NEW 2009 Euro Luxury Auto Pinging

[buddah51au]

I am currently monitoring the fuel consumption to see the effect of the fix. VIDSEURO, is your fuel consumption remains the same??
Finally, hopefully more owners can share their experience here once they done the fix.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am absolutely satisfied with mu fuel consumption figures.
On highway cycle the euro will give back between 850 to 900 kms
on a full tank of 95 or 98 RON.
I suggest use 98 RON if you can afford it, as it will be better for your car in the long term. (better economy ansd small power increase, debatable)
Yesterday the Principal of my dealreship called me to ask about my experience
with picking up the car last week.
I told her honestly but said she should not blame the service guys at the service counter. ( i dont want to get offiside with them)
They have their job to do and thats fine with me.
Ok this lady was very reasonable and understood fully my concerns and advised me she will feed back to Hond Australia that the fix, did not help my euro.
I just also want to raise this point, its very difficult not to be emotional about this whole matter, but be careful that you do not come across as arrogant,
abusive, and intimidating when you speak to your dealership.
Remember its not their fault, and they are in the hands of the big guys
Honda A.
If you give them a hard time it will back fire.
I said to the lady that im willing to take time off work and meet up with the Honda Rep and speak with him directly and try to give some feedback.
Anyhow guys, like all of you pingers im dissapointed but Honda now has to come up with the goods or they will be in deep shyte....

have a read of the link below i found it interesting...

http://www.carsguide.com.au/site/stories/story/47799/P0/#comments[/QUOTE]

Also remember that Honda Australia's hands are tied by Honda Japan, I wouldn't be surprised if the guys at Honda A are just as frustrated with this problem as we are.

As for fuel consumption, I am currently # 879km on this tank of fuel .... no sign yet of low fuel warning light

[evil R34]

This is not the news we were all hoping to hear. I believe you are 1 of the first to have the software update / knock sensor replacement carried out, so it will be interesting to hear your dealers comments on this matter. If this is replicated throughout future upgrades on the CU2's with this problem I believe Honda could possibly be in for a major recall worldwide, something that is very rare for this manufacturer & quite possibly a first. All I can advise to people with this problem is to make sure your dealership is aware of the problem, and get an invoice from them that it has been noted. By doing this you are legally covered against this problem indefinitely, even after manufacturer warranty expires.

That being said it is a major disappointment for those that have this problem, so let's try to dig a little deeper into the problem and try to think what differences there are between the engine in the CL9, CU2, and other K24 variants that don't have this problem. From the little research i have done the bottom end of most k24 series engines is very similar, so I can't see the problem being in that area as they are a strong, robust bottom end. What have they done to the K24Z3 engine in the CU2 that is different - a total redesign of the cylinder head in search of a little more power to try to counteract the weight increase in making the CU2 bigger. The biggest change is combining the exhaust manifold within the cylinder head casting. Is this the way of the future, i guess that is now debatable, although they did the same thing with the R18A in the 8th generation Civic & had no such problems, but that is a low output engine in comparison. I believe the reason behind doing this is to meet new stringent pollution regulations that allow the Calalytic Converter to be mounted directly to the Cylinder Head where the exhaust gas is hottest allowing the cat to do its job more efficiently. I tend to think that it is in this area where the problem lies, but bear in mind it is only a thought.

Most of us tend to think that 148KW from a CU2 is nothing special, but to emphasize how far modern engines have developed, lets compare that with what everyone wanted in my younger days - a Toana SLR 5000 - I guess a lot of u would be shocked to know that in standard trim it had an output of 161KW - a difference of 13kw from an engine twice the size of the CU2.

Getting back to the "Pinging" problem we are having with our CU2 autos, I don't know how much it varies from 1 vehicle to the next, all i can say is that while I do have the problem, it is very intermittent & I can go hundreds of kms between hearing the noise. Is this because i tend to drive with economy in mind & don't give the car a hard time too often? Impossible to answer, but a possibility.

It would be interesting to hear other thoughts on this.


they also hav higher compression ratio im pretty sure. i hav heard one that has had the "fix" and u can get it to "ping" but only does it once then stops

[VIDSEURO]

they also hav higher compression ratio im pretty sure. i hav heard one that has had the "fix" and u can get it to "ping" but only does it once then stops

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Yo evil....
unsure about what you are meaning by higher compression, "thats not news"
and why would the fix get it to ping once then stop...
Dude we are so lucky there isnt a f***in brass band under the bonnet
of the famous CU2.
If there was i'd be givint it back and heading to wollies for a packet of razer blades :eek:

[H.T]

The biggest change is combining the exhaust manifold within the cylinder head casting. Is this the way of the future, i guess that is now debatable, although they did the same thing with the R18A in the 8th generation Civic & had no such problems, but that is a low output engine in comparison. I believe the reason behind doing this is to meet new stringent pollution regulations that allow the Calalytic Converter to be mounted directly to the Cylinder Head where the exhaust gas is hottest allowing the cat to do its job more efficiently. I tend to think that it is in this area where the problem lies, but bear in mind it is only a thought.


I mentioned the above on this forum earlier this year, but from the replies I got, it made me sound like I didn't know what I was talking about....

I have mentioned this to HA and they also thought I didn't know what I was talking about.

I have since spoken with a number of engineers and they have said that without testing it is hard to prove, however it is not far fetched, putting it simply, there is probably too much heat in the head/exhaust/cat and it is transferring over to the combustion area of the head....

[buddah51au]

As concerned as everyone seems to be with this problem i am sure it will be rectified one way or another. Just remember the fix has to come from Honda Japan. Honda Australia's hands are tied until the parent company finds the solution.

[tony1234]

I mentioned the above on this forum earlier this year, but from the replies I got, it made me sound like I didn't know what I was talking about....

I have mentioned this to HA and they also thought I didn't know what I was talking about.

I have since spoken with a number of engineers and they have said that without testing it is hard to prove, however it is not far fetched, putting it simply, there is probably too much heat in the head/exhaust/cat and it is transferring over to the combustion area of the head....
This is quite possible.If so i wonder what the fix will be!!

[VIDSEURO]

This is quite possible.If so i wonder what the fix will be!!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
***** Rec'd today Wednesday*****

Dear Mr XXXXXX, your recent e-mail to Honda Australia has been passed to my attention and response. We are concerned that you are unhappy following the recent work carried out to your vehicle at Capital Honda as our representative was satisfied with your vehicle following the work that was carried out.

Feedback from customers who have received the countermeasure rectification has indicated further improvement after operating their vehicle for some time. This is because the relearn aspect of the engine management system adapts to particular customer driving styles and conditions.

Therefore, we recommend that you allow sufficient time for your vehicle to relearn and following several tank refills of premium fuel
(95RON or higher). This process is important to allow the engine management system of your vehicle to readjust to your individual driving style and conditions.

After following this advice you are still not satisfied with the engine operating noise level, then we would be pleased to arrange for our technical specialist to visit Canberra to reassess your vehicle at a mutually convenient time.
In the meanwhile, we will await your further advice.

Regards
Joe Gelsi
Customer Relations Manager
Honda Australia Pty Ltd
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I think this is a good approach, and i will do as they say... :)

[VIDSEURO]

BUDDAH's comment below

Getting back to the "Pinging" problem we are having with our CU2 autos, I don't know how much it varies from 1 vehicle to the next, all i can say is that while I do have the problem, it is very intermittent & I can go hundreds of kms between hearing the noise. Is this because i tend to drive with economy in mind & don't give the car a hard time too often? Impossible to answer, but a possibility.
It would be interesting to hear other thoughts on this.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Its absolutely correct that economy is determined by driver habits.

Namely hard acceleration, floggin through the gears (thats my expression) will impact on what you get out of the tank.
With my euro i ran in the motor very carefully and even after 4,000 km's the
engine appeared to be tight (my view)
Anyhow the motor has loosened up heaps and as a passionate driver i like to
get the rpm's to 5000 and i havent been passed that.
Im very happy with my economy and look forward to posting some highway
figures next time im out of ACT...

[loki78]

Anyhow the motor has loosened up heaps and as a passionate driver i like to get the rpm's to 5000 and i havent been passed that.


What??..how is it possible that one man can have so much will power!!

I originally thought I didn't have the pinging issue with my Euro but that turned out to be wishful thinking. I've done around 3000+km now and I started noticing it around 2000km. It could have occurred earlier but I just never noticed it. At this point, i would say i have a very mild case of engine pinging because I can only hear it when I have my radio off and even when I can hear it, it's quite soft. As it doesn't get in the way of my driving pleasure, I probably will leave it until I hear more positive results from the fixed offered by HA.

[buddah51au]

BUDDAH's comment below

Getting back to the "Pinging" problem we are having with our CU2 autos, I don't know how much it varies from 1 vehicle to the next, all i can say is that while I do have the problem, it is very intermittent & I can go hundreds of kms between hearing the noise. Is this because i tend to drive with economy in mind & don't give the car a hard time too often? Impossible to answer, but a possibility.
It would be interesting to hear other thoughts on this.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Its absolutely correct that economy is determined by driver habits.

Namely hard acceleration, floggin through the gears (thats my expression) will impact on what you get out of the tank.
With my euro i ran in the motor very carefully and even after 4,000 km's the
engine appeared to be tight (my view)
Anyhow the motor has loosened up heaps and as a passionate driver i like to
get the rpm's to 5000 and i havent been passed that.
Im very happy with my economy and look forward to posting some highway
figures next time im out of ACT...

I still like to have fun from time to time & on several occasions have seen the high side of 7000RPM. On 1 occasion it seen 4,300 in top, those with CU2 auto's can work that 1 out.
So Basically i drive with economy in mind, but on the odd occasion ......

[evil R34]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Yo evil....
unsure about what you are meaning by higher compression, "thats not news"
and why would the fix get it to ping once then stop...
Dude we are so lucky there isnt a f***in brass band under the bonnet
of the famous CU2.
If there was i'd be givint it back and heading to wollies for a packet of razer blades :eek:


well my thinking is with the software patch and new knock sensor (put in as "the fix") allow the "ping" 2 occure but then its retarded by the software/knock sensor so i only hear it once

[buddah51au]

I know on this page we have spoken a little about the economy of our CU2's. After refilling today (20 days between refills) I am wondering how far it would be possible to travel on 1 tank of fuel given the right conditions. I have just refilled after 920km on 1 tank, with the computer telling me 103km till empty. filling completely until fuel was visible in the filler neck took 62.87 Lts, which works out to be 6.83L/100km, unbelievable but accurate.

