Remember, it's your car, you are not at fault, it's your say who repairs your car and how your car gets repaired, so don't be pressured into using one of their cheaper repairers if you don't want to. At any rate, the other driver's insurance should cover your repairs, your insurer shouldn't be out of pocket, they shouldn't care less if your car is repairable or written off or not unless they're too lazy to deal with the other insurance provider or chase the at fault driver if uninsured - was the other driver not insured?
Scotts are a qualified registered repairer, they can't dispute the quote for repairs from them. Was the quote from Scott's using new parts? The insurers probably won't like paying for new parts, they like repairers to use cheaper refurbished parts or parts "appropriate to the age and condition of the vehicle" if they are available since the car is older than 3 years.
Originally Posted by simonchau
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