Civic Type R Owners With Third Gear Issues Please Read
After owning my FN2 for a week and having third gear 'pop out' about five times a day I called my dealer today to discuss the problem. They in turn called Honda Australia who suprisingly have never heard of the problem that Honda UK have now acknowledged, and even went as far to say that the gentleman responsible for dealing with these problems only just returned from the UK last week and even he has never heard of the problem. Furthermore, there has not been one report of the problem from a customer at this stage.
My dealer has suggested that they have a look at the car at the 1000km service and that if they witness the problem then they can report it, but at this stage that is all they can do. However, I am far from satisfied with this solution, because after spending over $40,000 surely I could expect that someone at Honda Australia could contact Honda UK ask if there has been any reported problems, instead of simply writing off my researched information as internet heresay.
I guess that Australian owners may have to report the problem to customer service in the same way as UK owners have and by weight of numbers Honda Australia may actually take note and realise that there is a problem. I am going to call the customer relations freecall number on 1800 804 954 ASAP to officially report the problem to get the ball rolling. If anyone is having the same problem please call the freecall number and also post in this thread, and hopefully we can get something done.
Waz
Yep they only want your money..customer satisfaction SH*T
Quote:
Originally Posted by
Zdster
Goodluck to you all. I feel your pain however I wouldnt get my hopes up with Honda Australia. I have found that their aftersales service has dramatically fallen over the past few years.
I second that fellas, have had my fair share of crappy aftersales crap from honda aust, has got me know where. ( my car a lemon :( )
They obviously feeling the pinch of not enough sales, heads might roll so denial denial denial, no leeks, very tight nit group, collaboration btw Honda Aust. and dealerships at it's best...there stories always match ( Even if it's WHITE, they say no it's BLACK !! )
Wish you guys all the best.....