This also brings up the question of what is the true capacity of the fuel tank, supposedly it is 65 Lts, but i now suspect the filler neck holds an additional 5 or 6 liters given those figures. I am also certain that given the right road conditions traveling 1000 km on a single tank is not beyond belief, depending of course on the accuracy of the trip computer function of distance till empty. I will certainly put this to the test if I ever make the trip to Sydney again.

[VIDSEURO]

This also brings up the question of what is the true capacity of the fuel tank, supposedly it is 65 Lts, but i now suspect the filler neck holds an additional 5 or 6 liters given those figures. I am also certain that given the right road conditions traveling 1000 km on a single tank is not beyond belief, depending of course on the accuracy of the trip computer function of distance till empty. I will certainly put this to the test if I ever make the trip to Sydney again.[/QUOTE]


Hi Buddah

Mate i would be very interested in any figures you may have for highway cycle.
With the manul once you stick in 6th the euro just glides.
Of course Honda are renowned for producing good economy cars...:thumbsup:

[denot]

Hi Buddah

Mate i would be very interested in any figures you may have for highway cycle.
With the manul once you stick in 6th the euro just glides.
Of course Honda are renowned for producing good economy cars...:thumbsup:

Buddah + MAnual Euro = The end of Hybrid & Diesel Cars...:angel:

[buddah51au]

Buddah + MAnual Euro = The end of Hybrid & Diesel Cars...:angel:

As much as i would prefer a manual Denot, I have no feeling in my left leg at all, so using a clutch becomes somewhat awkward.

As for the end of diesels, well i wouldn't mind 1 for a week.....how low could i get that......lol

[primetimex]

While on the subject of fuel economy and capacity of CU2 - does anyone here notice that the car is a lot more sluggish and heavy on a full tank of fuel? Once the fuel runs down and especially towards half full and less, the car becomes more "livelier" to drive and does not feel so heavy?

As for the pinging problem, I only hear it every now and then and most of the time I don't hear it when I have the stereo on.

[buddah51au]

While on the subject of fuel economy and capacity of CU2 - does anyone here notice that the car is a lot more sluggish and heavy on a full tank of fuel? Once the fuel runs down and especially towards half full and less, the car becomes more "livelier" to drive and does not feel so heavy?

As for the pinging problem, I only hear it every now and then and most of the time I don't hear it when I have the stereo on.

I notice no difference in the performance of my CU2 cold or hot, that being said, i Never exceed 3,000RPM within the first 10km of a cold start as that is the absolute worst thing you can do to an engine.

Obviously a car will perform fractionally better with less weight on board, be it people, luggage or weight of fuel on board. But with fuel alone there should only be a very slight difference between a full and near empty tank - consider that 1 ltr of petrol weighs .83kg, so a full tank (65 lts) = 54kg. not enough to make a huge difference at all.

[SteveH]

I am taking my 6 speed manual CU2 Euro from Melbourne to the border early next week. It will be mostly on the Hume so I will post up what sort of figures I get. I doubt that I will ever be able to touch the figures Buddah gets unless I get out and push.

[unity]

Why not? I was able to get the following in my CL9. I posted this in another thread.

http://i635.photobucket.com/albums/uu71/unity_aus/album2/P080609_114302.jpg

[BatRambo]

Why not? I was able to get the following in my CL9. I posted this in another thread.

http://i635.photobucket.com/albums/uu71/unity_aus/album2/P080609_114302.jpg

LOL, for 106.3 km everyone can get 5.4l AVG

[unity]

LOL, for 106.3 km everyone can get 5.4l AVG

Well that was on Melbourne freeways and that was the extent of my joryney. If I did the same journey 10 times as a continuous round trip the total trip would equate to 1060 kms. Would I expect the 5.4L/100kms to change that much? As far as I know the CL9 is not even rated at 5.4 for highway driving.
It just goes to show anything is possible.

STEVEH lives in Scoresby and probably only a few minutes away from Eastlink. Basically once on Eastlink he will be able to take freeways all the way to The Hume freeway, and with his journey comprising mostly of freeway driving there is no reason why he can't get figures similar to Buddah51 (just under 7L/100km). Also his car is manual too.

Next time you do a 100+ km trip on one of your freeways in Sydney then post your results.

[buddah51au]

5.4 for extended highway driving is not unrealistic for me, my only question would be is the CL9 trip Computer out by a similar margin to the CU2? If that is the case add approx 0.3 - 0.4 to the figure displayed. I have seen an indicated 6.1 over a short trip of 80km 0n flat highway running & it was still dropping when I got home.

The drive I intend to do 1 day, for those of you that know the road, 1s the Leighardt Hwy - Newell Hwy to Moree, then via Gunnedah to Willow Tree (that is the junction with the New England hwy). that is a journey of approx 1200km, on roads that are generally as flat as a billiard table with long distances between towns. It was using this route that i achieved 5.8 (actual) out of my FD1. Present indications point to the CU2 using 0.5 l/100 more than the FD1, so i can see a figure of around 6.3 from the CU2. If that were the case, the trip computer would be reading around 5.8.

But until i do the trip it is pure speculation, but quite feasible.

In reality, the economy from any 1 given trip only shows the potential of what the car is capable of, that's why i spend a couple of minutes after each fill up & update my spreadsheet. Therefore I always have a true & accurate log of all fuel used, and more importantly a true overall average fuel consumption over the life of the car.

[unity]

5.4 for extended highway driving is not unrealistic for me, my only question would be is the CL9 trip Computer out by a similar margin to the CU2? If that is the case add approx 0.3 - 0.4 to the figure displayed. I have seen an indicated 6.1 over a short trip of 80km 0n flat highway running & it was still dropping when I got home.

The drive I intend to do 1 day, for those of you that know the road, 1s the Leighardt Hwy - Newell Hwy to Moree, then via Gunnedah to Willow Tree (that is the junction with the New England hwy). that is a journey of approx 1200km, on roads that are generally as flat as a billiard table with long distances between towns. It was using this route that i achieved 5.8 (actual) out of my FD1. Present indications point to the CU2 using 0.5 l/100 more than the FD1, so i can see a figure of around 6.3 from the CU2. If that were the case, the trip computer would be reading around 5.8.

But until i do the trip it is pure speculation, but quite feasable.


I have no doubt that there is some degree of error with the trip computer on any car. I rarely ever make a trip on the freeway so I thought it would be interesting to see what sort of economy I got. Anyway this basically highlights that you can get excellent economy even in an automatic.

[primetimex]

I notice no difference in the performance of my CU2 cold or hot, that being said, i Never exceed 3,000RPM within the first 10km of a cold start as that is the absolute worst thing you can do to an engine.


Thanks for the feedback buddah, I'll continue monitoring and see how it goes with this CU2 sluggishness.

Also noted is don't exceed 3000RPM while cold (which I never do anyway), it is a good point.

[buddah51au]

Thanks for the feedback buddah, I'll continue monitoring and see how it goes with this CU2 sluggishness.

Also noted is don't exceed 3000RPM while cold (which I never do anyway), it is a good point.

ty for the feedback

[buddah51au]

I had an interesting discussion with my local Honda dealer this morning who indicated to me that he has had no news or technical bulletin regarding a fix for the post detonation "pinging" sound.

I also went on to mention my theory that the possibility of incorporating the exhaust manifold within the cyl head, along with raising the compression ratio, which in turn increases heat within the cyl head could have something to do with the problem. It was quite a lengthy discussion & quite technical & I sent him a pic of the rear of the cyl head to help outline my theory. Here is the reply email I received after he spoke of my views with ??????.

"Thanks John.
Checking over the parts catalogue, I can see the shape on the rear side of the head, which is true to your photo.
Per say your theorem is right, I think it may take a while for a fix, as re-developing a cylinder head would take time!
But yes, higher compression, higher temps, and the great Australian level of fuels, it all makes sense.
Think I’ll leave that to the boys at Honda Factory though
Cheers."

[Joystick]

I had an interesting discussion with my local Honda dealer this morning who indicated to me that he has had no news or technical bulletin regarding a fix for the post detonation "pinging" sound.

I also went on to mention my theory that the possibility of incorporating the exhaust manifold within the cyl head, along with raising the compression ratio, which in turn increases heat within the cyl head could have something to do with the problem. It was quite a lengthy discussion & quite technical & I sent him a pic of the rear of the cyl head to help outline my theory. Here is the reply email I received after he spoke of my views with ??????.

"Thanks John.
Checking over the parts catalogue, I can see the shape on the rear side of the head, which is true to your photo.
Per say your theorem is right, I think it may take a while for a fix, as re-developing a cylinder head would take time!
But yes, higher compression, higher temps, and the great Australian level of fuels, it all makes sense.
Think I’ll leave that to the boys at Honda Factory though
Cheers."

Nice going Buddah! :thumbsup:

I also contacted my local Honda dealer today and was advised no fix is available at this stage, he mention that Honda had applied the fix to a car in Canberra (Vidseuro I assume). :)

Keep up the feedback lads!

[VIDSEURO]

Nice going Buddah! :thumbsup:
I also contacted my local Honda dealer today and was advised no fix is available at this stage, he mention that Honda had applied the fix to a car in Canberra (Vidseuro I assume). :)
Keep up the feedback lads!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
Gday Guys
Maybe my car was just a guinea pig for Honda.
If the (fix) computer correction was rolled out to all affected euros
and it didnt achieve the desired result it would be a warm pile of
corporate crap for Honda, these guys are being strategic about the whole thing...
I said to them i would report back in 1 month as my euro
computer has to learn to stop pinging...
You have to be aware this is being handled with caution, as it stands
HA has numerous customers upset, angry, confused...
Anyhow im gonna say give em a fair go and lets see what happens from here on.
I must say im hearing less of the ping now, but its the higher rev range when you start to push the car through the gears thts what im interested in.

I wish all my fellow pingers all the best, as a side point i think the euro
has the nicest rear end of most mid sized sedans
:cool:

[buddah51au]

They were my thoughts as well Vid. Don't forget HA are probably pissed off as well as they have no control over this problem until the parent company finds a solution. HA or for that matter the distributors of any imported car are basically only importers who handle a product for a parent company. Unfortunately they cop the flak when problems arise & believe me I have seen some classic probs over the years from several importers.

[eur001]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
Gday Guys
Maybe my car was just a guinea pig for Honda.
If the (fix) computer correction was rolled out to all affected euros
and it didnt achieve the desired result it would be a warm pile of
corporate crap for Honda, these guys are being strategic about the whole thing...
I said to them i would report back in 1 month as my euro
computer has to learn to stop pinging...
You have to be aware this is being handled with caution, as it stands
HA has numerous customers upset, angry, confused...
Anyhow im gonna say give em a fair go and lets see what happens from here on.
I must say im hearing less of the ping now, but its the higher rev range when you start to push the car through the gears thts what im interested in.

