Problem: Driver's window scratched badly on delivery - only noticed by me after windows tinted one week later.

State: Vic - Oakleigh Honda

Issue: Honda dealer said it was caused by tinters (Tint Professor). Tint Professor said they never used anything sharp on the window. The dealer obtained second opinion (Tint a Car next door - they tint the dealer cars). The owner of Tint a Car said in front of me and the dealer - he sees scratched windows from the dealership all the time. He said it is very common for windows to be scratched from factory and the tint makes the scratch obvious. I was so happy to hear him say that.

Outcome: dealer replaced window free of charge.