Honda Australia contact required / Accord Euro defects
Hi All,
As per my introduction thread, I was hoping to get some feedback and hopefully some assistance with problems we have with new Accord Euro, as some of you may have had the same problems and had them sorted.
We entered into a contract to purchase our car three weeks ago, and were told that it would be delivered within a week. Two weeks ago we went into the dealership to pick up the car and before signing we asked if we could see the car first just to give it a quick look over, the dealer was quite anxios for us to sign, but we persisted to see the car first.
It was still in the pre-delivery bay and upon walking up to it we noticed a number of imperfections in the paint (its black) and what appeared to be small specs of rust (when it has the blue tinge) on the bonnet and other areas of the car, as well as this there were a number of swirl marks in the paint from the pre-delivery, when I pointed out the imperfections, the salesperson said, thats an easy fix and he had one of the workers grab some polish squirted it all over the car and started rubbing it in, well it must have been a cutting compound or harsh polish as it completely scratched the paint.
The salesperson then offered to have the car detailed, I said that the scratched looked pretty deep, so they offered to provide us with a replacement vehicle and were going to get back to us in a day or so's time.
Yesterday, we were advised that the vehicle was ready and made arrangements to pick it up before ending the call, I asked the salesperson if this vehicle was ok and that I didn't want them rushing again, he said that "Its Perfect" which got me real worried! We arrived at the dealership at 5pm as we were asked to attend when they were about to close, and was led to a car that was parked in a dark corner in there workshop, when I asked if we could turn some lights on I was told that they couldn't so I walked around the workshop and turned every light switch on, and yes there was a reason why it was parked in a dark corner!
It has more swirl marks then the first car, however there was only one imperfection that I could see on the bonnet, the salesperson was quite upset when I started pointing out the swirl marks and the whole management team and dealership owners came in to tell me that I am the fusiest person they have ever met, and what do I expect for a black car, and that's the extent of the quality of the paint etc (Having not owned a Honda, we did not know what to expect, the Black one in the showroom didn't have swirl marks)
Basically, they gave us two options;
They will have "There" detailers go over the car again, this was not going to happen!
Choose another colour, which we weren't interested in.
They then went on to say that it was the lights the car was under, so we took it outside and the swirl marks were still there.
As we were without a family car for a few weeks, and we didn't have any other options we had to take delivery of the vehicle, I asked the dealership owner if he would pay for a detailer of my choice to rectify the paint, and he "kindly" commented that I contact Honda Australia about the quality of the paint on the car and that "They" should pay for it.
Sorry for the long winded post, but I thought I would get some background info in as possibly one of you have had a similar problem and I would like to know how you got it resolved.
On the other hand, I may have built up an expectation that the car was going to be a quality vehicle and not have paint like all the other new cars out there we had looked at, and I am now just disappointed.
Some feedback would be great.