I wish all my fellow pingers all the best, as a side point i think the euro
has the nicest rear end of most mid sized sedans
:cool:

I am in the situation exactly like you.
I am going to run the car for while and observe how things turn up.
It (the fix) definately cut down 90% or more of the pinging, which allow me to enjoy the car more! :cool:

[shakkas]

jbowly i was reading wheels mag when i was getting my car washed. did u write a letter in to the editor?

[Bilt]

Good day guys. Like you I'm a proud owner of a pinger. had the fix applied recently but I would have to say that the car still pings althougn I'm running on 98 Octane.

I have been told by Honda to give it some time so that the computer can adjust however, was curious to learn if whether or not you guys have seen any improvement in your vehichles with regrads to the pinging and or if it actually dissappears at all.

Let su know as mine seems to ping it's head off on an evening but not so much in the mornings believe it or not.

Also, have you guys come across a knocking noise when the car is in gear and rolling ?

[unity]

I have been told by Honda to give it some time so that the computer can adjust however, was curious to learn if whether or not you guys have seen any improvement in your vehichles with regrads to the pinging and or if it actually dissappears at all.


I don't understand why it needs time to adjust. I thought the idea of a patch was to prevent the problem full stop. A proper fix should work immediately. They should be able to clear the ECU load the fix then presto no more ping.

[buddah51au]

I don't understand either as I am hearing from my dealer (who I have known personally for several years) that the fix has not yet been released.

[VIDSEURO]

I don't understand either as I am hearing from my dealer (who I have known personally for several years) that the fix has not yet been released.

Hi Buddah

Personally my view is this just a break down in communication between
dealeships and the big HA.
On the point of the ping, on my car it will ping if the motor is cold but i do catch it pinging ever slightly on other occasions when i increase the revs.
Anyhow i giving HA 1 month then i will write them and the dealership my personal views.
Of course i am optimistic but with this one only (no pinging) will be the
the only outcome that customers want.
Othewise Honda is left with a euro that is defective and that can be pile of warm poo for them....:p

[buddah51au]

Hi Buddah

Personally my view is this just a break down in communication between
dealeships and the big HA.
On the point of the ping, on my car it will ping if the motor is cold but i do catch it pinging ever slightly on other occasions when i increase the revs.
Anyhow i giving HA 1 month then i will write them and the dealership my personal views.
Of course i am optimistic but with this one only (no pinging) will be the
the only outcome that customers want.
Othewise Honda is left with a euro that is defective and that can be pile of warm poo for them....:p

Vid, I know for a fact that if there was a technical bulletin released regarding a fix I would know about it, but at this point in time know such bulletin exists. There is a possibility that HA have been asked to apply a possible fix to a few vehicles treating then as tests to get some feedback. IF THIS IS THE CASE it is obviously not working, so it is therefore back to Honda Japan to lift there game.

I still don't believe it to be a serious problem, but it is annoying for us owners. I am beginning to think that sooner or later there will be a major recall on this problem & the longer it takes to find a solution the more $$$$ it will cost Honda Japan.

[The X Man]

Imagine the cost to Honda Japan if a different designed head was required. Eeek.

[SPQR]

Imagine the cost to Honda Japan if a different designed head was required. Eeek.

Did Honda owners ask to be guinea pigs for testing of new head designs? Does the contract of sale state that you shall be involved in a testing program that they should have sorted before offering the car for sale? So what if the recall costs Honda money? They have as much loyalty to you as a customer as a tiger has to its prey.

[buddah51au]

Imagine the cost to Honda Japan if a different designed head was required. Eeek.

It's funny you mention that as it is the subject I was discussing with my dealer last week. If you scroll back you will see the email i received in reply. But if that is what is required in the end I am sure Honda Japan will step up to the plate.

[Tarsnakes]

I was told yesterday at my dealer that no fix has been released yet.

[djg]

I had my car in the dealership for an unrelated matter (scratch / dint repair) last Thursday & I was advsied that a fix was being done on a number of vehicles there. This was John Blair Honda in Vic.

I did not ask why some vehicles were chosen for the fix amongst all the vehicles that are logged with the problem.

[Tarsnakes]

Had a call from my dealer today saying that there will be a software fix and new knock sensor late August/early September.

I won't hold my breath!

[buddah51au]

Had a call from my dealer today saying that there will be a software fix and new knock sensor late August/early September.

I won't hold my breath!

This problem is not making sense to me, you say the fix will be late August / September, my dealer says there is no news as yet on a fix, but others are saying they have had it done & it is not 100% effective.

Like you I am not holding my breath, there are too many conflicting reports floating around. Mind you I am not that concerned about it as the car is perfect in every other way. I knew of the reports quoted on this forum before I brought my CU2 and even knowing what I know now would not have changed my mind about buying it.

[evil R34]

This problem is not making sense to me, you say the fix will be late August / September, my dealer says there is no news as yet on a fix, but others are saying they have had it done & it is not 100% effective.

Like you I am not holding my breath, there are too many conflicting reports floating around. Mind you I am not that concerned about it as the car is perfect in every other way. I knew of the reports quoted on this forum before I brought my CU2 and even knowing what I know now would not have changed my mind about buying it.

i cant speak for any1 outside ACT but both honda dealerships in canberra hav performed "the fix" on a couple of cars i can say cos i work at one of them and hav done it

[eur001]

i cant speak for any1 outside ACT but both honda dealerships in canberra hav performed "the fix" on a couple of cars i can say cos i work at one of them and hav done it

Hi there,

How was the result of the fix? I had my done month ago. I must said that it reduced the pinging significantly. However, from time to time, i still can hear "mild" pinging.
Just wondering whether you can provide some feedback on those car that you fixed.
Thanks!

[buddah51au]

I think we are all very interested in the outcome of this. My Dealer says they still have not received any information about it - surely there would be a Technical Bulletin.

[evil R34]

Hi there,

How was the result of the fix? I had my done month ago. I must said that it reduced the pinging significantly. However, from time to time, i still can hear "mild" pinging.
Just wondering whether you can provide some feedback on those car that you fixed.
Thanks!

the cars i hav had anything to to with hav stopped 99% of pinging can still be heard occasionally but only once then it goes away no customers hav come back yet to tell us if they still hear it

[evil R34]

I think we are all very interested in the outcome of this. My Dealer says they still have not received any information about it - surely there would be a Technical Bulletin.

will try and scan the bulletin onto computer and post it up next week:thumbsup:

[mcabut]

That would be GREAT if you could post the service bulletin for the pinging issue. It might help me with my local dealer here in the states.

[PNR888]

Had a call from my dealer today saying that there will be a software fix and new knock sensor late August/early September.

I won't hold my breath!
Hi, Does anyone know if the "fix" is only for 08 built? or even some 09 built cars need this "fix" as well?

Just wondering if Honda production line started to fit this new (or revised) software and knock sensor? if so, from what month in 2009?
Apart from reducing/eliminating pinging, technically, will there be any other effect? (accelaration etc) Thanks

Oh, this might be covered before, any manual CU2 suffers from pinging? or its Auto only issue?

[SteveH]

My manual pings, so it is not isolated to the autos

[nickxau]

Oh, this might be covered before, any manual CU2 suffers from pinging? or its Auto only issue?

Sure has. Check out this thread for more info: http://www.ozhonda.com/forum/showthread.php?t=107974

[shakkas]

well people, I dont have to worry about pinging anymore




I have bought myself a new car and fingers crossed there are no problems. Please please please no problems

[VIDSEURO]

Dude what type of car did you get .....

Im seri arseley curious of your purchase ...:angel:

[shakkas]

dont be angry at me. i still love honda

got a new wrx.... hatch of course. Sedan was hit by a fugly stick

[VIDSEURO]

Hey Shakkas

Congratulations mate..
I have previously thought about the WRX hatch but settled on the Honda.
Well enjoy the car and keep that turbo revving coz thats what its designed to do...
I must admit the interior of the WRX could have had some better styling
but thats how they churn them out.
All the best and safe driving..
Maybe post a few pics when you get it..:D

[shakkas]

yea i must say euro interior shits all over wrx. But now i can finally put in one of those gps/dvd/bluetooth units in without wasting a screen or anything like that.

now have to wait 3 months for delivery. sighs :(
def will post some pics.

[buddah51au]

Congrats on the purchase, they are a tried & proven small sports sedan. Just keep an eye open for hidden cameras. I must say they are in a completely different class to what one would would consider as opposition to the Euro. Enjoy it when it comes & stay safe.

[shakkas]

Yea it is in a different league. The insurance was an eye opener but I had prepared myself.

I loved the Euro but the pinging drove me insane, plus i had few incidents in it (none my fault) in less than a year.

[Joystick]

dont be angry at me. i still love honda

got a new wrx.... hatch of course. Sedan was hit by a fugly stick

Congrats on the purchase. I'm considering selling my Euro as well. :(

[denot]

Just realised that we could make some money from selling our euro... Have u seen how much they sold 2008 std auto now? $32k with 12k kms on it!!! thats how much I paid when I bought mine!!!!

[shakkas]

yea the trade in i got i nearly dropped my jaw to the ground, wasn't expecting so much. I think cause Honda have increased their prices and they got factored in. PM if u want to see how much i got for it.

Im glad they didnt take it for the test drive so they couldnt hear the pinging :)

[shakkas]

Congrats on the purchase. I'm considering selling my Euro as well. :(

yea minus all the problems and I would still keep it. Thought to myself try and get the best price for it now while it is still relatively new.

you thought of what to get? get wrx with me :D

[mikhaelnen]

Heard from the dealer that 2010 model / 2009 build will not have the pinging problem. They have delivered at least 13 in July, none have any problem. Also, they mentioned that a campaign is being carried out to fix the pinging problem for existing CU2 owner. (Is a one by one phone call by dealer)
Will wait and see... update you guys when I get my 2010 model in few weeks time.

[ozscott]

Forgiv me because I may have missed something, but if I order a new Euro right now isnt the model that I get an MY09 being model year 2009? How do you order a new one and get it in say 4 weeks and its a 2010 model? Interested because I am about to sign up.

Cheers

[evil R34]

hope u can read it

[Joystick]

yea minus all the problems and I would still keep it. Thought to myself try and get the best price for it now while it is still relatively new.

you thought of what to get? get wrx with me :D

I wanted a WRX but my wife can't drive a manual :( and it's a little small for our needs.

