Help! Quick advice needed on 2003 Jazz CVT shudder

[aaronng]

Get them to put in writing that the problem was identified during the warranty period and that if the CVT fails, they will cover it under goodwill warranty for a period of X years after warranty. Not easy, but if you can get this letter, you will have peace of mind. Even a little persuasion like saying how you will continue to bring your car to that dealer for servicing because you like the level of service that provided and all that can go a long way.

[jazzychick]

Thanks. Battery was dead when I went to drop it off - 2nd time this week so up for a new battery even though it's only just over a year old.

Told them what was going wrong (smelly, rattly noise when cruising, noisy and unresolved shudder that I now know is a common problem with the CVT and I wasn't going to accept an oil change as a resolution).

When I collected it they said they changed the oil, but I wasn't being charged for it (?! I said it had already had the new CVT oil, which they charged me for, last service and it wasn't the answer) and see if that helps. Not what I wanted to hear. The mechanic came out towards the end of going through other stuff that needed sorting (they hadn't kept the service book up to date and didn't have record of extended warranty) and said if it doesn't fix it, they'll just have to order clutch starter. I said and what if that fails after the warranty expires, when this has been going on the whole 5 yrs I've had the car - he said it will come with 12 mths but after that he didn't know. He mentioned that loads of Jazzes are driving around with the shudders - I said I didn't want to, not when I've been complaining about it all along.

So....tappets need tightening as well. I have to bring it in overnight for that. They suggested some anti bacteria thing for the a/c/smell. I'm a bit dubious about that as I'm extremely sensitive to perfumes/fragrances. Driving off and the shudder is just as bad, if not worse, the car sounds like a heap of shite, tapping noises and roaring.

I'm not a happy bunny. This has really turned me off Honda, yet I'd always felt they had really good customer service. They've been ripping me off all along. I never thought a 5 yr old car with 60k would feel like such a heap. Especially a Honda.

I'll ring tommorrow and book it in for the tappets and a new starter clutch thing. I think I want to trade it in on something with airbags - maybe Yaris. But the other half says no way.

Dammit!