Merlin086
19-08-2008, 07:08 PM
Quote:
Originally Posted by **********
Can be viewed in full here..............http://www.hondatech.com.au/forum/showthread.php?t=1747&page=3
Hey Mal and others reading this, I’m not sure what you’re on about with regards to bullshit over the phone, as what I say online or on the phone is always the same, like I have always said we will not release any products to you or until the design is 100% perfect, we have said this from day one. The last thing I’m going to do is send you a semi finished product.
Mal we also have told you on numerous times if you’re not happy with your ********** kit we will fully refund your money and return your car to stock for you. Yes you have a prototype system on your car, yes it has defects in it, and yes we have said we will send you a complete final kit when we have something to send you.
Since installing your prototype kit on your car we have had your rear tips changed, to help reduce the noise, we have physical squashed the headers for clearance room and we have paid for all costs associated with your car including the repair bill for the broke headers. Yes ****** my business partner was late in paying for your repair bill but he was away on his honeymoon after getting married, since then I also am now married
Since installing your prototype system on your car we have resolved the following defects to insure 100% customer satisfaction on our final kit. ***** is in no rush to release any of its products until they are perfect, period. The products will be ready when they are ready.
With regards to your claim of 5 to 6 clients who have paid 20k of money to us that is very much untrue so please do not say that. There is no ***** conspiracy theory of people out of pocket who have paid for ***** products. The only people who have paid anything to JTune are those who have received physical product.
Yes we ran pre order and yes we have orders but not one person who placed a pre order has received an invoice nor paid any money, our pre order was just that a order, those who placed a order are on waiting list those who placed a early order will be served first, those who placed a late order will be served last. Once we have confirmed stock we will contact all those who were interested in ordering a ***** kit and they will have 1st preference to our products once they are released. If they don’t want to have the order they are free not to, and one of the other possible 65,000 euro owners in Australia will take their kit.
In total we have 3 people in Australia who are running the ***** kit currently, yourself, a friend from Brisbane with an automatic Euro, and ***** with a manual Euro in Melbourne. ***** our test and research car has since sold his Euro, although we never installed a final kit on his car. No other ****** kits have been sold. Again the pre order price of $4450 (I believe) is a total of $13350, a lot shorter than the 20k you stated in your above post. That being said both you, my friend from Queensland and Steve (lux euro) will all be receiving replacement products once we have stock of our final kits from our manufacture.
*****’s kit and my friends kit from QLD both are what we considered final although since installing the kits we have changed design slightly to rectify the below defects, this is why they will be replace.
As for defects read below for a list of resolved manufacture issues we have dealt with.
Defect 1 - Resolved
Our headers had a fault in the length of the primary pipes which caused them to rub / hit the underneath of the sub frame. This has been fixed by adding 2mm length to each primary pipe giving it enough clearance where required.
Defect 2 – Resolved
We had an issue with the alignment of the rear mufflers, by 1.5degree which required manual adjustment via bending the hangers into position to insure perfect fitment. We recognized this and modified the hanger mounts to be in closer tolerances
Defect 3 – Resolved
The right hanger mount had interference problems with aftermarket sway bars. We recognized this fault and re located the position the hanger mount was welded to.
Defect 4 – Resolved
Due to customer feedback after demonstrating our system in NSW and QLD we decreased the internal and exhaust size of the exhaust tips on both rear mufferls. Further to this on 26th of January 2008 we had a client’s car pass an ADR noise test. Results and video can be found here.
***** Link removed *****
Defect 5 – Resolved
We had a problem with the primary runner breaking at the 1st weld. Upon inspecting the problem and reporting this back to our manufacture, the manufacture was following our guidelines in producing our products where we insist on small neat welds. Previously to achieve these small neat welds the manufacture was using a method of TIG fusing the pipes together. Upon inspecting a header which had failed we asked the manufacture if we could make the section out of one pipe, sadly due the angels this is’t a option so they have recommended they increase the size of the weld by x3 and include filler rod for extra strength. Now all our headers have larger welds on all primary pipes along with filler rod being used for extra support and strength.