I'm now thinking about a Liberty GT, Holden SS V or a Mazda 6 Lux (second hand). Love the new Audi A4 but out of my price bracket.

[denot]

I wanted a WRX but my wife can't drive a manual :( and it's a little small for our needs.

I'm now thinking about a Liberty GT, Holden SS V or a Mazda 6 Lux (second hand). Love the new Audi A4 but out of my price bracket.

I thought the Lancer Ralliart is the auto answer for WRX :p

[buddah51au]

Sorry to say, I wouldn't part with my CU2 for anything...... pinging or not. it is the perfect size, very economical, fit & finish is world class. Actually I think it is perfect except for 1 small problem which hopefully will be resolved soon.

[shakkas]

im embrassed to say that i dont know how to drive manual, but im taking some lessons asap lol

the ralliart wasnt that great, the evo x on the other hand.... hot hot HOT

[denot]

im embrassed to say that i dont know how to drive manual, but im taking some lessons asap lol

the ralliart wasnt that great, the evo x on the other hand.... hot hot HOT

hey shakkas, have you test drive the ralliart?

[buddah51au]

I have just received a call from my dealer, the car is booked in for a software update next Monday. I will let you know the result after several days to see if it has rectified the problem.

Please note this has been achieved without contacting Honda Australia, without a technician inspecting or test driving the car. Instead it has resulted from verbal discussions only.

[denot]

I have just received a call from my dealer, the car is booked in for a software update next Monday. I will let you know the result after several days to see if it has rectified the problem.

Please note this has been achieved without contacting Honda Australia, without a technician inspecting or test driving the car. Instead it has resulted from verbal discussions only.

Let us know how it goes mate... I will book a service with Honda as well soon, but if this software update hasnt fix the problem, I will just go to Top One...

Cheers

[ozscott]

The dealers have a register. They will do a fuel check and check the clamps on the fuel lines and drive it and if it pings they will stick you on a register to have it fixed with an ECU flash and new more responsive knock sensor...hot off the press...

Cheers

[buddah51au]

Let us know how it goes mate... I will book a service with Honda as well soon, but if this software update hasnt fix the problem, I will just go to Top One...

Cheers

Will do mate, just give me a week or so & i will know if it does the job.

Ozscott, I am on good terms with my Dealer, being a licensed mechanic they take my word on problems (a big advantage I have over most on this forum). I know they wont be test driving the car before the update is completed (no one drives my car except me) as they have asked me to take the service manager for a drive after it is completed. I have just the road to test it on as well.

[ozscott]

Good stuff Buddah - it is very good to see that they are fixing the (fairly isolated really) problems. They did some with new knock sensors recently and were happy with the results and the cars are being done one a first in first served basis normally. I just bought a new auto today so im stoked that they are acting like what Honda has always been renowned for...quality.

Cheers

[buddah51au]

To be honest, the knock sensor part has me stumped. When i inquired about the knock sensor they knew nothing about it, according to their bulletin which I read it is strictly a software update. Be assured I will be in the workshop with eyes wide open while the update is being done.

[ozscott]

They did some vehicles with just a software update - some successful some not so...so now its both software and knock sensors...knock sensors are due very soon - dealers dont have them yet.

Cheers

[buddah51au]

They did some vehicles with just a software update - some successful some not so...so now its both software and knock sensors...knock sensors are due very soon - dealers dont have them yet.

Cheers


Thanks for the information

[evil R34]

They did some vehicles with just a software update - some successful some not so...so now its both software and knock sensors...knock sensors are due very soon - dealers dont have them yet.

Cheers


some dealers do have them actually

[ozscott]

The mate of mine who is a service manager in QLD gave me that info - big and long term dealer so in south east Qld at least they dont; I dont doubt other states might have them.

Cheers

[shakkas]

hey shakkas, have you test drive the ralliart?

I didnt. The interior just bugged me and the reviews have all leaned towards the wrx.

End of next week is when the new baby comes :D

[Joystick]

Well.

Got a changed over price but couldn't go through with it...looking at what's available in the market just made me relise how good the Euro really is. :)

Hurry up Honda and fix the ping!!!

[buddah51au]

I totally agree with you Joystick, in my opinion there is nothing that comes close to matching the euro if your looking for a medium size 4 cylinder sedan. In that statement I include the Audi A4, BMW 3 series 4 cyl & other medium sized European sedans. You could consider the IS 25o lexus, but it is a smaller car with a premium price. That's just a personal opinion.

[ozscott]

I couldnt agree more with Buddah...I have driven 2 of those he mentions of the european and as an overall package irrespective of price they dont compare. I think as a standout the interior and comfort of the Honda just kills everyone.

Cheers

[OranparkAddict]

Well hello again everybody,

My parents Euro is now 12 month old and with 29000kms on it. Ok the problem is the pining(mainly) and it has really gone downhill in the last month. You can hear it all through out the rev range and especially when it's cold. So my dad has spoken to Honda Aus on several occasions and 'the knock sensors will be in the country soon'. Dealer is even worse. Pinging is to the extent where we would try and sell the car, but hang on you cant sell it privately and dealer doesnt want it unless your buying another one(which we are not). A pickle? Yes certainly. Other problems include the parcel shelf rattling, cup holder cover rattling when open and handbreak.

Still no documentation from Honda about the issue. I think they are waiting for warranty to run out on all cars. It's time we went to the department of fair trading. How are all the other pining euros on here and what have you heard. They obviously do not have a solution.

Should you get 'post ignition combustion noise' in a car that's >$45000??

[ozscott]

I doubt that they are waiting for the warranty to expire. If it was there within the warranty period expiry would hardly help them. Anyway a bloke I trust in a service centre has kept me up to date with progress and they are close to fixing cars but its take a lot of development and testing and hence the delay.

Cheers

[OranparkAddict]

Hey jbowly,
saw your letter in wheels, how's your case going?

[buddah51au]

Any complaint made within the warranty period is valid until rectified, regardless of whether warranty has expired or not. I have seen an issue on a German car with a known problem where repairs were carried out after 6 years.

I had the software update done on my car this morning, so I will let you know after several days if it has made any difference. I was also notified that I would be receiving an updated knock sensor as soon as 1 becomes available.

[TODA AU]

Well... Any updates?
My car is shitting me with the pinging...

[shakkas]

2 more days and the pinging is gone. my euro has really deteriorated with the pinging, its more louder and more consistent now

[MKI4EVA]

can't belive this is still going on............just as well our buy didn't go through for now.

hope it's fixed soonies.

[ozscott]

I have just bought one - ordered a newie...confident I am that 1. its a very small no' of vehicles and 2. Honda will fix those that are problematic...this isnt Ford/Holden.

Cheers

[aaronng]

Well... Any updates?
My car is shitting me with the pinging...

Damn, did your car start pinging as well now?

[buddah51au]

Well... Any updates?
My car is shitting me with the pinging...

As the day turned out I did a lot of driving so I can give an update, although I would prefer more time before I make a firm decision on the outcome.

After the Software update I did a little over 70km of local driving, including a few trips up a steep hill where it would always ping.

Due to an unforeseen incident last night I was called away, so filled up with fuel & went for a drive to Hervey Bay area, a round trip of 460km of which approximately 200km is what I would call hilly roads with some long second & 3rd gear climbs. The whole trip was with cruise control set at about 103kph except for a few towns i went through, so it wasn't what I would call an economy drive. Trip Computer for that 460km is reading 6.1L/100km, so the software update has no effect at all on economy.

Overall, I have done about 530km today & I have not heard the pinging noise once. Hopefully it stays that way, but i will reserve my final judgment for a few weeks.

[Monza121]

Just confirmed today that my car has the pinging problem. Asked the dealership about any fixes and they told me that they will report it to Honda and wait and see. Not happy at all does anyone have advise on the matter?

Thanks Monza121

[ozscott]

I think mate the advice is as per the above thread...

Cheers

[OranparkAddict]

Advice?

Short shift so that you cant hear the pinging as bad.:p

Just out of curiosity (mums car is auto) are the manuals 'pinging' and how bad.

[nickxau]

Just out of curiosity (mums car is auto) are the manuals 'pinging' and how bad.

Check out this thread for more info: http://www.ozhonda.com/forum/showthread.php?t=107974

[e2xodus]

Hi buddah51au
How and where did you get the software update ?

Cheers

[buddah51au]

Hi buddah51au
How and where did you get the software update ?

Cheers

Software update was done at Gladstone Motor World, no sign of the pinging problem after 1200km since the update. They will also be changing the Knock Sensor when available.

[unity]

Software update was done at Gladstone Motor World, no sign of the pinging problem after 1200km since the update. They will also be changing the Knock Sensor when available.

Are you able to explain in simple terms exactly how and what the software update is doing to help resolve this problem?

[HunterZero]

I think it might be something to do with ECU program tweaks to the fuel trims and ignition timings under certain engine conditions that caused the sound.

Updated knock sensor will likely improve the ability of the engine management to determine when those conditions occur and avoid it.

- HZ

[buddah51au]

Are you able to explain in simple terms exactly how and what the software update is doing to help resolve this problem?

it is hard to answer from where I was standing, they just plugged their diagnostic machine into the harness and I guess reset a few parameters, took about 30 minutes total.

[goffoire]

No post since August 13 is this correct or has the site been stopped????

[denot]

No post since August 13 is this correct or has the site been stopped????

does a thread has to has post every day? every hour? every minute? :confused:

[ozscott]

Take the number of Euros sold and then work out how many have pinging type sound issues...small percentage and most have probably posted on this site so we cant expect too many more posts!

Cheers

[SPQR]

51 pages so far.

[buddah51au]

I believe now that the fix is being released, albeit slowly at first, that this problem will be history is several months if it is as successful on all cars as it has been on mine. While i do agree it has taken longer to solve than most of us would like, these things do take time to solve properly. The great news is that it has no effect on the drive ability, performance or economy of the car.

Yes, there has been 51 pages on this subject, but if we look into it further those 51 pages have been made up with postings from 94 Ozhonda members & if we break it down even further, postings directly relating to the pinging issue would max out at approximately 60% in total. The remainder are on slightly different subjects or members just asking questions. I would also suggest that a percentage of those 94 contributors don't own a cu2 (moderators excepted) & are trying to compare their CL9 to the CU2. That is like comparing apples with bananas. So in reality it makes no difference if there are 5 pages or 5,000 pages on a given subject, it is what is in the content of those pages that is relevant.

