ahh ok sorry if i seemed quick to judge. its unfortunate but its not uncommon that the dealership not to have the parts in stock for cars that arnt in warranty as its not what they sell anymore as for bookings it can be difficult to balance quick mechanical work and servicing and isnt untypical for booking times to exceed 2 weeks depending if there are any service actions or what there workload is like at the time. ive seen a workshop dealing with 3 engine rebuilds 6 gearbox replacements as well as 30-40 cars a day for servicing over 9 hoists.