04 models that suffer from this problem?
All I think. They did mine the other day at my 40,000 service. Said they had to do it even if you hadn't had the problem.
They also changed the fuel pump by order of Honda due to hard to start issues. Might explain those as well as I got them heaps. The serive guy said they hadn't any but were changing them anyway.
Interesting. I notice that the car struggles to start sometimes too..Quote:
Originally Posted by BiLL|z0r
just an update: I had both my headlights changed. so happy :D
Is that the stardard procedure for this problem?Quote:
Originally Posted by ^__^ SM ^__^
If your car's VIN isn't under the recall range, they will change them over for you. Mine wasn't under the recall.
Would you by any chance happen to know what the VIN range is?Quote:
Originally Posted by ^__^ SM ^__^
Further, does anybody know if the plastic caps at the back are a common shared Honda part or specific to the Euro?
Sorry I am not sure what the VIN range is. But when you go to the dealer, they put ur VIN into their computer program thingy from Honda and if it doesn't say recall. Then there's no Recall. My car is May 06 and I think any car after that is not under the recall. Not sure how much before my car though.
they didn't change ur fuel pump. it was the fuel pump relay.Quote:
Originally Posted by BiLL|z0r
it's the '5RL' warranty campaign. they inspect your fuel pump relay. if it's one type of relay they replace it, if it's another type of relay they replace it.
That's alright :thumbsup:Quote:
Originally Posted by ^__^ SM ^__^
I'm pretty sure I'm covered but I still need to get spare plastic covers for the inside. $25 each from the dealership is a bit rich, and there arn't too many Euros at the wreckers, so can anybody confirm if they are a shared honda part? (Sorry for repeating myself, just eager to find out! :angel:)
If you have a friend with an Euro, just tape your plastic cover up, swap it with him for the day when you are getting the headlights fixed.Quote:
Originally Posted by take_no_prisoners
Shame I don't have such a friend!Quote:
Originally Posted by aaronng
Guys, i wake up this morning. After a downpoar in rain in Sydney.
My poor Euro, has the entire left light full of condensation. Now the headlight HID doesnt even turn on. I havnt touched the light whatsoever and now the bloody thing is F&*ked! lol Before i take it to the dealership, My car is an OCT 03 Euro Luxury. That would still be covered under warranty yeh???
Thanks for your help guys..
03 means you are out of warranty. But ask anyway. If you haven't gotten the clips installed, then you might be able to argue that if they followed Honda's instructions to put the clips on at your last service, this problem wouldn't happen. It might be enough leverage to get them to replace your headlight and HID.Quote:
Originally Posted by SRVTIR
I have emailed the head office. I am taking the car in on Monday. Apparently they are booked out untill then which i think is another wod of crap! lol considering that by that time, the condensation would have deminished by then.
Oh well, way ahead of them, the complaint i made to Honda Head Office has the pictures of the condensation and that Id be taking matters to Consumer Affairs if not fixed! haha lol its good working in Customer Service. You kno how to get things done when you need to :D
I spoke today with Collins Honda in Rockdale. They said it wasnt a recall but a possible known issue. They said they are too busy to see the car till Monday which by then, the condensation will evaporate.
Clearly im not an idiot so i took photos demonstrating the condensation. I shall await there inspection. Hope all goes well lol Id say they are gunna decline it for repair so guys, make sure you take photos of it so that when you take it in, they dont stuff ya around...
if its not covered, im going to Consumer Affairs.. BTW anybody know the price on a HID bulb?? Im guessing 200 to 300 yeh? lol bloody technology :D haha
I get my Euro serviced there(Collins Honda)they're good guys,be nice to them and they'll look after you.good luck.Quote:
Originally Posted by SRVTIR
Just finished reading through this thread and it appears Honda Australia hasn't provided you with a warranty extension or recall classification for the moisture in the headlights issue?