I have now done about 2000km since the software update & couldn't be happier with the result. What difference the knock Sensor will make when it becomes available is yet to be seen. In saying that, i do think i heard an ever so slight ping for about 2 seconds the other day, (it was on a steep 2nd gear climb with A/C on) but it was so brief & minor I can't be absolutely certain about it.

[dannyboy_888]

um...i dunt think u should worry about the pinging noise all new euros have it...atleast most.
My euro is now 20000K and the pinging stopped. It usually stops at around 15000K.

[shakkas]

um...i dunt think u should worry about the pinging noise all new euros have it...atleast most.
My euro is now 20000K and the pinging stopped. It usually stops at around 15000K.

ummm i dont think so. my pinging got progressly worse from 10 000kms onwards. i was at 22000 and it was unbearable. the rattle was clear even when my stero was on

[SPQR]

The service manager at my local dealer said that all CU2's ping but most owners don't notice and that they will only fix the cars whose owners complain about the pinging. So, if you buy a second hand CU2, make sure you check that it's been de-pinged as it would be likely that it won't have been.

[Sludge]

I just phoned my dealer to book in for 12 mth service and asked to have the fix done at the same time.

They told me the car needed to be tested first and then booked with Honda Australia. So don't expect it to happen as a matter of course during servicing.

[buddah51au]

I just phoned my dealer to book in for 12 mth service and asked to have the fix done at the same time.

They told me the car needed to be tested first and then booked with Honda Australia. So don't expect it to happen as a matter of course during servicing.

That is a totally different experience to what I had Sludge. I don't know weather it comes down to the dealership, or the people working there.

In my case the vehicle was never checked, test driven or to my knowledge reported to Honda, they just took me at my word without any questions except asking what fuel I used. (I must add that my car only ever went back for the first service, i have done the rest). I was told that as soon as the upgrade was ready they would ring me & arrange a time for the upgrade to be carried out.
As it turned out, that is exactly what happened, I received a phone call on a Friday asking me to have my car there first thing the following Monday for the Software upgrade, which is what happened. As for the replacement knock sensor I have to wait for 1 to become available, but I am not worried as the software update has cured the problem (2000km traveled with no further sign of the problem).

On a side note they said they will be doing the software update on every CU2 auto that comes in for service, weather a complaint has been made or not. My understanding is the knock sensor will only be fitted to cars where a complaint has been made. At least that is the case with my dealership.

[SteveH]

That is a totally different experience to what I had Sludge. I don't know weather it comes down to the dealership, or the people working there.

In my case the vehicle was never checked, test driven or to my knowledge reported to Honda, they just took me at my word without any questions except asking what fuel I used. (I must add that my car only ever went back for the first service, i have done the rest). I was told that as soon as the upgrade was ready they would ring me & arrange a time for the upgrade to be carried out.
As it turned out, that is exactly what happened, I received a phone call on a Friday asking me to have my car there first thing the following Monday for the Software upgrade, which is what happened. As for the replacement knock sensor I have to wait for 1 to become available, but I am not worried as the software update has cured the problem (2000km traveled with no further sign of the problem).

On a side note they said they will be doing the software update on every CU2 auto that comes in for service, weather a complaint has been made or not. My understanding is the knock sensor will only be fitted to cars where a complaint has been made. At least that is the case with my dealership.

Buddah, does this mean they don't think there is a problem with the manual's? I have a manual and it still pings.

[buddah51au]

Buddah, does this mean they don't think there is a problem with the manual's? I have a manual and it still pings.

I have no answer on that Steve so can't give you honest advice. I can only suggest you take it up with your dealer, however it appears different dealers are taking varying approaches to the problem. Each Dealer would have the same TSB, so they should therefore be doing the same update for each & every customer.

My personal view is that the same engine is fitted to both Manual & Auto CU2's, so any given problem would be the same on both models. But in saying that, after following this forum since the beginning it appears to be less of a problem on manuals than Auto's, why that is I have no idea.

[Sludge]

That is a totally different experience to what I had Sludge. I don't know weather it comes down to the dealership, or the people working there.

In my case the vehicle was never checked, test driven or to my knowledge reported to Honda, they just took me at my word without any questions except asking what fuel I used. (I must add that my car only ever went back for the first service, i have done the rest). I was told that as soon as the upgrade was ready they would ring me & arrange a time for the upgrade to be carried out.
As it turned out, that is exactly what happened, I received a phone call on a Friday asking me to have my car there first thing the following Monday for the Software upgrade, which is what happened. As for the replacement knock sensor I have to wait for 1 to become available, but I am not worried as the software update has cured the problem (2000km traveled with no further sign of the problem).

On a side note they said they will be doing the software update on every CU2 auto that comes in for service, weather a complaint has been made or not. My understanding is the knock sensor will only be fitted to cars where a complaint has been made. At least that is the case with my dealership.

Hmm, interesting. He did say something to me about testing the fuel and I think he said the colour (of the fuel), but I had switched off at that stage.

[buddah51au]

[QUOTE=Sludge;2429931]Hmm, interesting. He did say something to me about testing the fuel and I think he said the colour (of the fuel), but I had switched off at that stage.[/QUO

What can i say Sludge ....... fancy a 16 hour drive? I think i could arrange the software update, but no news on knock sensor.

[Sludge]

[QUOTE=Sludge;2429931]Hmm, interesting. He did say something to me about testing the fuel and I think he said the colour (of the fuel), but I had switched off at that stage.[/QUO

What can i say Sludge ....... fancy a 16 hour drive? I think i could arrange the software update, but no news on knock sensor.

Does that come with bed and breakfast?

[buddah51au]

[QUOTE=buddah51au;2430179]

Does that come with bed and breakfast?

lol......is the floor or lounge good enough? 1 bed only here & i don't share

[ozscott]

I think I might have posted on here somewhere that I know from my mate the service manager that they will log the complaint on the register after test drive, check of fuel, and check of fuel line hose clamps. And when its your turn and the parts are in they will do the job. Budda's eg is therefore probably a rare one, but welcome no doubt.

Cheers

PS. I dont see the drive and testing as a particular imposition - my new one gives off the odd ping so I am happy for my mate to do the testing to comply with what HA want.

[buddah51au]

I would like to think it is more to do about having a good relationship with my dealer who also understands my many years experience in the motor trade to the point that if a say there is a problem or something is not right they take me at my word without the need to get a workshop technician involved.

Granted, it is a great position to be in as I am taken at my word, but i also believe that in the initial stages they did do a ring around to check on my experience & qualifications.

Lately it has even got to the stage where they have potential new car buyers contacting me for advice on different matters. Like everything advice is free, some listen and some don't.

Of those that don't listen, 1 day i might relate the long story of an elderly family member who ignored advice & wasted around 70k on cars in 1 year - nice to have a rich wife..... lol

[denot]

Went to the dealer on the weekend to introduce my bro in law to them (buying Jazz). Talk to the salesman I know there about the post combustion issue. He said he'll talk to the service department later (service already closed when I got there).

Got call from him yesterday saying the service manager didnt know anything about this and they said they most probably not going to do anything until HA deliver product recall, coz this didnt affect many CU2 owner...

hmmmmm maybe I should go with Sludge to see Buddah...

[buddah51au]

hope u enjoy loooong boring drives denot.....lol

[tony1234]

CU2 road trip to Qld.:p

[buddah51au]

can't have too many Mexicans coming north

[SPQR]

can't have too many Mexicans coming north

Hear, hear!

[VIDSEURO]

Hey Guys

The critical thing from my perspective with the post combustion engine noise is this:

Lodge a complaint through HA web site using your VIN.

Write a letter to your dealer principle and hand it to them then have a chat.
My car has had the new knock sensor and update, it has slightly lessened
the noise but not eliminated it altogether, and that's what i wanted to happen.
My car will be ticking over 10,000 kms shortly so at that service
i will speak with the dealer principle again.

Seriously this is an unfortunate series of events for Honda.
They have the auto and manual that pings:thumbdwn:, how many?
At this stage it's not known and we may never know.

You all may like to use these emails:cool:
to voice your concerns after you have submitted your complaint over the web site.

Assistant Manager - Customer Relations
Irene Price
Honda Australia
T: (61 3) 9285 5555
E: irenep@honda.com.au

Joe Gelsi – Customer Manager
jgelsi@honda.com.au

Mark Higgins
Honda Australia National Public Relations Manager
markh@honda.com.au

[SteveH]

I had my CU2 manual in for its 10,000 klm service today. Advised them of the pinging noise and was advised that they had heard the noise in my car and had let Honda Australia know. They said Honda will get in contact when they have a fix. I told them that I had heard that fixes were available, but they claimed they had not been advised by Honda of this as yet.

Will wait to see if and when I get a call.

[Joystick]

Thanks Vids.

I think HA public relations has been very poor throughout this whole process, it seems every dealer has a different response to one another. I reported my problem with my dealer at the 1,000km service over 6 months ago and haven't received any additional contact or feedback on the 'pinging issue'. If it wasn't for this forum, I'd have no idea what's going on.

Once my wife gets back with the car, I'm going to lodge a more formal complaint as outlined by Vid.

[SPQR]

Thanks Vids.

I think HA public relations has been very poor throughout this whole process, it seems every dealer has a different response to one another......

They're doing exactly as instructed.

Step 1 - Deny the problem.
Step 2 - Say that the problem is minor and has no effect.
Step 3 - Say that it's limited to a few cars.
Step 4 - Acknowledge the problem and they have advised HA.
Step 5 - Say that the fix is not yet available.
Step 6 - Try the software fix first.
Step 7 - Mention that a new knock sensor has yet to arrive in the country.
Step 8 - Mid life update is released.
Step 9 - Don't actually fix the problem? Who knows.

My local dealer denied he'd heard of the problem and then immediately after I mentioned the internet forums he told me that all CU2's have pinging. But the great majority of owners haven't noticed or perhaps think it's normal. The dealer said that they will only react to those that complain. So far, of all they have sold, only one owner has complained; but they know the other cars have the problem.

[PNR888]

I had my CU2 manual in for its 10,000 klm service today. Advised them of the pinging noise and was advised that they had heard the noise in my car and had let Honda Australia know. They said Honda will get in contact when they have a fix. I told them that I had heard that fixes were available, but they claimed they had not been advised by Honda of this as yet.

Will wait to see if and when I get a call.

Tell your dealer to read their internal bulletins: SB004G09 and SB016T09.
One of the Canberra member posted those bulletins up in previous post.
Unless your dealer doesn't read their sales and technical bulletins, they have no reason not knowing that the fixes are available.

