Quote Originally Posted by pablos8 View Post
You should probably change it, tell the consultant that you don't care if it's okay or not you want it changed to the proper make and model, the calls are recorded anyway so if they do try and screw you tell them to pull the recording, take down the name of the consultant as well, if for some reason they still don't want to change it, push for a manager.
Thanks so much, I am going to do it right away with your advice.