Got my front mounts replaced at Good Performance Centre in Yennora last month
and they are broken again. Use my car daily just to drive to work and back. Dont thrash it cos it also has a new clutch installed and took it back and they refuse to replace it unless i pay up. Apparently they said its due to the driver and their bad driving? One of the workers also said they snapped one after 2 weeks of getting a brand new one?
1. It is covered under warranty. If you paid, and got a receipt for parts and labour, its covered. If they wont do it, take it further. Australia has tough laws on not honouring warranties.
2. It may be a combination of all the mounts damaged. If the rear/side engine mounts are broken, itll put more stress on the others, causing premature failure.
I've called Fair Trading and they said they must replace it.
I was asked to approach the business again to see if they would replace it they disagreed.
Formal complaint has been lodged. They will launch an investigation within 30 days.
My first time at this mechanic and there was no customer service whatsoever. They weren't friendly about it and handled the matter very unprofessionally. Won't be back again.
Mounts as on receipt was $120
Labor was included as a whole cos i had other things installed clutch, LCA etc..
Whole bill was $1500.
I wish i knew these guys were dodgy.. and yes they were second hand parts. They told me they were second hand and Fair Trading would not be able to do anything about it because it was second hand. Also they did not notify me they were going to use 2nd hand parts.
Also when i went back for them to look at it they said i needed some piece on my exhaust to be changed..
Then when i took it somewhere else because i didn't want to deal with them anymore.. I was told it didn't need replacing at all.. dodgy much?
Apartment of fair trading. Call them and they will follow it up for you. As long as the car hasn't seen any track or drags since the install. Only road use. And no accident or tampering on your behalf they will have to hold warranty. Also if they installed it they replace it free of charge, including labour.
Only time parts warranty wont include labour includes you supplying the part or you requesting a 2nd hand,rebuilt from a other source!