Originally Posted by JChen
Wow...As we both bought the car from the same dealer, I am just wondering which sales rep sold you the car? Mine's Glenn S....He's totally not interested in making sales of accessories...I am starting to worry I might ended up getting the car in Jan 07 instead....especially when X'mas is in Dec...think i will call him next week..
Generally, I think Honda Cust service is really like sh*t. Its the same back in singapore cos the Honda car sells themselves. My dad was lucky to have a good honda sales rep, but that's only cos he used to be a Mazda sales rep and my dad bought a mazda from him years ago.
They are definitely more keen before the sale than after. I bought a Mazda2 last year and the Mazda cust service are very good even after the sale. They would always keep in contact and ask for feedback after every servicing. Think they are more long sighted than Honda as they would want you to come back to do servicing with them as well and not end with the sale.
Frankly, I get less of customer satisfaction with Honda than with Mazda. I wish Honda would be reading our posts and get their act together.