UPDATE 08/02/13

Halogens passed the pits at the MVR and aircon parts are being arranged by the dealership. Top quality service. Never been treated so well in my life.

CEVA on the other hand...useless. I was told last week that they were going to pick up a new window from a place in Sydney and delivered today. Called them this morning to see if it was arriving and they said they'd call me back. Nothing after 4 hours. I call them back and I get told it hasn't been picked up from Sydney yet! Their excuses/reasons? - The spare parts shop doesn't take AMEX so they had to arrange cash payment, TNT (parent company to CEVA) hasn't been back to the shop to pick up the window because "we're so far away (Darwin) from everything so they don't bother hurrying up the shipping jobs to us".
The window is being picked up today and should be here by next Wednesday latest...I won't hold my breath.

This is beyond a joke. I can't/won't take the risk of driving my new EP3 to the shops or to work because I don't have a rear window. This lazy service is interfering with my life!!!! I'm sure the manager of the Darwin CEVA branch wouldn't be happy with the level of service he's given me if it was him in my shoes...

Has anyone had any issues like this?? Any advice on making a complaint and getting some sort of compensation!??! I feel I should get at least a partial refund for this "service"! Am I being unreasonable???

Sorry for the complaining...Just so frustrating.