Your dealer must be an exception but I wonder how much they charge you for the service. I had 40k and 50k service by 2 different dealers and none of them changed the pollen filter. As a matter of fact when I question 1 of the dealers about whether the filter needs to be changed he has that dumb look on his face and ask me for the second time what type of filter it is. I didn't make a big deal out of it because they didn't charge me for it but that indicates to me how much priority they give to these type of thing.