Hi Everyone,
Just got a quick question into buying parts at a dealership and receiving them. I ordered a front lip (Modulo) for my FD Civic in November 2013 and now it's February 2014 and I still haven't received it!
Rang the dealer god knows how many times and all I get is "it's on back order and it will come next month". It's been the same excuse since December 2013. I'm slightly frustrated at the moment and have spoken to the parts manager to no help as I get the same response every time. In fact, a service advisor advised me it will be here "mid April" a few days ago when I asked. So it's gone from Jan > Feb > April.
I paid in full in order for them to order the part. So a full $700. I ordered it as part of a complete kit, the other two bits have arrived and installed onto my car since December
No joke when I say this, but I'd be able to get ferrari parts quicker than 4 months... I am pretty sure it's not hard to get a lip shipped from the Honda factory in Japan to an Australian dealership! It's not like I am ordering a new engine block from Japan, just a front lip made up of two pods the size of a laptop...
What should I do? am I eligible for any refund or will I have to go to fair trading to get anywhere?
I have the reciepts and all as well for parts and install. Even a photocopied version where they wrote "waiting for front lip" dated 11 December 2013.
Thanks.
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