Well you have an interesting phone call to make tomorrow - charged for 2 airfilters and a BMC overhaul.Quote:
Originally Posted by Alpine
We should get destrukshn to scrutinise every Honda service :D. lol
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Well you have an interesting phone call to make tomorrow - charged for 2 airfilters and a BMC overhaul.Quote:
Originally Posted by Alpine
We should get destrukshn to scrutinise every Honda service :D. lol
lol, well.. only if i have to.
lol.
Yes...it would seem there is alot to be answered for by this mob. They're really let me down this time and if all of this turns out to be incorrectly charged, it is completely unacceptable from this Honda dealer.
Well, I'm off to bed. All this excitement has exhausted me. I'll post up what happened after I talk to them tomorrow. Thanks again for all your advice and help, guys. It was a great help.
no problems dude. please do tell us.
lol
=)
This thread shows the power of Ozhonda - right there ladies and gentleman. :thumbsup:
yes.. the destrukshn power of ozhonda.
har har har!!!
lol.
=)
Well, I rang them first thing this morning. Was diverted to an answering service and had to leave a message because it was obviously busy with people dropping off cars, etc and there were no service advisors available to take my call.
Two hours later, I get a call back. I got them to bring up my invoice on their computer and I referred her to the mechanic's report and parts charged. Then I cut to straight to the chase...
Me: "Why was I charged for two air filters?"
SA: "Oh...um...hmm, I'm not sure. Let me check with the foreman and call you back".
Me: "Not so fast, there's more. Can you tell me if an overhaul of the brake master cylinder is performed as part of this service?"
SA: "Uummm...yes, because the piston assemblies are listed here on your bill"
Me: "So that suggests that because the piston assemblies were charged to my bill, that means an overhaul of my BMC was performed?"
SA: "Yes"
Me: "Well that's very interesting because when I rang to get a quote for this 80k service and to book it in, I specifically asked the other service advisor who took my call whether an overhaul was performed as part of this service and she said no it was not. Later in the conversation I asked again and she said definitely not. AND I also note that in the mechanic's report here that there is absolutely no mention of him overhauling the BMC. So was this work performed or not?"
SA: "I will have to go over your invoice and discuss with the foreman and mechanic and give you a call straight back, sir" (obviously sounding very eager to get off the phone with me)
Me: "I shall be waiting for your call"
I am still waiting......
Stay tuned!
Well speak of the devil...as soon as I posted the above, I got a call back.
They are crediting me back the cost of one of the air filters 17220-P2J-003 ($32.57) as they said that is the incorrect one for my car. Which means they say that 17220-P2F-A01 ($65.03) is the one I need. Is that right? Destrukshn said it is the other way around so I wasn't sure. But I did ask them if they were certain and she said yes.
As for the BMC, well...she said that was an error on the other SA's part. An overhaul is indeed done as part of this service (which is actually consistent with what all the other dealers are doing) but her excuse was that the other SA was looking up the wrong vehicle, despite her asking me two times which car mine was. She said they will now alter their system so that this confusion does not happen again. I then said why is it not mentioned in the mechanic's report, to which she replied that it is done as part of the service and would not be mentioned in his report because that is only for extra work that he has done. So they won't be refunding me the cost of the BMC.
So it looks like I am just getting refunded $32.57 for the cost of the cheaper air filter. She will be mailing out a revised invoice to me along with a refund cheque. She wanted to credit me the cost of the filter off the price of the next service. I said send a cheque coz I certainly don't intend on going back there!
One thing I noticed with this conversation though, is how she kept cutting me off even though I was still talking and not once did she offer an apology for the stuffup. I am inclined to take this further because I have hung up the phone without feeling like this has been fully resolved...
wrong, the p2j is for your car.
unless you have a GLi coupe.
also, ask them for the 80k service schedule sheet.
and look at it for yourself, if it doesn't say rebuild master cylinder, and they did it, they are in the wrong, so you can complain about that as well.
This dealer is really making idiots out of themselves. What a surprise - they told Alpine the more expensive filter is the correct one. Alpine why don't you have a quick look at what filter was actually installed and report back? The part number should be written on the filter.
