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Is a squeaky seat a real warranty issue? I thought it would fall into the rattle category. Replaceing a seat would be very very expensive fix for an item that still fundamentaly functions correctly. I'd be very surprised if the dealers ever offer me a replacement under warranty.Quote:
Originally Posted by aaronng
Wont be buying any Hondas from now on Paid 51.5k for mine still has the issue which i notified Honad in the 3rd week of my ownership the car is closing to 20,000kms now by the time the fix comes out, it really wont matter much the car is getting old.
what a disgrace, takes a year to rectify a engine ping.
I guess if you want luxury you should stick to European
Well considering the amount of time it has taken to get to where we ar enow with the problem indicates that it is not regular and complicated. I think it is the knock sensors not correctly detecting after detonation, if it is this hopefully soft ware will fix this. Other wise YAY cracked pictons and wrecked rings for all!!Quote:
Originally Posted by frank87
Also i dont think that this takes away from it being a luxury car. Its still got the looks, features and technology of a 'luxury' car. Its a very good car out of Japan.
Also I guess its not just the car its also the level of service you receive Customer wise.
as a previous post saying the fix should be about June/ July whats there to say it wont be delayed?. i have been chasing this up with Hondas Customer relation assistant manager / national manager and i tell you its appalling.
Dear Frank
Further to our previous communications we are pleased to confirm that we
have now received advice from Honda Japan that they have developed a
software upgrade to address your vehicle concerns. They have indicted the
expected ETA to receive the software data will be mid to late February and
once the information is available, you will be immediately contacted to
arrange for your vehicle to be attended to as soon as possible.
kind regards
Irene
Irene Price | Assistant Manager - Customer Relations | Honda Australia
Mid/Feb to late Feb. Never heard of it again Contacted her 3 times to when my fix is going to happen as it is now May and below is what i receive after 3 times
Dear Frank, Irene Price has been on annual leave and your e-mail has been directed to my attention.
As you are aware, we have been working closely with the technical division of Honda Corporation in Japan who has conducted extensive field testing to evaluate the countermeasure software under conditions in this country. We have received confirmation that the software update is ready for release and that it will enhance the combustion sound. However, Honda Japan has also advised that in conjunction with the software upgrade a revised engine sensor is to be installed and both actions will need to be carried out at the same time. These sensors are being fast tracked for manufacture and we will be in a position to attend to your vehicle as soon as possible around June/July at which time we will make arrangements for you will be contacted via Larke Hoskins Honda dealer. Meanwhile we do appreciate your cooperation while investigations have taken place.
Regards
Joe Gelsi
Customer Relations Manager
Honda Australia Pty Ltd
Yeah sure annual leave i've emailed her 1s in March 1s in april and the latest in may finally a response.
well heck if it was delayed why do i gotta chase it up. why no 1 bothered to notify me?.
poor service thats what i say poor customer communication poor customer relationship.
this only makes things worse if they took the initiative to contact me maybe i wont be so pist off.
yeah.. that's why it is ANNUAL leave... she is on leave for 1 year ;) will be back in another 9 months.Quote:
Originally Posted by frank87
i bet she's got fried by the GFC.
I've had my 2009 Euro for 2000kms now - purchased this year in March 2009 build date in Nov 08 and no pinging whatsoever (touch wood - knock knock :))
Hi guys - can add me to the (growing?) list of CU2 luxury autos with a pinging engine. Took it in yesterday to get a look over and told the same deal as all others. Burswood Honda (perth) are waiting for the 'fix it kit' from Honda Japan - they tellin me a few weeks or so. After a quick google and read through this forum, i dont think that will be happening - seems Honda are taking their time addressing this problem... I just told the guy, if the engine breaks, i'll be getting a new one thanks! Not good for $50k+ worth of car...
Seems to be a global problem also - heaps of cases in a few countries!
FYI - got the car in Jan - just clicked over 10,000km - pinging started approx 1000km ago... Fuel octane does FA!
Quote:
Originally Posted by 09euro23
Welcome to the club....the "ping" club!!;)
Is anyone's ping getting worse? Mine can be heard through the entire rev range now and sounds like there's metal shards getting tossed around the engine. :(
After 7,000km I finally have the so called pinging issue. It is not repeatable under any given driving conditions or engine load as pre ignition has always been. Some days it is evident, other days it is not. This leads me to believe that it is not pre ignition as we in the trade know it - ie - fuel igniting too far before TDC. It is something entirely different causing this sound. What it is would & has been a difficult diagnosis. Personally i am not concerned as I don't believe it is a detrimental problem in any way. I say that because the problem is intermittent and that would not be the case if it was pre ignition - if that was the case it would be there under certain engine loads constantly.
Knowing how the system works I fully understand Honda Australia's hands are tied until a solution is found from the parent company. While I can understand how it would be an annoying & frustrating problem for some, it can only be heard with the radio off & a sharp ear.
Personally, if this is the only warranty issue I have with the car I will be more than happy with it. A fix is in the pipeline & that is why we have warranty on new cars.
Hey Buddah,Quote:
Originally Posted by buddah51au
Based on what you've said about pre ignition. Mine occurs constantly and under load all the time and is 100% repeatable.
I'm starting to thing that perhaps my problem could be something else.....I think I'll be booking her in next week.
Sad to hear of another affected car. It's pinging/pinking/knocking, not pre-ignition i.e. exactly what Honda describes it as: "A post combustion sound". http://en.wikipedia.org/wiki/Engine_knockingQuote:
Originally Posted by buddah51au
It's wrong to accept it in any way. It's an expensive purchase and the fault should not have been allowed to drag on for so long. It affects your cars' potential resale values as the model will become known for this fault. When they write the book of lemons again, will the CU2 get a mention?