[buddah51au]

I guess the outcome will vary from Dealer to Dealer. Every Cu2 that goes through my dealer will be getting the software update as part of routine service. Those who complain will get the knock sensor as it becomes available.

I cant speak for anyone else, but i have done over 2,000km since the software update & in my case the problem has been eliminated. Even so, I am inline for the knock sensor when it becomes available.

Honda Australia can only react as advised by Honda Japan as they are only Importers / Distributors, which is the same with any imported car. The ONLY OPTION available to HA is to report problems to the Manufacturer, in this case Honda Japan.

To say all CU2's have the problem is total B/S, I have driven several, manual & autos trying to make them ping ( & I don't just mean a run around the block). of the 11 I have driven i have only been able to replicate the problem in 1 car besides my own.

[Joystick]

Hey Buddah,

One thing I find confusing is it appears the level of pining varies a lot between cars. For example, my vehicle will ping all the time (unprovoked), very loud and obvious across the entire rev range. While others only experience the problem infrequently....

I don't know much about the internals of cars, but why would the problem be more pronounced on some vehicles but less so on others? You would assume the problem would be universal across all Euros but it obviously isn't.

[buddah51au]

Hey Buddah,

One thing I find confusing is it appears the level of pining varies a lot between cars. For example, my vehicle will ping all the time (unprovoked), very loud and obvious across the entire rev range. While others only experience the problem infrequently....

I don't know much about the internals of cars, but why would the problem be more pronounced on some vehicles but less so on others? You would assume the problem would be universal across all Euros but it obviously isn't.

Why the level of pinging varies between different cars is impossible to answer, each engine is the same so in theory each should react the same. Of course theory and practicle have always been worlds apart. The only variance is fuel quality & apparently our fuels are not the best.

One sure way I have found to get a CU2 to ping is to find a steep incline and approach it with very light throttle which will load the engine between 2000 & 3000RPM. If it is going to ping it will do it under those conditions, although not every time. When I am asked for an opinion I have 3 such inclines I test on & will give a car 10 runs on each incline. That gives a total of 30 runs under conditions that Made My CU2 ping. I also do a 50km round trip under varying country B road conditions, after which i give a conclusion.

As I said before, of the 11 CU2's I have driven including my own I have found 2 that will ping, although both were very slight & you really have to listen for it.

I am still not convinced some of the problem is not timing chain related, which is a known problem area on K series engines.

[ozscott]

Buddah - what is the timing chain problem - are you talking about it hitting the cover? I am surprised that Honda would have any mechanical as opposed to electronic problems with their modern motors...bit of a dissapointment if they do.

Cheers

[aaronng]

I am still not convinced some of the problem is not timing chain related, which is a known problem area on K series engines.

Never heard of the timing chain problem on the K-series. Only the weak OEM timing chain tensioner. What is the timing chain problem?

[buddah51au]

it has never been a big problem, but it is a known problem where on occasions you get some timing slight timing chain slap as the variable intake cam drive gear goes though its normal few degrees of movement. Often it is associated with a weak timing chain tensioner. The normal fix in my time was replacement of chain, guides & tensioner.

[bk212]

Hi guys, thought I would post an update on here for others' information.

I had a CU2 which I purchased in July 2008, which had the pinging issue. I was on the list of those awaiting the fix. Whilst it was annoying, I absolutely loved the CU2 in every other respect. Anyway, because of the government 50% investment allowance on new vehicles, I got the opportunity to trade up to a new car at very little changeover cost. I looked at all the pros and cons and decided to change a CU2 for a CU2. My old one had 27,000km on it at changeover (I do a lot of kms).

At delivery I straight away noticed the new car had the same pinging issue. I had raised this issue in negotiations and so handed it straight back to the dealer and said I either want the ping fixed or a new car that doesn't have the noise.

Long story short, I had the fix applied to the new car (software plus knock sensor) and it has made a big difference. To be honest I think there has been a *hint* of a ping a couple of times, but if I wasn't listening for it I would never have noticed it. I have exhaustively tested it under conditions which previously would have had it pinging its bum off and have been unable to fault it. This has been a really drawn out and annoying issue with my previous CU2, but I'm happy to report that in my new car it is now sorted out and I am enjoying the car immensely.

[buddah51au]

I have only had the software update done, still waiting for the knock sensor & after a little over 2500km since the update I regard the pinging issue as solved. So basically i am not worried about the knock sensor, but will take it if & when the time arrives.

[Sludge]

Had my 12 month service yesterday and the dealer told me they had logged the problem with Honda and would be in touch when it is my turn. I reported the ping 6 months ago but apparently it doesn't pay to be patient!

Anyway they did some testing and the service report says,

"Checked and Confirmed post combustion sound at about 1,500 to 3,000rpm light throttle, carried out tests as per bulletin (fuel colour yellow premium) and logged all information with Honda technical will call when counter measure part and software is made available".

I have also noticed a couple of times that under certain conditions if you plant your foot the engine bogs down for a second or two before bursting back to life. I think I read somewhere that this problem is also related to the knock sensor. Any one know if this is correct?

[aaronng]

I have also noticed a couple of times that under certain conditions if you plant your foot the engine bogs down for a second or two before bursting back to life. I think I read somewhere that this problem is also related to the knock sensor. Any one know if this is correct?

That's the electronic throttle. Happens to the previous CL9 as well.

[Type R Positive]

I have only had the software update done, still waiting for the knock sensor & after a little over 2500km since the update I regard the pinging issue as solved. So basically i am not worried about the knock sensor, but will take it if & when the time arrives.Do you feel any difference? I wonder if you don't have the problem, will they still change it?

[buddah51au]

Do you feel any difference? I wonder if you don't have the problem, will they still change it?

The knock sensor has been ordered & I will be notified when it arrives. My dealer has told me that customers who complain about pinging will all receive software update & knock sensor, for customers who dont complain, the software update alone will be carried out as they come in for routine servicing. As for any differences, I can honestly say nothing that is noticeable, driveability & economy are exactly the same. The only possible exception & I can't say this with total honesty as i rarely give the car its head, but on the 1 occasion I have since the update it appears the rev limiter cuts in earlier. On previous occasions i have had no trouble taking it to 7500rpm in sport mode before i use the paddle shift, ( i had read that the limiter cuts in at 7900), but last lime I tried the limiter cut in about 7400RPM...... no great drama for me, i will just lower my shift point a little.

[chris41]

Good to hear theyve finally come up with a solution to the pinging.
I have a manual CU2 (now 11000kms old).
I registered my pinging issue with Honda Australia on advice from my Honda dealer of purchase and I havent been notified as yet. Will chase it up.

[tqt]

where can i register my ping issue to honda australia? so far i just report to my dealer and never hear from them since. Thanks

[chris41]

Honda Australia 1800 804 954. :)

[eur001]

Which dealer did you go?? I went to Burswood. They did my car few months ago and since then i can hardly hear the ping.



Hi guys, thought I would post an update on here for others' information.

I had a CU2 which I purchased in July 2008, which had the pinging issue. I was on the list of those awaiting the fix. Whilst it was annoying, I absolutely loved the CU2 in every other respect. Anyway, because of the government 50% investment allowance on new vehicles, I got the opportunity to trade up to a new car at very little changeover cost. I looked at all the pros and cons and decided to change a CU2 for a CU2. My old one had 27,000km on it at changeover (I do a lot of kms).

At delivery I straight away noticed the new car had the same pinging issue. I had raised this issue in negotiations and so handed it straight back to the dealer and said I either want the ping fixed or a new car that doesn't have the noise.

Long story short, I had the fix applied to the new car (software plus knock sensor) and it has made a big difference. To be honest I think there has been a *hint* of a ping a couple of times, but if I wasn't listening for it I would never have noticed it. I have exhaustively tested it under conditions which previously would have had it pinging its bum off and have been unable to fault it. This has been a really drawn out and annoying issue with my previous CU2, but I'm happy to report that in my new car it is now sorted out and I am enjoying the car immensely.

[BatRambo]

Hey guys,

I just got a phone call from my dealer, my knock sensor is here and I have my CU2 booked for next week. Hope this will solve the problem coz my car is pinging on 1500, 2000, 3000, 4000.... rpm :eek:

I will post some information when the fix is applied, wish me luck ;)

[VIDSEURO]

Im having a 10,000 km's service this Friday.

Also i was advised the new sensor will be applied to my car and any new software.

Anyhow the previous software did not fully resolve the post cumbustion noise.:eek:
The car will then be driven to the Gold Coast so it will allow me to monitor if the annoying ping is still there.
I will also provide you some fuel consumption figures.
All the best to you all and remember to keep pestering Honda.

[primetimex]

Reported the pinging problem to my dealer who will register the car to receive the software update and new knock sensor.

I have actually filled up my CU2 with Caltex Vortex 95 over the previous week as a) it was really cheap petrol that day b) test see how it compares to Ultimate 98

I need to do more testing but it seems with the Vortex 95 the metallic ball rattling sound seems to be louder with full tank and progressively diminishes as the fuel reaches 3/4 empty (I still had a bit of Ultimate 98 left from previous fill)

Gonna go back fill up with Ultimate 98 today and see what happens.

[billcheng32]

hey, i updated my software and replaced knocking sensor today. yes, i fell less noise when in the inclined road, and fell more power.haha, so far so good.

[BatRambo]

hey, i updated my software and replaced knocking sensor today. yes, i fell less noise when in the inclined road, and fell more power.haha, so far so good.

Good Good,

hope mine will have same results on friday :)

[SPQR]

....i fell less noise when in the inclined road, and fell more power.haha, so far so good.

Less noise? Is the ping not fully gone?

[buddah51au]

Im having a 10,000 km's service this Friday.

Also i was advised the new sensor will be applied to my car and any new software.

Anyhow the previous software did not fully resolve the post cumbustion noise.:eek:
The car will then be driven to the Gold Coast so it will allow me to monitor if the annoying ping is still there.
I will also provide you some fuel consumption figures.
All the best to you all and remember to keep pestering Honda.

Best of luck with the updates Vid, Hope it is as successful as mine was. get it up into the hinterland on a few hills, that will test it out. 6.47L/100 is the figure to beat, lets see if yo can manage it?

[billcheng32]

Less noise? Is the ping not fully gone?

hey, less noise means the noise is in the reasonable range, u cant make the running car without noise.

[Euromob]

So the car still detonates/pings but not as much..?

[primetimex]

Reported the pinging problem to my dealer who will register the car to receive the software update and new knock sensor.