Now onto some different news, as ***** has stated above we are waiting for 2 kits to arrive from our manufacture, in fact they have been in customs for the last week due to clearance problems to do with random drug smuggling testing , Customs are required to do a physical inspection of the goods…. Which personally I call crap but yeah good on Customs for protecting Australia.
For all those who are interested the fedex tracking number is *********** and you can track the goods online on www.fedex.com.au
Once these products arrive we will have a photo shoot session in a studio to photograph our products and then one kit will be test fitted to insure everything is perfect, your kit Mal is the 2nd kit which is coming as you have been waiting the longest, in fact you’re the ONLY PERSON who is complaining. EVERYONE else (2 other people) are extremely happy with their kit.
If you would like this kit please let me know, if you wish to return your car to stock please call me so we can arrange this and give you a refund, the decision is completely up to you.
Regards *****
.................................................. ..................
MY REPLY TODAY
Well, I suppose this post definately deserves a reply now my headers have fallen apart again, my car is not driveable and I now have to hire a car until I can get the exhaust system replaced with a reliable one that will not fall apart during a 10 minute drive as happened again this afternoon with my jtune system!!
*****,
Firstly, you have promised to replace my faulty system since I paid $4450 for it on November 24th 2007. You say that you will not release any products that are not 100% ready, so why then did you sell me a system that, according to you, was essentially ready when you installed it on my car 9 months ago? The "few minor modifications" required have not happened and many more problems have become evident, as is reflected by the fact that I have been waiting 9 months now for the "pre-production" system that was supplied to me as a "temporary" system.
As for changing the rear tips, that was a measure suggested by you in regard to omitting to perform any noise tests to the required standards before installing on my car, despite claiming in forums that the system will pass all required ADR's and that the system was designed for minimal db output. As for the headers being physically squashed, had they not been, they would not have fitted on my car and you would have had to cancel you demonstration day in Brisbane last Nov. 24th. And yes, you did reimburse me eventually the the cost of having the headers repaired after they broke at the beginning of May.
Since installing my "prototype kit" 9 months ago any changes that you have made are irrelevant to me at this stage as mine is the same system that you installed 9 months ago and that was to be replaced in January, then March, then "2 weeks away" every time I have contacted you since then.
My apologies for my misunderstanding regarding 5 or 6 customers, but I honestly thought that you had more than 4 systems installed on cars in total since last November.
Technically I have received the physical product, but apparently the only one still left using the defective "prototype" from last November.
Your "friend from Qld" I believe was the guy I took for two runs at the demo day last November in Brisbane.
As for your defects list of items rectified, in regard to my system:-
Defect 1 - Not Resolved
My headers still vibrate on the crossmember!
Defect 2 - Not resolved
My right muffler is still tipped at a angle!
Defect 3 - Don't know
Doesn't interfere with my whiteline bar.
Defect 4 - Not resolved
I still have tiny exhaust tips that were welded on after, but part of my noise problem is still headers rubbing on the crossmember and also when the system was first installed there was a leak in the flange between the headers and the exhaust due to no gasket, and this was rectified when the headers were repaired after they first broke in May.
Defect 5 - Not rectified
My headers first broke on 1st May, then again today 19th August.
You have been telling me 2 weeks away since last time, so any changes made to the welds aren't much help to me now, although you apparently received on the 7th August replacement headers that have been promised to me, although I am still waiting....almost 2 weeks now!
And as for other customers being happy, they aren't running the "prototype" that was sold to me along with it's serious faults.
I have stated a number of times here on this site that I will wait until the end of August and no longer for you to replace my system with a non-defective and reliable system that will not fall apart, or supply me with a full refund.
However, the matter has become urgent from today as I am now without a car, and as a necessity I will now have to hire a car until you can either supply me with a replacement or refund my money so I can purchase a new system from a quality manufacturer.
Also *****, due to the delay in replacing my defective system that you sold me, will you now cover my costs of having to hire a car as well as the cost of having my undriveable car freighted to a exhaust specialist, or APC Racing about 100k's away?
I tried phoning you this afternoon but the phone rang out.....
aaronng edit: Removed names to protect Ozhonda. PM Merlin if you want the names.
