Servicing a Honda at a Honda Dealership

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Originally Posted by panda[cRx]

jt what are those 2 'piston assy'?
i don't think i've ever seen that on an invoice unless our parts dept label it something else ?

and alpine did they replace your rhs driveshaft boot man?
it's hard to tell from the pic u posted
pads and disc machine etc too huh..... by the looks of it you did have a fair bit of 'extras' done so you can't really say the 'service' was ridiculously expensive

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looks like they were overhauling the brake master cylinder

wow $543 for labour!

probably 100per hour or so.

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Originally Posted by destrukshn

looks like they were overhauling the brake master cylinder

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Is that something you guys tell the customer when it is discovered? Personally, I would want to know before something that might add $100+ to the bill is going to be done. Misc work is ok - but anything outside that I want a phone call. Maybe wishful thinking.

Anyway, in this case it doesn't look like they clearly explained to Alpine what was done even when he picked up the car.

put in part of the 100k, 5year service.
that invoice was for a EK civic correct? for a 5year/100k service?

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Originally Posted by destrukshn

put in part of the 100k, 5year service.
that invoice was for a EK civic correct? for a 5year/100k service?

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In first post he said 99 Civic Coupe and 80k service. So they treated it as a 5 year-100k perhaps?

maybe it was up for the 5 years? get what i mean?

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Originally Posted by destrukshn

maybe it was up for the 5 years? get what i mean?

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Yep..

we have to wait for the owners reply
lol

Before I booked in for service, I asked this mob over the phone if they overhauled the brake master cylinder, they specifically told me "no", they do not overhaul the brake master cylinder.

The work was not explained to me because I had went to collect the car quite late in the day and the service dept was closed. I had to collect the keys and pay for the service in the sales dept (which was still open), and those clowns in sales had no idea about this sort of stuff.

I just can't help but feel I got ripped big time.

but you do know you don't have to pay for it, if they didn't give them verbal consent?

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Originally Posted by Alpine

Before I booked in for service, I asked this mob over the phone if they overhauled the brake master cylinder, they specifically told me "no", they do not overhaul the brake master cylinder.

The work was not explained to me because I had went to collect the car quite late in the day and the service dept was closed. I had to collect the keys and pay for the service in the sales dept (which was still open), and those clowns in sales had no idea about this sort of stuff.

I just can't help but feel I got ripped big time.

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Get on the phone to them Alpine as it is always important to know what work has been done on your car.

That invoice leaves a lot to be desired in terms of explanation. Both Panda and destrukshn work in Honda dealerships and as you have seen - they can't be sure what was done on the car from the invoice.