I have actually filled up my CU2 with Caltex Vortex 95 over the previous week as a) it was really cheap petrol that day b) test see how it compares to Ultimate 98

I need to do more testing but it seems with the Vortex 95 the metallic ball rattling sound seems to be louder with full tank and progressively diminishes as the fuel reaches 3/4 empty (I still had a bit of Ultimate 98 left from previous fill)

Gonna go back fill up with Ultimate 98 today and see what happens.

Okay, an update - drove until the tank's nearly empty and re-filled with Ultimate 98, definitely less pinging noise than the Vortex 95 and the engine feels like it's running a lot smoother as well.

Can still hear pinging noise but my hearing's very sensitive and I don't think it'll bother anyone else.

[Euromob]

Hello People

I have been informed by a dealer that Euro MY10's don't have the so called Pinging issue , it was only a certain Vin range. You mob think that this dude is pulling my leg?

[denot]

Went to dealer this morning, and saw a lady came and said to the dealer that she came for the "post combustion recall". I asked her what and how she got the info, and she said the dealer just rang her to bring the car in for this (eventhough she didnt know anything about the pinging problem).

I've then asked the service manager, he said that they are recalling the CU2 based on VIN. He checked my VIN number and told me to wait until its my turn soon.

Note that this lady never reported any pinging issue to the dealer, nor to Honda Oz, but she still get the "fix".

[Roodog9]

Hello People

I have been informed by a dealer that Euro MY10's don't have the so called Pinging issue , it was only a certain Vin range. You mob think that this dude is pulling my leg?

Maybe not 'pulling your leg' ,, but almost certainly stroking it gently ,, if you believe that I have a very nice bridge for sale ,, interested ? :angel:

[Euromob]

Maybe not 'pulling your leg' ,, but almost certainly stroking it gently ,, if you believe that I have a very nice bridge for sale ,, interested ? :angel:

As long as it's located in a good area and doesn't ping , I might just be interested..!! :p

[nzitr]

Hello People

I have been informed by a dealer that Euro MY10's don't have the so called Pinging issue , it was only a certain Vin range. You mob think that this dude is pulling my leg?

A TSB has been posted (finally) on Acurazine. It lists the Vin ranges as follows:

Applies To: 2009 TSX – ALL
2010 TSX L4 – From VIN JH4CU2...AC000001 thru JH4CU2...AC00 3

I'm so ready to have my car done the noise is driving me crazy.

[Euromob]

A TSB has been posted (finally) on Acurazine. It lists the Vin ranges as follows:

Applies To: 2009 TSX – ALL
2010 TSX L4 – From VIN JH4CU2...AC000001 thru JH4CU2...AC00 3

I'm so ready to have my car done the noise is driving me crazy.
It seems Honda US have found the fix and are rolling it out..

http://tsx.acurazine.com/forums/showthread.php?t=684180&page=12

[praja6]

THis means My10 EUro built after July 09 still got the pinging issue?



A TSB has been posted (finally) on Acurazine. It lists the Vin ranges as follows:

Applies To: 2009 TSX – ALL
2010 TSX L4 – From VIN JH4CU2...AC000001 thru JH4CU2...AC00 3

I'm so ready to have my car done the noise is driving me crazy.

[praja6]

Seems like Honda Austra model VIN is different..

Just checked the VIN is JHMCU26409C2#####

checked the vin from this site. ANyone knows the VIN range affected in AUstralia...

http://www.carsales.com.au/new-cars/details.aspx?__Qpb=true&__Nne=15&Cr=1&R=509042&__Ns=p_NewPrice_Decimal%7C0%7C%7Cp_Make_String%7C0 %7C%7Cp_Family_String%7C0%7C%7Cp_Badge_String%7C0% 7C%7Cp_Series_String%7C0&keywords=&__N=2994+2951+4294956040+4294843448&silo=1304&seot=1&trecs=6&__sid=120EF380B5C7






A TSB has been posted (finally) on Acurazine. It lists the Vin ranges as follows:

Applies To: 2009 TSX – ALL
2010 TSX L4 – From VIN JH4CU2...AC000001 thru JH4CU2...AC00 3

I'm so ready to have my car done the noise is driving me crazy.

[BatRambo]

OK, had my car fixed yesterday.

They changed the knock sensor, ECU and transmission SW, this is what I've been told.
Was driving the car since yesterday and I'm happy with the results so far.
NO PINGING NOISE at the moment, I really hope this will remain as it is.

Service centre told me the car will learn its settings for next few tanks of fuel and it should work without any issues. I did noticed some change in the shifting, like the car became more smooth to drive. Didnt notice any improvement in power, but its still early to discuss.

[OZEuromania]

to be honest my field work is in IT so i don't know too much about cars weather where the noises comes from or what's causing it but to my general knowledge but saying the fuel im putting in is not upto scratch i find it hard to believe previously i owned a 05 evo 9 which i use the excat same type of fuel poured from the same station had no problem running that

had to sell the evo due to p plate restrictions and got busted so had to buy a euro and thought might as well buy a brand new 1 it seems appealing

all i really want is for the noise to disspear i couldnt care less of whats casuing it or why it is making the noise but telling me bollocks like fuel quality i just cant accept that as an cause of the pinging thats how i feel anyways from my common sense

the person i have contacted her name is

Irene Price
Assistant Manager
Customer Relations
(Embedded image moved to file: pic03035.gif)
Irene Price | Assistant Manager - Customer Relations | Honda Australia
T: (61 3) 9285 5555 | F: (61 3) 9285 5500 | E: irenep@honda.com.au | W:
www.honda.com.au/cars

very helpful lady relpied emails on a fast pace and promptly, even thought i got abit peed sometimes but cant blame her she dosnt own honda. i guess we all gotta understand these people are just told what the problems are and are rlying to us seeing they are a customer service spepcialist. When we speak to them please keep our cool and know that they are only our first point of contact but i guess gotta be pushy to get results.

and just on a note my EURO has never even touched 95Octane unless on Delivery thats what it had but ever since first tank went empty the car has been running on MOBILE 8000 and Shell V-Power
When was told the FUEL quality i even Tried the V-Power Racing 100Ocatne which i put in the evo sometimes when i go on cruises
that did not stop the pining either that basically kept me on thinking its the gear a few of my mates said it's the gear as well when i told them to test drive but o welps i aint no mechanic lol. just have to go by what im told by the techs i guess

I've just emailed Irene as well, hoping she'll come back to me with the positive confirmation on the availability of the fix and I'll keep everyone here updated.

[OZEuromania]

OK, had my car fixed yesterday.

They changed the knock sensor, ECU and transmission SW, this is what I've been told.
Was driving the car since yesterday and I'm happy with the results so far.
NO PINGING NOISE at the moment, I really hope this will remain as it is.

Service centre told me the car will learn its settings for next few tanks of fuel and it should work without any issues. I did noticed some change in the shifting, like the car became more smooth to drive. Didnt notice any improvement in power, but its still early to discuss.

Hey mate,

Did you just go to the centre and ask them to apply the fix? 'cos I'm going to do the service soon, though I've asked them to keep me updated on this issue, not sure if they would apply the fix during the service without being asked. What's the process? Thanks!

[BatRambo]

Hey mate,

Did you just go to the centre and ask them to apply the fix? 'cos I'm going to do the service soon, though I've asked them to keep me updated on this issue, not sure if they would apply the fix during the service without being asked. What's the process? Thanks!

Well, so far and as I know the process is as follows.
1. You go to ur dealer/service, they check the car, take fuel samples bla bla bla
2. Ur dealer will send the report to HA
3. HA will request knock sensor for your car
4. When the knock sensor arrives in AUS, you will be contacted by ur dealer and ur car will be booked for repair.

Above process applied for me, I think it will be the same for everybody.
At this stage have the car 3 days after fix was applied, no pinging is heard, however, less power I notice and increase in fuel consumption. But for this statement I believe is too early as I was adviced by service manager that the car will be in learning process for next few weeks/tanks :)

Cheers

[denot]

^^^ Like I sed, the dealer told me to wait until the recall is out (not for long now, according to him). So, when I report this problem, they didnt (or at least, I thought they didnt) do testing, etc as reported. Cause, according to the service manager, HA has inform them that there will be recall to fix this issue.

[cu2]

hey guys, just wondering, this pinging noise, its for auto's only right? Just pretty cbf to read the whole thread. I have the Lux manual, and i havent heard anything yet... i think...

[BatRambo]

hey guys, just wondering, this pinging noise, its for auto's only right? Just pretty cbf to read the whole thread. I have the Lux manual, and i havent heard anything yet... i think...


As far as I know, there were few manuals reported with pinging.
But who knows if thats the post combustion detonation sound or any other sound :)

[denot]

hey guys, just wondering, this pinging noise, its for auto's only right? Just pretty cbf to read the whole thread. I have the Lux manual, and i havent heard anything yet... i think...

manual also, unfortunately...

[Type R Positive]

hey guys, just wondering, this pinging noise, its for auto's only right? Just pretty cbf to read the whole thread. I have the Lux manual, and i havent heard anything yet... i think...
If you havent heard it, you're all sweet. :)

[VIDSEURO]

Guys

Last Friday 11th Sep

I had a new computer, knock sensor, and some manifold adjustment performed
as a countermeasure for the post combustion noise.
I was advised to fill car with 98 RON for 3 fills.

Anyhow i tested it myself and im happy to report that the noise is 98% corrected, basically if you had the radio on you would not hear it all.
It would help if you are slightly deaf :zip:, as my hearing is very acute especially when it comes to the CU2.
The latest Honda bulletin will indicate to dealers to start calling customers
to bring problem Euro's back for the countermeasure.
I must say Capital Honda were very professional and treated me like Gold :cool: ....:thumbsup:

I wish you all well with your dealers

[Type R Positive]

happy to hear about your win mate.
can you feel anything different about your car and its performance?

[BatRambo]

Guys

Last Friday 11th Sep

I had a new computer, knock sensor, and some manifold adjustment performed
as a countermeasure for the post combustion noise.
I was advised to fill car with 98 RON for 3 fills.

Anyhow i tested it myself and im happy to report that the noise is 98% corrected, basically if you had the radio on you would not hear it all.
It would help if you are slightly deaf :zip:, as my hearing is very acute especially when it comes to the CU2.
The latest Honda bulletin will indicate to dealers to start calling customers
to bring problem Euro's back for the countermeasure.
I must say Capital Honda were very professional and treated me like Gold :cool: ....:thumbsup:

I wish you all well with your dealers

LOL, I believe u are a gold for them, bearing in mind u left at least 40k with them ;)
So when you are saying at least 98%, can you still hear something? coz I had mine fixed too on friday and I cant hear any pinging and Im not deaf especially when it comes to my CU2 too :P
About 98 or 95, I was adviced by my dealer to keep using the same fuel I will be using in future as the car will be learning for next few refills.