You should keep detailed notes of your conversations with them (times, dates, who you spoke to, etc) - that BMC explanation is highly improper (and a breach of legislation) if they know the 80k service does not include a BMC overhaul.
it depends on the grade he has, vti and vtir have the p2j, gli has the p2f.Quote:
Originally Posted by yfin
so the dealer may be right, jsut waiting for alpines response on that.
Very true - but wouldn't it make things interesting if the cheaper P2J was installed given they are charging him for P2F? I just think he should pull out the filter and take a look. Maybe they are totally different sizes and are not interchangeable - but it only takes 5 mins to check.Quote:
Originally Posted by destrukshn
i'm sure they all fit, because aren't all EM/EJ/EK filters all the same eg, HKS panel filters?
i guess the best way is taking out the filter and see what part number is on it, it should have the part number on it.
I can't check the filter until I get home tonight as that's where the car is. It's a GLi Coupe. Even then, I find it surprising a filter for the GLi would cost more than a filter for the VTIR? I would have also thought it'd be the same filter for both.
yeah it's odd.
lol, but if that's the case you have the right filter.
regarding the BMC
say to them, if it's part of the 80k service, i want a copy of the service shcedule, saying it's part of it.
and if it's not, you have the right to get your money back for it.
She is mailing out a copy to me so I'll wait and see what it says. She is also mailing out a photocopy of the mechanic's handwritten report which she says states that he did in fact perform the BMC overhaul. They just didn't type it in with the report I currently have. It still reeks of dodginess, doesn't it...
lmfao @ this thread
dude ur service dept sounds absolutely clueless.
not only is the invoice a mess, they havent explained the work done....and they dont seem to know what they have done themselves!! (-_-)
imo they should do more than just credit your account for n/s. speak to the service manager and explain how pissed off you are at the whole situation. don't be rude or anythign, just politely explain the situation and that you service 2 vehicles with his dept. and see how you go. he may give u a bigger discount or even throw your next service in for free (just a minor service so doesnt cost him much and keeps you happy)
edit: lol at jt actually having time to answer this while working....
I just opened it up and had a look. I can't see any part number on it. Only the words "HONDA" and "Filtech" are printed on it. No part number as such. The filter itself looks brand new as it should be, and the element is cyan in color.Quote:
Originally Posted by destrukshn
like i do much at work.Quote:
Originally Posted by panda[cRx]
alpine, hms... no part number on it?
either way, the more exxy one, is the one for your car unfortunately
For the price of that filter I might as well have gotten a K&N equivalent or something... :/
yeah i know.. pretty fockin stupid, but yeah. at least you got some monies back!
True - but this is not over yet - he has the argument about the 80k service not including BMC overhaul.Quote:
Originally Posted by destrukshn
very true.
Hmm, maybe I won't get a K&N filter after all! :)
Read this article I just found:
http://autospeed.drive.com.au/cms/A_347/article.html
Isn't your car out of warranty though being a 99 model? I wouldn't worry about a K&N filter seizing your engine - that engine seize was caused by something else.Quote:
Originally Posted by Alpine
Yeah, she's well out of warranty.
Slightly off topic but what is the difference between P2J and P2F if all EK filters are the same?Quote:
Originally Posted by destrukshn
You also indicated that VTi and VTi-R uses P2J and GLi uses P2F but I have a GLi Sedan and when i rang a Honda dealership in Sutherland, they indicated that P2J was the air filter that suits my vehicle and therefore a cost of approximately $36.50. I'm confused.
i have no idea dude.
ek's use the p2j filter.
i was under the impression so did all the coupes.
but i was wrong
the coupe GLi uses the p2f?
Great...... :(
what motor do you use?
lol.
take it to hanny's
a $500 car wash isnt that great from honda...
his in brisbane, i think.Quote:
Originally Posted by dimsum
yup, i have had problems with Scotts Honda Artarmon in the past.Quote:
Originally Posted by Chuckz
$65 does seem a lil extreem for oem air filter, shame :(
any progress on the BMC o/haul ?
