I work for a big name european car dealership and even though there are many apprentices every inch of their work is quality checked until they can prove that they are competent in carrying out certain jobs. Then, and only then will they be allowed to do it on their own - still after each service etc their work is checked over before sending the car out to the customer.
Apprentices only get jobs that they are competent in carrying out - otherwise it goes to a qualified tech. Regardless to what some people think, most diagnosis jobs go to the techs first!
General basic servicing and brakes etc go to apprentices. You'd be surprised with what they won't trust them with (by themselves) as an apprentice. I was told from day 1 to report on everything! Even if the customer doesn't want it done - you've noted it down and they've been made aware of it!
Well, at least at my dealership anyway! I'm not sure about others as i've never worked at any other dealership.
We get cars in all the time with service history (books stamped) from other workshops. Sometimes they're fine, but the majority of times things are missed and/or not even reported on. Things that the customer wouldn't necessarily know was wrong or operating incorrectly - usually it's a case of the other workshops not knowing certain system operations etc. But then again that's probably more relevant to my case, being that the european cars are getting more reliant on technical electical systems.
All I know is that no one would know you car better than the manufacturer dealer as they have all of the information resources at their disposal and lots of experience with the car make, that other workshops don't.
They may (and usually do) charge more than smaller shops, but you should rest assured that your car is being taken care of.
Flame suit = ON!
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