Since my TSX warranty is due to expire on the 17th of this month I decided to check with Acura Client Services to see how long the headlamp replacement "product update" would be in effect for.
Glad I called because according to Acura they told me this was not a "product update" but rather an official "recall." And they wonder why ppl get confused?
The good news is, as a recall there is no expiration date. Since I don't have the problem at the moment I told her I would probably wait until there was. She said, "you should schedule to have them replaced right away even though you are not experiencing any issues right now."
Naturally, I asked if I bring my car in and request the dealer to replace them I won't be told no because the lights are not defective... right?
She said absolutely not, dealers are required to replace these as soon as you schedule an appointment.
Anyway, hope this helps with your Euros?
Everytime i go there, I asked the spare parts dude a question, its like he hates his life and always has the most shortest and plain answers.Quote:
Originally Posted by tony1234
Granted it was about 2pm on the friday but, im not exactly to thrilled with there service. Mind you, everytime i call them, its like all they wanna do is get off the phone.
Ill give them the benefit of the doubt though. If you say they look after you, ill be nice.. :) just have to wait till i get some kind of answer from them i guess. I called them again today, he mentioned that they are recalling them..
might have been me hoping he would say it haha :) see how Monday goes :)
Guys, its gotten worse now.. lol heres a pic of it this morning.. man it looks like sh*t
:thumbdwn::thumbdwn::thumbdwn::thumbdwn::thumbdwn:
WOW that's bad. That would probably stay like that for quite a while.Quote:
Originally Posted by SRVTIR
I've been going there on and off for nearly 20 yrs.and they have always been very helpfull whenever i've had any warranty issues and fixed them straight away 1st.time.Talk to either Michael or Robert(service manager) in service.don't worry about talking to the spares guys,they can't do anything it's service that will make things happen.Remember firm but polite.Good luck.Quote:
Originally Posted by SRVTIR
GUESS WHAT!!
My brand new headlights (BOTH of them) now have moisture in them again!! this is only a few weeks after having them replaced. I park my car outside and the recent rainy weather in Melbourne has gotten their way inside again....
I feel so embarrassed about going to the dealer again. Hope they dry out.... maybe try a different dealer if they don't dry.
Mate,
dont be embarresed! take them back.. it shouldnt be doing that at all!
BTW guys, got them replaced! both of them.. 2000bucks worth of damage all done under warranty lol gotta love Consumer Affairs!!
Oh and Collins Honda- THE WORST PLACE EVER!!!!!! NEVER WILL I EVER TAKE MY CAR FOR REPAIR THERE AGAIN!!
They didnt give two shits about me... they quoted me 1000 bucks for one light! lol ****in ****s!
They've always been good to me!:confused:BTW.which dealer replaced them??Quote:
Originally Posted by SRVTIR
the lights dried out... bummer...
I think any dealer should do it (well... 3 in Melbourne offered to do it) as long as you are not in the recall range for the clips.
Can't remember where I read it but I think somebody said they bought the plastic dust covers from a dealership for $25 each. Can somebody confirm which dealership this was?
Hi. It was me who said they cost $25 each. I didn't buy them but was quoted this price by Courtney and Patterson in Melbourne.Quote:
Originally Posted by take_no_prisoners
man my headlights NEVER used to do this
then the dealer did their stupid thing to "prevent" it by adding a clip
and now theres ALWAYS moisture in it
farout, it was fine before and now they wrecked it, stupid ass dealer im gonna go to a different one.
If it has clips on it and it still get moisture in it, then it may be eligible to get it replaced. Worth a try.Quote:
Originally Posted by Entity
Hmmm... Need to check mine.... went to snowy mountain and car park outside over the weekend.... going down to car park now... :D
Cool thanks, I asked around and some dealers were asking for $40 a pop so I'll see if they'll match C&P.Quote:
Originally Posted by ^__^ SM ^__^
The condensation gets worse when you use the lights during rain or cold days/nights.
