in terms of colour matching of parts yes the panel beater is correct in saying that it will never be a perfect match, however good panel beaters will always be able to get a very close match.
the panel beater should have done a colour match to your current paint on your panels instead of using the factory code, in saying that maybe your car needs a good wash, clay bar, polish and wax/or sealant (don't do it just yet if the kit has just been painted wait a few weeks for the paint to fully dry beforce polishing and waxing.
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