[CU2] funny noise from the engine when slow accelerate

[eur001]

All cars, even Germen prestige brands have problems and recalls etc

Price range means nothing, though of course you expect better service and reliability when you have forked out more than say a I30 or Kia Rio but lets not forget the price of this car (standard Commodore, Aurion, Liberty etc and plenty other cars in this average new car price range) and you can have this sort of service issue with a $50k or $100k car and an Accord Euro Luxury isnt even in these brackets

Its like everything banks, cars, electronics you hear good and bad about every brand. Go into an Audi forum, HSV/LS1 forums (I own one) and see what I mean.

I can recall plenty of Suby, Mazda and especially Toyota problems over the past 10 as well but a lot less than
Holden and Ford.

Keep Taking your problem up with your Honda dealer and if not satisifed keep going up the food chain at Honda Australia as it sounds like you are... Honda'a are generally are more reliable than most brands (many automobile club and independant test have shown this) but like anything are not 100% perfect, and things go wrong and cars have problems (especailly new models/Series I's) and whilst this is an issue doesn't make the product all of a sudden inferior or not worth purchasing

Good Luck and I hope you get your matter rectified and a good result in the end....

I totally accept the fact that there is no 100% perfect car. What i dont like is the way they treat customer. Few friends in this forum rang up Honda Aust and got very bad service from the other end. I dont mind if they tell me that they dont have answer but is lloking into it now. They put down as my car is the only vehicle with the problem. When i sent an email to report the issue, i have no reply.
Anyway, thanks for your suggestion. Lets hope they can solve the problem asap so that i can enjoy the car.

[The X Man]

I agree but i have had pretty well all my problems with my new car sorted out now, finally.

It took a very strong email to which i emailed to the Service Manager, Dealer Principal and to Honda Customer Care. It wasn't long before i was contacted and the dealership was bending over backwards in every way to ensure all the problems i was experiencing would be resolved. They organised free loan cars at no cost for however long it would take, they kept in contact continously, they apoligised profusily, they would not let me take my car back until the problems were 100% resolved and they even threw in a Honda bear for my young son to which made him very happy (and subsequently me too). It was a complete turnaround and quite honestly shocked me as i have had never experienced so much "customer service" from any dealer like this and beleive me, i have been to many.

All the repairs were either done and/or supervised by the Service Manager and the Dealer Principal was CC'd in dozens of emails between myself and the Service Department. So despite having all sorts of issues with the same dealer, as soon as the Dealer Principal and Honda Australia got involved they really have excelled at providing commendable customer service (thanks Tim) but it took alot of effort and frustration to reach this level. Nothing is too hard for them to fix for me now and they do it fast so i am a happy customer now (and happy customers send refferals).

The key is if your unhappy with the results your getting from the service department ask for the dealer principal's email address and CC both himself and Honda Australia (PM for this email addy) when emailing the Service Manager.

Put everything in writing. It really does work. The Dealer Principal must answer to Honda Australia when complaints are made and judging by my experience Honda do not like complaints and will escalate them fast. The Dealer Principal does not want Honda hounding them about poor customer experiences so it's by far in the best interests for the Dealer Principal to resolve such issues as quickly as possible.

[kimnkk]

I can't hear any sort of pining in our Auto CU2 Lux. None, not when cold, not when accelerating slow, not when accelerating fast, constant speed, or under any sort of condition. Its on RON98 but i don't recall hearing it when it was on the first tank of 95.

[loki78]

I can't hear any sort of pining in our Auto CU2 Lux. None, not when cold, not when accelerating slow, not when accelerating fast, constant speed, or under any sort of condition. Its on RON98 but i don't recall hearing it when it was on the first tank of 95.

Hey Kimnk, how long have you had the car for? and how many kays is it on right now?

Is this something that develops after a short while?

[kimnkk]

Hey Kimnk, how long have you had the car for? and how many kays is it on right now?

Is this something that develops after a short while?

We've had it for 2-3 months now and its only got 600k's on it - my dad is still driving his previous car so this one has just been sitting in the garage unless i'm driving it.

I'm not sure if it'll develop after time but there's no reason to think that it would. I've been listening for the note when i read this thread a few weeks ago but i still can't pick it up no matter what i try.

[eur001]

We've had it for 2-3 months now and its only got 600k's on it - my dad is still driving his previous car so this one has just been sitting in the garage unless i'm driving it.

I'm not sure if it'll develop after time but there's no reason to think that it would. I've been listening for the note when i read this thread a few weeks ago but i still can't pick it up no matter what i try.

Lucky you! What fuel you using now?

[unity]

Eur001 have you written a leeter to Honda yet? Seems The X Man finally got a fair go. I have to back up everything he said about putting your concerns in writting. I did that the other day and the very next day the service manager was on the phone to me and said that there was some technician from Honda Australia willing to see me about my concerns with my car.

[kimnkk]

Lucky you! What fuel you using now?

Its running on Caltex Vortex at the moment, just topped up. I'll see how it goes with regards to the noise, but i couldn't hear any on the other stuff anyway.

[Bobjones]

I have sent a letter to Honda Australia and nothing to date...

X Man you have a PM, I think I will put my concerns in an email I am far from being satisfied with the customer service. If I ran my business like this I would be broke...

[SPQR]

Can several someones with this "common" problem please lodge a formal complaint to the Australian Consumer and Competition Commission. And direct them to this thread in this forum and those for the TSX in USA. (You might have to explain to the ACCC non-car-people numbnuts that the Euro and the TSX are the same car).

This is issue requires the ACCC to lean on Honda Oz to do the right thing and either fix it or offer people their money back. The basis of the complaint could be that the manual states that car should run happily on RON 95 fuel but it appears to actually require RON 98 fuel. Therefore, Honda has misrepresented the product to consumers as consumers have purchased the car in good faith expecting to have to pay a slight premium for petrol but not the premium require to keep feeding it RON 98. (You might have to explain to the ACCC non-car-people numbnuts what the various grades of fuel are as they don't seem to recognise anything other than RON 91).

[Bobjones]

SPQR, I am trying a nicely worded email to the Service Department at my local Honda dealership. To be honest it is not really their fault as I believe it to be a manufacturing problem...though by now someone should have worked out what is causing it and a possible solution given that this is not isolated to one vehicle or not even one country.

The ACCC is the next avenue or alternatively we could be like those Ford and Jeep drivers and go to Today Tonight or ACA to get some action. And at the end of the day that is all that we want is action, to rectify an evident problem with a car that is otherwise quite fine!!

[eur001]

Eur001 have you written a leeter to Honda yet? Seems The X Man finally got a fair go. I have to back up everything he said about putting your concerns in writting. I did that the other day and the very next day the service manager was on the phone to me and said that there was some technician from Honda Australia willing to see me about my concerns with my car.

No, not yet. I have been talking to Honda Aust over the phone. Just brough my car back for inspection last week. The dealer will bring up my problem Honda Aust again. Let see what they going to say in few days time.
Keep sharing your story here. We need to find out what really works.
Thanks!