Originally Posted by **********
Can be viewed in full here..............http://www.hondatech.com.au/forum/showthread.php?t=1747&page=3
Hey Mal and others reading this, I’m not sure what you’re on about with regards to bullshit over the phone, as what I say online or on the phone is always the same, like I have always said we will not release any products to you or until the design is 100% perfect, we have said this from day one. The last thing I’m going to do is send you a semi finished product.
Mal we also have told you on numerous times if you’re not happy with your ********** kit we will fully refund your money and return your car to stock for you. Yes you have a prototype system on your car, yes it has defects in it, and yes we have said we will send you a complete final kit when we have something to send you.
Since installing your prototype kit on your car we have had your rear tips changed, to help reduce the noise, we have physical squashed the headers for clearance room and we have paid for all costs associated with your car including the repair bill for the broke headers. Yes ****** my business partner was late in paying for your repair bill but he was away on his honeymoon after getting married, since then I also am now married
Since installing your prototype system on your car we have resolved the following defects to insure 100% customer satisfaction on our final kit. ***** is in no rush to release any of its products until they are perfect, period. The products will be ready when they are ready.
With regards to your claim of 5 to 6 clients who have paid 20k of money to us that is very much untrue so please do not say that. There is no ***** conspiracy theory of people out of pocket who have paid for ***** products. The only people who have paid anything to JTune are those who have received physical product.
Yes we ran pre order and yes we have orders but not one person who placed a pre order has received an invoice nor paid any money, our pre order was just that a order, those who placed a order are on waiting list those who placed a early order will be served first, those who placed a late order will be served last. Once we have confirmed stock we will contact all those who were interested in ordering a ***** kit and they will have 1st preference to our products once they are released. If they don’t want to have the order they are free not to, and one of the other possible 65,000 euro owners in Australia will take their kit.
In total we have 3 people in Australia who are running the ***** kit currently, yourself, a friend from Brisbane with an automatic Euro, and ***** with a manual Euro in Melbourne. ***** our test and research car has since sold his Euro, although we never installed a final kit on his car. No other ****** kits have been sold. Again the pre order price of $4450 (I believe) is a total of $13350, a lot shorter than the 20k you stated in your above post. That being said both you, my friend from Queensland and Steve (lux euro) will all be receiving replacement products once we have stock of our final kits from our manufacture.
*****’s kit and my friends kit from QLD both are what we considered final although since installing the kits we have changed design slightly to rectify the below defects, this is why they will be replace.
As for defects read below for a list of resolved manufacture issues we have dealt with.
Defect 1 - Resolved
Our headers had a fault in the length of the primary pipes which caused them to rub / hit the underneath of the sub frame. This has been fixed by adding 2mm length to each primary pipe giving it enough clearance where required.
Defect 2 – Resolved
We had an issue with the alignment of the rear mufflers, by 1.5degree which required manual adjustment via bending the hangers into position to insure perfect fitment. We recognized this and modified the hanger mounts to be in closer tolerances
Defect 3 – Resolved
The right hanger mount had interference problems with aftermarket sway bars. We recognized this fault and re located the position the hanger mount was welded to.
Defect 4 – Resolved
Due to customer feedback after demonstrating our system in NSW and QLD we decreased the internal and exhaust size of the exhaust tips on both rear mufferls. Further to this on 26th of January 2008 we had a client’s car pass an ADR noise test. Results and video can be found here.
***** Link removed *****
Defect 5 – Resolved
We had a problem with the primary runner breaking at the 1st weld. Upon inspecting the problem and reporting this back to our manufacture, the manufacture was following our guidelines in producing our products where we insist on small neat welds. Previously to achieve these small neat welds the manufacture was using a method of TIG fusing the pipes together. Upon inspecting a header which had failed we asked the manufacture if we could make the section out of one pipe, sadly due the angels this is’t a option so they have recommended they increase the size of the weld by x3 and include filler rod for extra strength. Now all our headers have larger welds on all primary pipes along with filler rod being used for extra support and strength.
