[CU2] funny noise from the engine when slow accelerate

**frank87** · 17-10-2008 07:57 AM

Originally Posted by Bobjones

I think we are all waiting for a call from Honda Aust, seems the phone system must be down or something. I have emailed customer relations and have receipted a read receipt so I know they have the email, it was attaching my orginal 2 page email about the problems with the car...if I had customer service like this my business would not exist and neither would Honda cause no one would buy their cars...

Oh and that advert about racing and the heritage of Honda is a pile of BS, as if they learnt anything when they cannot build a car that does not rattle...end rant

from what i remember the first initial response from honda via email for me took about almost 7 days.. but after that when i got in contact with irine the reply time averaged about 2 - 2.5 hours per reply

**eur001** · 22-10-2008 11:22 AM

Hey guys.... looks like we are not going anywhere.
I havent heard anything from Honda Australia.

**frank87** · 22-10-2008 11:53 AM

mate keep on perstering them if you dont hear anything write a follow up email but show all your emotions ^^

**Bobjones** · 22-10-2008 06:16 PM

I will wait 1 month from the date of the last response from the Service Department Manager and Honda Australia and then I am demanding a new car or replacement. This is f#cked to say the least.

**frank87** · 22-10-2008 06:48 PM

I hope you do Suceed in that Bob Because i have failed in demanding for a new car i even offered a different model would be accepted by me eg: a CRV the following are the events

Dear Irene

I appreciate and thank you for you offer of the letter the adress is 4/43
first ave campsie 2194 sydney NSW how ever this does not adress my concern
this does not fix my rattling noise and whats not to say 6 months down the
track i decide to sell the car?.. how am i going to do it?. not to say let
alone i paid 50g for a brand new car with a constant rattling noise on a
brand new car i mean when i buy something no matter the price i expect it
to be in prestine condition because it is new im sure you do too i dont see
the new civic type r's and the crvs with the rattling noise so there fore
it is ver hard to believe that it is caused by the fuel let a lone
effecting australia wide. i mean the letter you are giving me is one that
states it will not effect anything and the engine is covered i mean this
problem could lead to many problems none of us know what causes even Honda
the manufacture that built the car is not even sure what is causing this.
Honda is only "confident" that the fuel is causing this so with this letter
are you providing a warranty of the engine?.. and also is there nathing els
you can do?. because iam fustrated and extremely dissatisfied cant honda do
anything?.. who knows maybe give me a different model or somthing i dont
know im about to explode with this noise rattling off everytime i drive.
Regards

Frank Sun

and the reply is

Hi Frank,

Honda are prepared to warranty the engine in your vehicle as we are 100%
confident that there will be no problems with its performance going
forward. I understand your frustration i must advise that we can not meet
your request for a different model. However i wish to reiterate that we
believe that the repeated use of good quality fuel over a few fills will
case the noise you have reported to abate.

I will forward the letter of warranty as promised

Kind regard

Irene

I contacted a the law firm that my family uses and was advised that nathing much i can do as they are abiding the law and there is no law saying they have to replace a vehicle

but hey man Good luck and if it works be sure to let all our HONDA CU2 Pinging noise owners know

**jbowly** · 30-10-2008 06:36 PM

Originally Posted by eur001

as title suggest, anyone having the same problem?? It produce clicking sound from the front during slow acceleration(low rev).. The sound is exactly similar to those old vehicle when they pick up speed after coming out from a corner (if you know what i mean).
My car is less than 1 week old...so not sure whether i shoud bring it back to dealer immediately or wait till my 1st service.
Pls advice....Thanks!

ps: i am loving this forum!!!

I have the same vehicle as you same configeration same clicking sound. It is called engine pinging. I have been back to dealer twice and on to honda Australia once. All they say to me is they are asking japan to come up with a solution. Every word is verbal nothing in writing. Suggest you go back to the dealer and say you are aware honda has a number of your model with the same problem and what are they going to do about it. More pressure at dealer point is the way to escalate the priority so we can all get this fault ( and it is a fault) fixed. The manual clearly states that engine pinging if left unattended will DAMAGE THE ENGINE (page 334 2.4L model)

**frank87** · 31-10-2008 08:16 AM

well u know what to do then get a warranty letter of gurantee and if the engine stuffs up on u pull out the manual page 334 2.4L model and u got ur self a case. maybe even court case

**Spoon-Accord** · 31-10-2008 06:39 PM

well tihs is making me think twice about buying a euro.. hate to see that happening to anone let alone me

**SPQR** · 31-10-2008 09:52 PM

Originally Posted by frank87

well u know what to do then get a warranty letter of gurantee and if the engine stuffs up on u pull out the manual page 334 2.4L model and u got ur self a case. maybe even court case

You don't have to fund a court case. If enough of you go the ACCC, they'll put the heavies on Honda. Unlike, the cost of petrol, this is something that the ACCC can do something about.