This thread shows the power of Ozhonda - right there ladies and gentleman. :thumbsup:
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This thread shows the power of Ozhonda - right there ladies and gentleman. :thumbsup:
yes.. the destrukshn power of ozhonda.
har har har!!!
lol.
=)
Well, I rang them first thing this morning. Was diverted to an answering service and had to leave a message because it was obviously busy with people dropping off cars, etc and there were no service advisors available to take my call.
Two hours later, I get a call back. I got them to bring up my invoice on their computer and I referred her to the mechanic's report and parts charged. Then I cut to straight to the chase...
Me: "Why was I charged for two air filters?"
SA: "Oh...um...hmm, I'm not sure. Let me check with the foreman and call you back".
Me: "Not so fast, there's more. Can you tell me if an overhaul of the brake master cylinder is performed as part of this service?"
SA: "Uummm...yes, because the piston assemblies are listed here on your bill"
Me: "So that suggests that because the piston assemblies were charged to my bill, that means an overhaul of my BMC was performed?"
SA: "Yes"
Me: "Well that's very interesting because when I rang to get a quote for this 80k service and to book it in, I specifically asked the other service advisor who took my call whether an overhaul was performed as part of this service and she said no it was not. Later in the conversation I asked again and she said definitely not. AND I also note that in the mechanic's report here that there is absolutely no mention of him overhauling the BMC. So was this work performed or not?"
SA: "I will have to go over your invoice and discuss with the foreman and mechanic and give you a call straight back, sir" (obviously sounding very eager to get off the phone with me)
Me: "I shall be waiting for your call"
I am still waiting......
Stay tuned!
Well speak of the devil...as soon as I posted the above, I got a call back.
They are crediting me back the cost of one of the air filters 17220-P2J-003 ($32.57) as they said that is the incorrect one for my car. Which means they say that 17220-P2F-A01 ($65.03) is the one I need. Is that right? Destrukshn said it is the other way around so I wasn't sure. But I did ask them if they were certain and she said yes.
As for the BMC, well...she said that was an error on the other SA's part. An overhaul is indeed done as part of this service (which is actually consistent with what all the other dealers are doing) but her excuse was that the other SA was looking up the wrong vehicle, despite her asking me two times which car mine was. She said they will now alter their system so that this confusion does not happen again. I then said why is it not mentioned in the mechanic's report, to which she replied that it is done as part of the service and would not be mentioned in his report because that is only for extra work that he has done. So they won't be refunding me the cost of the BMC.
So it looks like I am just getting refunded $32.57 for the cost of the cheaper air filter. She will be mailing out a revised invoice to me along with a refund cheque. She wanted to credit me the cost of the filter off the price of the next service. I said send a cheque coz I certainly don't intend on going back there!
One thing I noticed with this conversation though, is how she kept cutting me off even though I was still talking and not once did she offer an apology for the stuffup. I am inclined to take this further because I have hung up the phone without feeling like this has been fully resolved...
wrong, the p2j is for your car.
unless you have a GLi coupe.
also, ask them for the 80k service schedule sheet.
and look at it for yourself, if it doesn't say rebuild master cylinder, and they did it, they are in the wrong, so you can complain about that as well.
This dealer is really making idiots out of themselves. What a surprise - they told Alpine the more expensive filter is the correct one. Alpine why don't you have a quick look at what filter was actually installed and report back? The part number should be written on the filter.
You should keep detailed notes of your conversations with them (times, dates, who you spoke to, etc) - that BMC explanation is highly improper (and a breach of legislation) if they know the 80k service does not include a BMC overhaul.
it depends on the grade he has, vti and vtir have the p2j, gli has the p2f.Quote:
Originally Posted by yfin
so the dealer may be right, jsut waiting for alpines response on that.
Very true - but wouldn't it make things interesting if the cheaper P2J was installed given they are charging him for P2F? I just think he should pull out the filter and take a look. Maybe they are totally different sizes and are not interchangeable - but it only takes 5 mins to check.Quote:
Originally Posted by destrukshn
i'm sure they all fit, because aren't all EM/EJ/EK filters all the same eg, HKS panel filters?
i guess the best way is taking out the filter and see what part number is on it, it should have the part number on it.
I can't check the filter until I get home tonight as that's where the car is. It's a GLi Coupe. Even then, I find it surprising a filter for the GLi would cost more than a filter for the VTIR? I would have also thought it'd be the same filter for both.
yeah it's odd.
lol, but if that's the case you have the right filter.
regarding the BMC
say to them, if it's part of the 80k service, i want a copy of the service shcedule, saying it's part of it.
and if it's not, you have the right to get your money back for it.