I just look at my lights today and it doesn't fit like the original lights and nothing like other Euros. There are gaps between the lights and the front quarterpanels and with the front bumper... The dealer told me it's within factory spec because the Euro is a "production car". I feel it's a cop out but what can i do about it.. do you think another dealer and align the fit the lights again for me? Is it easy to do myself... I have no idea about these sort of stuff... don't want to screw up it more....
yeah mate.. take it to another dealership.. otherwise threaten consumer affairs... lol they dun like hearing that word... TRUST ME! lol
It sounds like the headlights only need to be adjusted a bit to line up better with the surrounding panels.You could have a go at it yourself,from what you say you could do no worse.Quote:
Originally Posted by ^__^ SM ^__^
I have to agree with SRVTIR, if that doesn't work you might try bringing it to he attention of the local newsmedia. Most states here have local TV stations that love to go after businesses that mistreat customers, makes for "compelling TV" and helps boost ratings, especially during certain months when they are looking to increase their ad revenue.Quote:
Originally Posted by SRVTIR
Tell them how you "barely missed hitting that stray dog on a cold, rainy night because the lights were inadequately illuminating the roadway. Don't forget to mention how much you value all life and you certainly wouldn't want to hurt any animals or humans. Also bring up how especially fond you are of the dingo population.
All kidding aside, this is a serious problem and Honda is obviously aware of it, call the zone or equivalent Honda corporate entity and let them know you might be contacting the local media and letting them know how concerned you are over Honda's lack of urgency in providing a remedy to this serious safety issue. Sounds good, don't you think?
Thanks for the "plan" ;)
I'll just book it in to another dealer and see what they'll do. I'll do this before contacting Today Tonight LOL:)
Was it misaligned before the dealer put on the clips? I bet you didn't notice it then. Putting on those clips doesn't involve the removal of your headlights. Just the top plastic shield.Quote:
Originally Posted by ^__^ SM ^__^
On my car after having it for 2 years, the gap between the bumper and the headlights increased to 4mm.
No no... they REPLACED the whole headlights on both sides....Quote:
Originally Posted by aaronng
How big is the gap? Everytime the bumper is removed, the clips underneath the headlights that hold the bumper up will become looser. That's why the gap becomes larger. It also happens as your car gets older due to the weight of the bumper.Quote:
Originally Posted by ^__^ SM ^__^
The bottom gap is fine... it's the gap between the light and the grill part and another gap between the quarterpanel and the lights (where the parkers are).
Theres bumper gap makes the light sit too much behind the bumper and can see between the bumper and light.
These gaps are about 5mm+ so not impressed.
Can also see between the quarterpanel and the light.
See my ghetto drawing..(pls don't laugh.. i have ball mouse)
Ive just bought an 03 Euro Lux a day ago, but not from a honda dealership. After the rains in Perth the past couple of days ive noticed the driver's side headlight has this same problem :(
I doubt that the euro will still be under warranty as its an 03. Am I able to take it back to any Honda dealership even though its not under warranty anymore? or should I take it back to the dealership that I bought it from?
If it's part of the recall, I think they should fix it for you even though it's out of warranty. Isn't it a safety recall? Please correct me if I'm wrong but I remembered a while ago that some Euro in Singapore catch fire due to some faulty headlight? Not sure if related to the water issue.
Quote:
Originally Posted by ^__^ SM ^__^
Well last time I went to my Euro dealership for an oil an filter change they fixed the "water in headlight issue" saying to me it was part of a recall.
Yea I called up Prestige Honda in Perth, all they needed to do is inspect the headlight and now have ordered the parts and it should be fixed in the next couple of weeks. :D
not a recall.Quote:
Originally Posted by REV888
a recall is something that has to be done asap.
this is only IF it happens, then they will replace it.
