Hi all,

Please bear with me as I summarise my experience in getting my first new car and where the situation is at at the moment.

14/01
Bought a new car (cobalt blue Euro, STD, AT) and picked it up. Inspected the car at the dealers and found a bad case of bird dropping on the roof of the car. Told the salesman and he said it'll be fixed at the next service (yes, I should've demanded a new car there and then but that's passed now and nothing can be done about it).

15/01
Did a proper inspection and there were A LOT of other bird dropping marks and it's not a simple wipe/wash off job. Dropped into the dealer to tell them my dissatisfaction and was told the service manager (SM) was away until 27/01.

28/01
Got a call to bring in car for SM to inspect. Took car in and SM agreed to fix it. Was told it'll take 2-3 days with courtesy car provided.

2/02 (last Monday)
Called up and SM confirmed courtesy car was ready for use. Got there and courtesy car was not available. Finally got a courtesy car to use but with practically NO petrol.

In between I called the dealership up to check on progress and each time the reply was: we'll call you when it's done.

10/02
Called up today and service department told me it'll be ready by THIS FRIDAY only after I pushed them!?!?!?

Now I'm extremely dissatisfied with the way the dealer is handling this issue and I feel that I've been kept in the dark in regards to the progress of this case. I tried to get the dealer to give me the contact details of the panel beater's so I could confirm the progress of the work but they refused and told me to speak with the SM directly tomorrow!?

I will be demanding a new car as it stands now because I was promised a 2-3 days turn around period but most importantly of all, I paid cash for a brand new car and not a re-sprayed one.

What advice can you guys offer me? Constructive comments appreciated. Criticisms will be taken into account.