[CL9] Wrong SatNav version sold during run-out sale

[xsite85]

spoke to larke hoskins Homebush (Sydney) my dealership

they are just bouncing the blame on HONDA, spoke to the service manager and he advised that when the cars come in whatever dvd was in the car is what you get.

dealership wasn't very helpful at all, they explanation was that, they won't willing to purchase the v14 to compensate, and directed me to talk with HONDA

[tarik]

BTW do you have the contact details from the lady from melbourne? i would like to complain about mine

Her name was Kathrine, but I don't have her direct phone number. All I did was to call 1800 804 954 and explain the situation (3 times ) to them and then I finally got a call back from her.

[tarik]

spoke to the service manager and he advised that when the cars come in whatever dvd was in the car is what you get

Yeah, that's the same story I got. It could be true, but I didn't quite believe it. Honda has no interest in trying to dump old stock of v13 DVDs since they would just get a refund from WhereIs for unsold stock. The dealership on the other hand...

In any case, I went through Honda and I got the right version less than two weeks after original complaint without any problems other than to follow up twice.

[xsite85]

Her name was Kathrine, but I don't have her direct phone number. All I did was to call 1800 804 954 and explain the situation (3 times ) to them and then I finally got a call back from her.

I called Honda service desk back and i also spoke to a kathrine... hopefully we both get the same outcome... 2 weeks is such a long time

i will chase it up this friday

[tim-e]

I'm not so worried about the info being up to date, I just want the graphics to be a bit nicer to look at.

[tarik]

I'm not so worried about the info being up to date, I just want the graphics to be a bit nicer to look at.

v14 definitely doesn't change the graphics - it is just the latest data from WhereIs. The GPS software version is still v3.0 - same ugly design. I agree, it doesn't even come close to TomTom.

I'd love to be able to change some the features of the software, but I've spent a fair bit of time researching it and there's not much that can be done. The guys over in the US have only gotten as far as replacing the startup logo... (no, it doesn't work on the version that we have here)

[johnnyofhk]

What the hell! I got my CL9 3weeks ago! I will ring them up tmr and claim my V14!!! thx for detail anyway~

[king9]

If anyone is looking for a V14 disc, please feel free to pm me

[johnnyofhk]

i called honda, the lady said she have no idea what version13 and 14 about... so i need to wait for call back....

[xsite85]

just received a call from Cathrine from Melbourne 03 9285 5545

v14 was released in march 08

"all the model from CL9 07-08 where equipped with v13 ONLY, as of goodwill from Honda we will issue out the new v14, free of charge."

[The X Man]

just received a call from Cathrine from Melbourne 03 9285 5545

v14 was released in march 08

"all the model from CL9 07-08 where equipped with v13 ONLY, as of goodwill from Honda we will issue out the new v14, free of charge."

Not quite. She told me before that they will only supply V14 to the runout models that arrived into the country as of the 1st March 2008. This does not sound like goodwill to me! That's another strike against Honda.

[johnnyofhk]

Not quite. She told me before that they will only supply V14 to the runout models that arrived into the country as of the 1st March 2008. This does not sound like goodwill to me! That's another strike against Honda.

i just received a called this morning and been told the same thing, but i told her i signed the contract on 31MAY... she said she will check it again....