NEW 2009 Euro Luxury Auto Pinging

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Originally Posted by denot

your opinion is late by a few months. this article released on May, where they haven't known that the problem is with the knock sensor...

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Not too late as I just told them about that article and yes, the service department told me there has been a few known cases and have booked me in to have a test drive with the mechanic and order parts if deemed necessary. I am glad I found that and pointed that out so I suggest you do the same.

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Originally Posted by ok2

I understand your feelings but it would appear it is important to separate Honda from the dealer in your case. The dealer has not treated you well at all. Have you called Honda Australia complaints to complain about them (and get a "call reference number" if you can). Would also suggest your write to them detailing your issues. Will carry more weight with them.

Also find another dealer to service your Honda if that is possible. Honda items are generally well engineered and built but they are not perfect so fail from time to time like anyone.

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Rang Honda HQ twice and got a ref num, email them a number of time with completely no responses, no reply, no nothing...

I dont want to run around chasing people and begging them to do anything after paying 40 odd K to purchase a brand new car, I dont have time for that, I've got better things to do with my time .

I Know Honda makes great car ( I have numerous Honda before the CU2 )but if their customer service has gone to the dogs, then I will vote with my feet. I just bought a second company car last mth and this time I got a VW Tiguan for similar $. And the customer service is 3000 times better with Zero defect let alone pinging in the engine..

I pay for my euro with real $, not like I pay with it with fake cash, but I got a dead set lemon with zero customer service support. Thank Honda, u just lost me and my family as a customer 4ever.

At least u guys get a fix. Our official Honda rep wont touch the car.

I'm just wondering... With all this complaints frm the prev few pages, did u guys buy the car before the issue is acknowledge (bougt around 2008 - early 2009) or after we know that theres issue but u guys didnt resarch 1st? Just wondering data all

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Originally Posted by denot

I'm just wondering... With all this complaints frm the prev few pages, did u guys buy the car before the issue is acknowledge (bougt around 2008 - early 2009) or after we know that theres issue but u guys didnt resarch 1st? Just wondering data all

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Yes, I was was fully aware of the problem before I got my CU2 & would make the same decision today without any hesitation. I regarded it as a minor problem that would eventually be resolved, which in my case it has been.

Fortunately my dealership go out of their way to solve any issues customers have, unlike some people who seem to get the run around from their dealers. All I can suggest to those people is to find another dealer.

Buddah,

what dealership do you go to? We should be posting the good dealerships so they get our business. That way the dealerships that don't care might re-think their customer service.

Monza

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Originally Posted by Monza121

Buddah,

what dealership do you go to? We should be posting the good dealerships so they get our business. That way the dealerships that don't care might re-think their customer service.

Monza

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Happy to advise Gladstone Motor World, but probably too far for most of you to travel, about 6 1/2 hours north of Brisbane.

Hi Mr Buddah, so what do does your dealer/service center think of this pinging issue?

They have acknowledged there is a problem & are firstly dealing with customers who have complained about it (apparently the knock sensor is still in short supply). Owners of CU2's without complaints will receive the software update only as their cars go in for routine service.

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Originally Posted by Irving

Hi Buddah,

When you say that your dealer/service department has acknowledged that there is a problem, am I correct in assuming that you are referring to the pinging issue prior to the fix?

As you may already know, my issue and some other who have posted recently on this forum are complaining about the pinging issue after the fix was implemented.

Also, the subsequent lack of follow through by the service departments who are obviously following Honda Australia's recommendation to have their customers drive for 3 full tanks before they will do anything.

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Yes, you are correct in that they have acknowledged the problem prior to the fix. Nothing was said to me personally about running 3 tanks of fuel, but in saying that i have only had the software update done (still waiting on a knock sensor). At this point in time I am very tempted not to have the knock sensor fitted as I have done almost 5,000km since the software update & have had no further issues (in saying that I think I did hear it on 1 occasion, but it was very brief & mild so I can't be certain).

3 tanks of fuel to relearn your driving style seems excessive to me as in my case it would be in excess of 2500km (I usually refill the tank after 850km minimum). I believe that recommendation would come from Honda Japan as all HA can do is follow instructions from the manufacturer.

OK guys, just got the CU2 back from the 10k's service and also had the "pinging campaign" done on it.

Software update done & knock sensor replaced: my CU2 had near full tank of BP Ultra in it when it had gone in for service. After the fix was applied, the pinging IS GONE.

I can still hear the pinging but it is EXTREMELY FAINT and I do have sensitive hearing. For all intents and purposes, the pinging problem has now been resolved.

Other than that the car seems to run smoother than ever with plenty of power and pull.

Dealer did not mention the learning phase etc and three tanks of fuel requirement...

Hi there Irving

Yeah, I know the car should absolutely not ping, but this is perhaps the best Honda can do under the circumstances and perhaps it'll be gone altogother in the MY10 CU2 ...

I think I'll drive the CU2 a bit harder this time and see what happens, after all it's already done 8000km's - might do a long trip down South and let's see what happens...