They do need to be told about their coolant level/condition, ATF fluid condition, CV boot condition, even whether their tyres need to be changed! My GF ran her Astra til the brake rotors were lipped to hell! Only when the dealer mentioned that (and I confirmed the lipping), did she change it. Of course, dealers might pull dodgy stuff like carbon cleaner, fuel injector cleaner, additives and other rip offs, so there isn't a 100% win situation for the regular car owner who is ignorant about the finer details on servicing.




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