The reason they don't show/have a Ph number etc is because they DON'T want anyone calling them. They're too dodgy for that. They also figure that as the pass didn't cost you anything you'll just p**s off and not bother anymore and they've made their score. (in fact you may find that as you're not the purchaser, it will be difficult to get any satisfaction at all). Very cunning. But it does give them the opportunity (as you have discovered) to try and screw you for even more money (and another dodgy job). These are the tactics of lowlife scumbags and they are most likely to have the "heavy" associates to threaten you if you push it
Put your complaint in to Fair Trading and they'll probably tack it on to the lengthening cue, but don't expect any results real soon.
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