=)
its sucks I've this problem now my car is in the shop today for service already told them about it, mine started happening when it rained in sydney for like 2 and 1/2 weeks straight...now everytime it rains my head light fog up inside
Took my car in to get serviced 2 months ago at dealership and to inform them that both headlights are fogging up,service manager said that he had to fit clips to the lights to fix the problem.2 weeks later still fogging up, service manager said there must be residual moisture from before still in the lights and they will dry them out with compressed air.2 days later lights fogged up worse than before must have overdone the compressed air and popped the lens on the lights,told service manager 4days later new headlights installed
Booked in for next week, was told they will need half a day to do the job even though I'm only getting one changed. Only one was foggy at the time I took the car in, but the other has been foggy before. As their policy, they can only fix what is wrong at the time which is fair enough. Fingers crossed the other side goes foggy too!
What dealer are you taking it to? Hope they can align your lights properly with the body panels and the bumper :(Quote:
Originally Posted by take_no_prisoners
My local one. What happened to yours?Quote:
Originally Posted by ^__^ SM ^__^
My lights didn't come back like original. Gaps with quarter panels and front grill.Quote:
Originally Posted by take_no_prisoners
Take it back?!Quote:
Originally Posted by ^__^ SM ^__^
Happened to me as well. Dealer fixed it under the warranty and recognized the problem straight away.
My HID light died as well and they replaced the whole unit.
OK!! ive jst got the problem.....
bt i duno if it will be covereed under warranty..as ive installed aftermarket HIDs on the car.....
anyone know wat i should do?>? perhaps return headlights to stock...get it replace dne redo HIDs??
If you have aftermarket HIDs, they will probably tell you no more headlight replacement since you modified the rear dust shield cover.
ohhh yer....damn....hmm ill prob get another dust cover...replace and den put it in ...if it works it works...cause the problem onli occured yesterday..so yer..Quote:
Originally Posted by aaronng
go back to stock and then take it back. they wont have a clue.Quote:
Originally Posted by J-TODA
Just to let everyone know... my headlights (right) has water in it AGAIN!!!! Seems that getting them replaced won't fix it... sigh... this time i'm in more trouble because i drilled holes in the dust cover to install HIDs "properly" thinking those new lights won't leak.. but bummer....... i'm gonna take it to the dealer with the HIDs in. If they chuck a sh*t i'm gonna buy some new caps and take it to a different dealer. Is there anyway for them to blacklist a car?! Hope not...
dont dealers share info???about a cars history???Quote:
Originally Posted by ^__^ SM ^__^
hmmmm yer i had the same problem as u.... bt seemed liek the water has jst disappeared and the problem has gone away?? ahha im happy ...
Even if it dries out by itself (which I'm praying for), I just can't get the dealer to put those clips on. They say it's a "new" headlight and shouldn't leak. :(Quote:
Originally Posted by J-TODA
If you turn up with the modified dust covers they'll tell you no way for replacement.Buy the dust covers and then go see them.
Yeah, Ive got it on the drivers side too. Will tell them about it at the next service.
i just came home from national park and i have the same problem >.<
Yeah I just did my 40,000k service today and noticed on the invoice that there was a recall, they changed some clips apparently that stops the water. Its a recall not a warranty issue.
Even with stock halogen, my headlight was fogging sometimes. It just a factory defect I guess.
It dried out!!! It gave me a scare. Only problem now is that the low-beam projector lens has "cataracts" like a film of steam over the lens.
Not sure if it's worth paying to get the clips put on.
sorry for the revival, but like been reading this post and its all on the driver's side. i got it on the passenger side ?! i just realisd it when i washed my car today after a week's long of rain :(.
It can happen to either side.Quote:
Originally Posted by r-r-redEuro
BTW, welcome to the club. :(
can honda fix it ? its beeen a good 5 days and i think its getting worse.
i thought it would never happen to me :(
and yeah thanks for the invite aaronng lol.
hmm... seems like a common problem...
I'm scared I'll get it too :( I've drilled holes through the back cover to run the wires through for my HIDs :(