Quote Originally Posted by Danzvtil View Post
Just had the 20k service done today (actually 22k on the clock,sorry), report states Front pads 25% worn, Rear pads 75% worn.I quizzed the service guy about issues with rear pad wear, he played dumb as if there was no problem. When quizzed further, he admitted they look at each on a case by case basis.He said that he would look at the pads at the 30k service and advise accordingly.
I REALLY hope they come to the party on this issue for us as our dealer experience has been excellent in every other way, I dont expect anthing less after spending $40k on a car.
UPDATE- Just had the 30k done (31k on clock), rear pads only got 1000Kays max left. I was quite adamant before the service that this was a warranty issue, and had told them so at the last service to put them on notice.
Anyways, dealer replaced the pads as their Honda Aust bulletin said theyll cover them upto 30k, dealer found out AFTER installing the pads that honda WONT cover them and Ill have to pay $260 because the car was over the 30k mark by 1k!!!!!!!!!!!!
Well, can i tell you after much heated discussion and raised voices the service guy said his hands were tied and that id have to call Honda Cust service to raise a claim, no guarantee theyll reimburse me for the work done.
Called Honda Aust and put in a claim.
Got off phone and sevice manager had decided that they will take the brakes off the bill and fight Honda Aust later for their money.
So quite happy that the dealer decided to do a little customer service to keep us happy, they have always provided GREAT service.
NOT HAPPY that Honda Aust caused me duress by putting me in a situation that wasnt pleasant.
PULL YOUR BLOODY SOCKS UP HONDA AUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!