Now onto some different news, as ***** has stated above we are waiting for 2 kits to arrive from our manufacture, in fact they have been in customs for the last week due to clearance problems to do with random drug smuggling testing , Customs are required to do a physical inspection of the goods…. Which personally I call crap but yeah good on Customs for protecting Australia.
For all those who are interested the fedex tracking number is *********** and you can track the goods online on www.fedex.com.au
Once these products arrive we will have a photo shoot session in a studio to photograph our products and then one kit will be test fitted to insure everything is perfect, your kit Mal is the 2nd kit which is coming as you have been waiting the longest, in fact you’re the ONLY PERSON who is complaining. EVERYONE else (2 other people) are extremely happy with their kit.
If you would like this kit please let me know, if you wish to return your car to stock please call me so we can arrange this and give you a refund, the decision is completely up to you.
Regards *****
.................................................. ..................
MY REPLY TODAY
Well, I suppose this post definately deserves a reply now my headers have fallen apart again, my car is not driveable and I now have to hire a car until I can get the exhaust system replaced with a reliable one that will not fall apart during a 10 minute drive as happened again this afternoon with my jtune system!!
*****,
Firstly, you have promised to replace my faulty system since I paid $4450 for it on November 24th 2007. You say that you will not release any products that are not 100% ready, so why then did you sell me a system that, according to you, was essentially ready when you installed it on my car 9 months ago? The "few minor modifications" required have not happened and many more problems have become evident, as is reflected by the fact that I have been waiting 9 months now for the "pre-production" system that was supplied to me as a "temporary" system.
As for changing the rear tips, that was a measure suggested by you in regard to omitting to perform any noise tests to the required standards before installing on my car, despite claiming in forums that the system will pass all required ADR's and that the system was designed for minimal db output. As for the headers being physically squashed, had they not been, they would not have fitted on my car and you would have had to cancel you demonstration day in Brisbane last Nov. 24th. And yes, you did reimburse me eventually the the cost of having the headers repaired after they broke at the beginning of May.
Since installing my "prototype kit" 9 months ago any changes that you have made are irrelevant to me at this stage as mine is the same system that you installed 9 months ago and that was to be replaced in January, then March, then "2 weeks away" every time I have contacted you since then.
My apologies for my misunderstanding regarding 5 or 6 customers, but I honestly thought that you had more than 4 systems installed on cars in total since last November.
Technically I have received the physical product, but apparently the only one still left using the defective "prototype" from last November.
Your "friend from Qld" I believe was the guy I took for two runs at the demo day last November in Brisbane.
As for your defects list of items rectified, in regard to my system:-
Defect 1 - Not Resolved
My headers still vibrate on the crossmember!
Defect 2 - Not resolved
My right muffler is still tipped at a angle!
Defect 3 - Don't know
Doesn't interfere with my whiteline bar.
Defect 4 - Not resolved
I still have tiny exhaust tips that were welded on after, but part of my noise problem is still headers rubbing on the crossmember and also when the system was first installed there was a leak in the flange between the headers and the exhaust due to no gasket, and this was rectified when the headers were repaired after they first broke in May.
Defect 5 - Not rectified
My headers first broke on 1st May, then again today 19th August.
You have been telling me 2 weeks away since last time, so any changes made to the welds aren't much help to me now, although you apparently received on the 7th August replacement headers that have been promised to me, although I am still waiting....almost 2 weeks now!
And as for other customers being happy, they aren't running the "prototype" that was sold to me along with it's serious faults.
I have stated a number of times here on this site that I will wait until the end of August and no longer for you to replace my system with a non-defective and reliable system that will not fall apart, or supply me with a full refund.
However, the matter has become urgent from today as I am now without a car, and as a necessity I will now have to hire a car until you can either supply me with a replacement or refund my money so I can purchase a new system from a quality manufacturer.
Also *****, due to the delay in replacing my defective system that you sold me, will you now cover my costs of having to hire a car as well as the cost of having my undriveable car freighted to a exhaust specialist, or APC Racing about 100k's away?
I tried phoning you this afternoon but the phone rang out.....
aaronng edit: Removed names to protect Ozhonda. PM Merlin if you want the names.