Think 4-5 faults for a new car is pretty bad? try TWENTY-SEVEN

[e240]

I sought the services of two dealers, the one from which I purchased the vehicle (Hornsby Honda), and another one which is the supposed to be one of the best Honda dealers in Sydney (Scott's Honda Artarmon). After hopelessly dealing with a number of lower-ranked incompetent members of Honda service staff, I've worked my way up to one of the 3 district managers currently managing in Sydney (Tony Martin).

Hornsby Honda is a terrible place and the people are terrible too.
I can never get any service including when I was considering a Type S, they completely ignored me and gave me excuses around test driving the car.



Anyway, I would now not buy any of the new Hondas, none of them are worth the money.

I'll stick to my old pretty EG Civic, when Honda's were real Honda's ...

[chylld]

BTW, my friend's Civic Sport doesn't have the rattles that you describe, hasn't lost any trim parts and the driver door closes fine. If you have a lemon, then it is not representative that the made in Thailand Civic is inferior in quality (build quality and quality control). You need high number of failures across a large number of owners before you the model will be considered by HA to have a legitimate problem. Even the very common engine block problems in the SS blocks in the VX gen was not acknowledged by Holden as a legitimate defect.

that is true... no amount of complaining on my part will change the fact that i am only one customer. i never have and never will try to convince people that the problem applies to all honda civics, because it doesn't. the purpose of this thread is to say that my particular car has many faults, i am unhappy about it and honda australia is sitting on its arse about it.

a precedent has been set though - one of my friends just found out about another friend who, after having the same problem 9 times with his honda, managed to get a full replacement. i'll be following up on that lead with keen interest

in reality the only gain i can get is that replacement. whether or not i get the replacement, i'll probably be selling the car off, or possibly even trading it in at the same service centre where they'll be unable to reduce the value of my trade-in because it rattles. (i wouldn't be surprised if they find rattles while doing a valuation on my car!)

[yfin]

Sell the car as you certainly haven't had an experience that lives up to your expectations. But in all honesty I think you have high expectations guaging by what you are saying is a "fault". For example - finding a plastic string under your seat is a fault?

The sounds from the engine bay - what was the actual fault identified by the dealership? When you say you had a metal clanging sound or a high pitched noise in the engine bay - what was the problem identified? Sometimes very normal vehicle operation can cause strange noises for people who are not familiar with them - such as ABS being triggered (you may not even notice this happening) or a stone caught in your brakes. And were these noises something that only happened once and then never happened again?

Thumps from the shock absorbers - how often does that happen? I have never driven a car that hasn't had some noise from the suspension on occassion when going over a rough road or when the car hits a pot hole.

I would like to suggest you get a Euro which is a very well put together car - but I don't think you would be happy with that either guaging by what you say is a "fault".

[chylld]

The sounds from the engine bay - what was the actual fault identified by the dealership? When you say you had a metal clanging sound or a high pitched noise in the engine bay - what was the problem identified? ... And were these noises something that only happened once and then never happened again?

the dealership hasn't identified the noises yet. american dealerships however have identified the metal clanging noise as a faulty right engine mount, and the high pitched noise as a faulty timing belt. the technical service bulletin numbers for these problems are 06-060 and 06-059 respectively. both noises occur on a consistent basis.

Thumps from the shock absorbers - how often does that happen? I have never driven a car that hasn't had some noise from the suspension on occassion when going over a rough road or when the car hits a pot hole.

this happens once in every two or three times i reverse into my garage. to cause the problem, i reverse into my garage very slowly, the rear wheels go in, the front wheels go in, and while my car is on level ground, before the car stops, i hear a "THUMP" from the rear.

I would like to suggest you get a Euro which is a very well put together car - but I don't think you would be happy with that either guaging by what you say is a "fault".

i drove a euro for 3 weeks straight before i took delivery of the civic. it was flawless. my standards are not as high as you may think.

[xenfacta]

i really cant understand all these issues ppl are going on about.. mine has only been the window issue - a known recall item. other than that its been perfect. one centre console squeak that was probably my fault from audio install.....then again, a mates beemer was in heaps in its first year and our monaro had a couple of issues... maybe i was due for the non-lemony car....

[creativepunka]

There are some people that just wont be happy with there car untill the dealer refunds there money or gives them a new car. These are the sorts of people the dealer or DSM will just wipe there hands of because 9 times out of 10 they will never be happy and they are just a time/money waster. BTW il be interested in the price they offer you for your car at the dealer, I dont think you will be to impressed lol

[chylld]

There are some people that just wont be happy with there car untill the dealer refunds there money or gives them a new car. These are the sorts of people the dealer or DSM will just wipe there hands of because 9 times out of 10 they will never be happy and they are just a time/money waster. BTW il be interested in the price they offer you for your car at the dealer, I dont think you will be to impressed lol

i have little doubt that the dealer sees me that way. they're free to wipe their hands clean of me everytime, but the fact remains that it will cost them time and money until they fix all the problems. and until they do, i'll keep spreading the word around to as many forums or media groups as i please; if Honda loses revenue from customers lost as a result of reading my complaints, then that's their fault.

[aaronng]

Actually, your Civic Sport doesn't have a timing belt. It uses a timing chain which would make racketty noises rather than a high pitched whine.

[chylld]

Actually, your Civic Sport doesn't have a timing belt. It uses a timing chain which would make racketty noises rather than a high pitched whine.

my bad... just checked, the TSB refers to the drive belt, not the timing belt.

[creativepunka]

my bad... just checked, the TSB refers to the drive belt, not the timing belt.

Mabey thats why he didnt listen to your quick fixs. lol good pick up

[andyhui01]

my 06 VTi-L has some problems with the driver door not closing but I assumed it was due to the extra use of the Driver's door compared to the rest.

(I Have to push harder to shut the door... but this is wear and tear and I didn't bother to tell Honda)... anyone actually got Honda to fix this?

[chylld]

i tried to get honda to fix this at my first service but they didn't do anything about it.

what you have to do is locate the adjustable rubber stoppers on the door, there should be 1 in the middle and 1 down the bottom. turn these clockwise a quarter of a turn and try your door again... if not then another quarter, etc. worked for me