Quote Originally Posted by satch boogie View Post
I got fed up of my dealership not being able to tell me when he car is going to arrive and wanting to cancel my order. The response was you're under contract, there is no date specified on it, they can't control acts of God, I'm only waiting a few months for a Jazz whilst they can't get cars and people are losing their jobs, that my feedback on their lack of customer service was being taken as insults, that I was apparently being unreasonable in wanting to cancel because in my opinion they have failed to deliver on anything, that their dealership has the highest customer satisfaction of any dealer with a 99% rating (guess I'm the 1%). Essentially told to suck it up and be grateful that Honda are trying to get any cars to their customers because it costs them more to get them from Japan. You can tell it wasn't a great customer experience. Kudos to the dealership manager because he called me back from his vacation to listen to my grievances, he is the only guy there who seems to care about customers and getting any repeat business. Honda Australia seem to give their dealers zero backing.

I mentioned the fact that the locking feature was missing on Vibe S models coming in, but was clearly featured on their website and in the brochure. The deputy manager's response was that there would be a disclaimer at the bottom of the webpage saying it's a foreign model or specifications are subject to change, and if I wasn't mentioned in the spec list specifically that I shouldn't expect it to be there. His colleague then piped up as he was checking the website as I was mentioning it and said "it doesn't say anything on the website". So to me that's false advertising and I told him I expected that feature to be in my Vibe S and he'd better go get some compensation from Honda Australia.

All in all by far the worst car buying or any sort of purchase experience I have ever had, and Honda has lost me and my wife as repeat customers.
i think u are going over the top with that switch not being there. Hondas bases are covered and u will not have a case. U can still lock all the doors with the switch that is next to the door handle. I can understand u are agro over the wait and lack of corespondance from the dealer but just move on, the switch is not there simple.

Some dealers are offering some compensation in the way of small gifts like a Honda coffee mug or boot flap protector or organiser box. Ive give some of those away.