Still waiting on the paperwork they are mailing to me.
to tell you the truth, i don't reckon they will send it.
i reckon, go there and find out on the spot.
i agree too. its pointless sittin around waiting.
Strike while the irons hot man.
They'd better...coz they're supposed to be sending my refund cheque along with it!Quote:
Originally Posted by destrukshn
I agree with the others - act hard and fast on this Alpine. I would ask them to fax to you the 80k service requirements (it does state what is included in the invoice so what on earth are they sending you?). I think the dealer is hoping you will cool down and give up...Quote:
Originally Posted by Alpine
What do you expect from the "Stealership" ??
wow clever play on words!!!! wow!!!
err i goto a local mechanic just 5 mins down da road from me... and it costs like $200 to service my car.. with da usual shiet..
EDIT: also last time i went it had to do extra shiet like flush da break fluids and fix some break shit.. and it was only $150 extra.....
you got ripped off bad son
peace^^
Uhh.. if you paid $200 for a usual service at a local mechanic, then you got ripped off.Quote:
Originally Posted by TypeRice
typerice, i believe your getting ripped off as well.
lol.
dam i just got pwned =(
a normal oil + filter change at a local mechanics, using lets say honda oil, shouldn't cost you more than $80 in my books.
shoodent, but usually does... my last service (minor) was around $80 but i supplied the oil. better than the other place which charged my mum $40 for wiper blades ffs :(Quote:
Originally Posted by destrukshn
u should see what those parts trolls like destrukshn charge for a set of mdx wiper blades bwahahahaQuote:
Originally Posted by Vinnie
Hey panda, how much is the service cost for 40K at Travis & what usually they do beside the on in the log book? I'm at 37K now and trying to compare to other dealer as well beside the usual dealer that i went to.
your the troll.Quote:
Originally Posted by panda[cRx]
were both trolls.
lol.
har har har.
wiper rubbers average $10-11 each for hondas.
http://www.ozhonda.com/forum/customa...tar2047_72.gif
I have written a firmly worded two page letter to the service manager at this mob along with their feedback form they provide after every service. I listed all the things that went wrong with the service, so let's see what kind of response I get. If I get no response, it'll be a formal complaint to Honda HQ.
Incidentally, I did receive the service schedule last Friday and conveniently enough it does include the BMC overhaul. Not that does not alter the fact it is still not listed in the report they give to the customer, not listed in the mechanic's report, and not listed in the service schedule in the owner's handbook, AND the fact it is not part of the service as advised by their service advisor!
Worse still, my refund cheque for the incorectly charged air filter was not included with this mail. Still awaiting the cheque as of this evening.
what i've found out is the GLi coupe filters.
are a different size.
lol.
What...larger than the VTI/R version??
i think it's more rectangular, than the normal square one you will find in EK's
Obviously Honda Spare Parts reckon that's good enough excuse to make it almost twice the price over the other one! :(
i've seen a set of 3 wipers for mdx be sold for $57 :)Quote:
Originally Posted by destrukshn
having said that a local small workshop charged one of our customers $40 for 2 wiper blades on a civic bwahahahaha
we don't make up our pricing. lol, honda australia does.Quote:
Originally Posted by Alpine
so don't start blaming the dealerships.
lol.
=)
http://www.ozhonda.com/forum/customa...tar2047_72.gif
sorry jsut had to
lol.
why do different dealerships prices parts and services differently???
That's what I'd like to know...Quote:
Originally Posted by AsH_
Why do Coles and Woolies sell Coca Cola at different prices eventhough the cost price is the same?
but we're not talkin coles and woolies... more like woolies and wooliesQuote:
Originally Posted by aaronng
The owner of each dealer is different. If you were talking Larke Hoskins at Parra and Larke Hoskins at Rosebery, then that's like woolies and woolies. But if they are different dealers owned by different companies, then it's coles and woolies.
fock you's all.. lol, like i said.
honda have a rrp retail price that they set.
some dealers tend to follow it, some dealers don't.
and all dealers get the parts for the same price, it is a set price.
understood :thumbsup:Quote:
Originally Posted by aaronng
i just assumed they'd have set rules/prices to follow to keep things universal under the honda banner... guess some dealers are just jerks!
It's not their fault. Honda Australia doesn't enforce strict pricing policies.Quote:
Originally Posted by kraiye
not all parts, some things u gotta get in bulk to get cheaper... like 5L bottle of feo :wave:Quote:
Originally Posted by destrukshn
Thought I'd share what I did over the last few days.
I rang around for a 1yr (20K) log book service for my Honda CRV 2005.
(done without negotiating the price or referring other mechanics price)
Rick Damelian quoted 280
Trivett 260
Ultratune Castle Hill 170
LubeMobile 165
Hannys 120
Repco North Paramatta 115
All non Honda shops claim they will use Honda genuine parts & lubricants and they also have their own warranty to cover.
I emailed Honda Australia about the policy on having my car serviced by non-HOnda shops and this was their reply.
"Thank you for your enquiry.
You are free to have your vehicle serviced wherever you choose, Honda Australia will honour the warranty providing the recommended servicing schedule is maintained and we strongly recommend that only genuine Honda parts and lubricants are used. However Honda Australia will take no responsibility for work carried out by non authorised dealers, and all warranty work needs to be completed by an Authorised Honda Dealer.
Honda Customer Service "
They did not reply to my Question on whether it was ok to have the work done at Hanny or Repco if they used genuine parts & lubricants.
Has anyone had any bad experiences with Honda warranty after they've had their service done at Hanny or Repco.
Repco is closer to me so I prefer them, but will take advice to drive out 20mins to Hannys if anyone has had problems with Repco.
Any advice...
yes but all dealers have that option, it is not favoured.Quote:
Originally Posted by panda[cRx]
lol.
=)
I also forgot to ask why there is such a wide range of prices.
Apart from a vehicle inspection, the log book states an oil & filter change and a tyre rotation.
Rick Damelian quoted 280
Trivett 260
Ultratune Castle Hill 170
LubeMobile 165
Hannys 120
Repco North Paramatta 115
simple, go for hannys then :p
yes iv also had problems with honda.Quote:
Originally Posted by martinf
After purchasin my jazz.. i did 1 service with them, but found it very costly so i decided to have the service done somewhere else.. and continued with this.
However, after having the car for 2years i started having faults in the car i.e the cd player rejected cds, and had problems with the gears.
After honda looked at my car.. Honda stated 2 things: firstly they argued that they didnt wana work on any car that wasnt stock (that has been modified in any way) and secondly a car that was serviced somewhere else. After having put up an argument with them they replaced the cd player but refused to do anythin with the engine (they said this was fine wen it wasnt). I went to 3 other mechanics, they tested my car out and said the car wasnt right! but stil honda refuses to admit anything wrong sayin i should be gettin my car serviced by them first.
Just a quick update, in conclusion to this saga, the service manager rang me this morning and we discussed what has occurred. In short, the next scheduled service for the Civic will be free and a refund cheque for the incorrectly charged air filter in the mail.
good on ya for persisting with it.
good to hear u got something back at least :thumbsup:
dose any1 kno a very reliable workshop that can do a major service on my EG..
clayton area... melb
travis honda mate :) frankston hehe
will do...
last place i went to i swear im sure they didnt do everything they said... wasnt a dealer tho...
yeah theres alot of places out there that give mechanics a bad rep, there are times where you can service your car yourself (if you know how to) when u only change oil,filters and any other fluids
but what happens when you need to do valve clearances on your full majors? checking every thing under the car..(leaks, joints, cv, suspensions, electrical problems, or faulty parts you didnt even know about) yeah it might cost heaps to service your car at a dealership but you know it'll get done right ..(some workshops) and it would probably save you big bucks in the future when u fix the small things before they become a real problem.
but no you guys are right it is expensive but hey so is your car so make sure it has regular checks by people you know you can trust. :D i talk too much
i want a 1 stop shop...
doncaster honda told me they charge $115 an hour for labor. Im currently looking for a machanic to do a major service on my s2k.