Anyway, noticing the car running more smooth on a start and increase in fuel consumption in general I am happy that I dont have the ping anymore

[Euromob]

Mr BatRambo

Do you think I should not purchase this car quite yet..?

[Cyberia]

Spoke to the Service manager at John Blair Honda today, he suspects all new stock shipping at the moment will included the mod for knock sensor and manifold adjustments.
Mine gets here next week....fingers crossed!!!!!

[Euromob]

Spoke to the Service manager at John Blair Honda today, he suspects all new stock shipping at the moment will included the mod for knock sensor and manifold adjustments.
Mine gets here next week....fingers crossed!!!!!
I asked that assurance from Honda HQ and they have said zip...

[BatRambo]

Mr BatRambo

Do you think I should not purchase this car quite yet..?


I would definetely purchase the car, it is the best car Ive owned so far and even if there was no fix for the pinging I still purchase the car. Thats my own opinion. Many ppl here will agree with my words and I know even ppl that are not bothered to fix the pinging too. Car is awesome to drive and the fact there is resolution on post combustion sound makes it more cool.

[OZEuromania]

Well, so far and as I know the process is as follows.
1. You go to ur dealer/service, they check the car, take fuel samples bla bla bla
2. Ur dealer will send the report to HA
3. HA will request knock sensor for your car
4. When the knock sensor arrives in AUS, you will be contacted by ur dealer and ur car will be booked for repair.

Above process applied for me, I think it will be the same for everybody.
At this stage have the car 3 days after fix was applied, no pinging is heard, however, less power I notice and increase in fuel consumption. But for this statement I believe is too early as I was adviced by service manager that the car will be in learning process for next few weeks/tanks :)

Cheers

Thanks mate! I just got a call from my dealer and was asked to bring my car in and they will do the fix and service on the same day, 'cos the fix will take a whole day according to the call. Apparently, they still keep my report about the issue, though they hadn't contacted me ever since I reported it officially in Jan last year.

I'm getting excited to see the annoyance to be fixed finallly! But I'd better chill I reckon.....

Will keep you guys updated after the fix on next Thursday. Cheers.

[bk212]

A bit of an update: I had the fix applied about 2 weeks ago. It's much improved but there is still a very slight noise there under gentle acceleration. Hard acceleration is fine (which is interesting as this used to have it pinging wildly). I'm on my second tank of 98 RON fuel since the fix. Probably wouldn't notice the noise at all if I wasn't listening for it and can't hear it with the radio on.

[Spock1au]

Got a call from my dealer today to tell me that my car had arrived so I dropped in to take it for a drive as I'm not officially taking delivery until Oct 12th.
Happy to report that there was no sign of any noise. Mine is a MY2010 so it's probably had the fix applied.
Also happy to report that the rear parcel shelf is now black.

[VIDSEURO]

happy to hear about your win mate.
can you feel anything different about your car and its performance?

__________________________________________________ _

OK there is no drop in performance at all, the car feels very smooth through the gears.
Im actually no longer concerned about the noise
as it is no longer a problem...

I have covered 10K and the motor can only get better.
Im not sure if any Auto owners have issues with sluggish performance
all i can report is that the manual does it's job extremely well, when it hits 4000 rpm:cool:
my trip to the gold coast next week will give me ample time to monitor consumption and speed in overtaking.
I will post some stuff to you guys after that....
The euro kicks arso in the looks dept...:thumbsup:

[ozscott]

...mine is a MY2010 and my dealer service manager (who I have known for a long time) says mine and all 2010's do not have the fix.

Cheers

[SPQR]

If you havent heard it, you're all sweet. :)

Or deaf. lol.

[praja6]

Or deaf. lol.

I talked with one of the Honda dealer here in Sydney(as i am looking to purchase new model), he said the pinging issue mostly with 2008 built and My09 in 09 built. He said they are calling customers got the affected euro to upgrade the software.

He said in My10 model the pinging issue is fixed from factory.

I hope what he said is true....

[mikhaelnen]

I have been told the same from the dealer, the MY10 don't have the pinging issue.

However, I do hear some sound from the engine when accelerating, usually above 2000 rpm, not sure whether is the post combustion sound. Will be in for 1st service tomorrow, will let them to check that.

[BatRambo]

I have been told the same from the dealer, the MY10 don't have the pinging issue.

However, I do hear some sound from the engine when accelerating, usually above 2000 rpm, not sure whether is the post combustion sound. Will be in for 1st service tomorrow, will let them to check that.

If its like a rattle noise, 99% is the pinging issue. Moreover 08, 09 and '10 models coming out of the factory with the issue. Dont worry, just ask the service to check it and they will fix it in future :)

[09euro23]

FYI - havent been on this site for a couple months - Called Honda on monday complaining again about the pinging as they initially said it would be all sortted by July / August. Got a call on Wednesday saying the 'kit' was now in store for my car (i was on a list for the fix since march this year)... took the car in for 1/2 day on Thurs... now runs extremely well, ultra quite and smooth. Better than when picked up new!! Not a sound from the engine and no sign of pinging whatsoever! They tell me they changed the knock sensor and reprogrammed the computer. They also tested my fuel to double check i was running on premium!! (cheeky buggers)

Most importantly, there is no difference in power and/or fuel consumption!.... If your car is pinging, CALL HONDA and demand the fix - they are now capable of making your car run HEAPS better!!! Keep on their back - if you dont call them, they wont call you! Cheers...

[SPQR]

....They also tested my fuel to double check i was running on premium!! (cheeky buggers).

I'd like to see them do that: More like bluffers. The test for the Research Octane Number (RON) requires a special single cylinder test engine that is very expensive and tends to be owned by car manufacturers and engineering departments of some Universities. I doubt a humble dealership would own one or have ready access to one.

It reminded my of a local dealership who used to go racing at the local raceway just so they could spy on which of their customers were racing their cars and then telling them that their warranty was void. Legally all rubbish as they would need to establish that any damage was actually caused by the customer's actions.

[mikhaelnen]

Have my car in for 1st service today, confirm that my MY10 model have the pinging problem. Booked in to have the "kit" installed aka FIX next Thursday, because they have to order the parts from Honda.

Don't know about Honda, but my dealer is taking this problem very seriously and they are really doing a good job. So, i'm happy :)

[nxn75u]

Have my car in for 1st service today, confirm that my MY10 model have the pinging problem. Booked in to have the "kit" installed aka FIX next Thursday, because they have to order the parts from Honda.

Don't know about Honda, but my dealer is taking this problem very seriously and they are really doing a good job. So, i'm happy :)

which dealership you went to if i may ask? pm me would be fine too

[mikhaelnen]

Is the dealer in Artarmon.

[nxn75u]

cheers mate. Might give them a call too.

[BatRambo]

I had the fix implemented last Wednesday (new Knock Sensor and SW reprogrammed). The pinging in the 2000 to 3000 rpm range is gone but the car now pings over 3000 rpm under heavy load. ie going uphill in 3rd or 4th gears (doing 60 to 70 km/h).

Pick a steep hill, and accelerate hard uphill and see what happens.... My Euro still pings with 98 RON and fuel treatment the dealer put in.

Has anyone tested this?

Off topic: The dealer also did an engine flush at the 6 month service and didn't replace the oil filter (doesn't seem normal, does it?). Will be calling him up on Monday to find out WT* they did???


I tested mine in pretty much all possible conditions, no ping at all.
P.S. I am driving the car with Caltex Premium 95 all the time.

[primetimex]

Alright, in Perth here, Prestige Honda's got the knock sensor and software fix ready to go - gonna do the fix at the same time with my CU2 10,000km's service next week on Friday!

Wish me luck!

[denot]

My other car is a 200SX which loves to be blasted uphill. She swallows up the biggest hills without the slightest hesitation.

The Euro also likes to be reved but I dare say the fuel mapping/knock sensor has been a problem with this car and continues to be so.
I dare say when pushed hard, most Euros are likely to ping....

Here is what Honda Australia had to say about this issue:

Honda Dealer - "I’ve had a call first thing this morning from my Honda Technical contact in Melbourne instructing me to pass on to you that the vehicle will require an extended learning phase of 3 full tanks of high quality fuel 95 & higher and then we need to reassess the situation."

So, there you have it....A pretty lame response to a very serious problem.

note that all honda dealer that have install the fix to CU2 owner said the same thing consistently, so it might not be a lame response afterall...

[primetimex]

Here is what Honda Australia had to say about this issue:
Honda Dealer - "I’ve had a call first thing this morning from my Honda Technical contact in Melbourne instructing me to pass on to you that the vehicle will require an extended learning phase of 3 full tanks of high quality fuel 95 & higher and then we need to reassess the situation."

So what's this learning phase for then? If we have been filling up the car with 95 and / or 98 RON then is it still necessary?

I think overall that the Euro CU2 can't take fuel lower than 98 RON despite being stated as able to do so.

I've been running on Ultimate 98 and this has minimised any pinging so far to the point that it's not even audible.

[bk212]

My other car is a 200SX which loves to be blasted uphill. She swallows up the biggest hills without the slightest hesitation.

The Euro also likes to be reved but I dare say the fuel mapping/knock sensor has been a problem with this car and continues to be so.
I dare say when pushed hard, most Euros are likely to ping....

Here is what Honda Australia had to say about this issue:

Honda Dealer - "I’ve had a call first thing this morning from my Honda Technical contact in Melbourne instructing me to pass on to you that the vehicle will require an extended learning phase of 3 full tanks of high quality fuel 95 & higher and then we need to reassess the situation."

So, there you have it....A pretty lame response to a very serious problem.

I am now on my third tank of BP Ultimate 98 since the fix. Still a very slight ping there under moderate acceleration, but it seems fine under heavy acceleration (even under load up a steep hill). I'm not sure about this "learning" phase - if anything the noise is slightly worse on tank 3 than tank 1, but it's still very mild.

[Sludge]

So what's this learning phase for then? If we have been filling up the car with 95 and / or 98 RON then is it still necessary?

I think overall that the Euro CU2 can't take fuel lower than 98 RON despite being stated as able to do so.

I've been running on Ultimate 98 and this has minimised any pinging so far to the point that it's not even audible.

It is still necessary, if they change the mapping it takes time for the system to learn. Same if you keep changing fuels.

I stick to Caltex 95 RON and the car seems happy on it, on the odd occasion I have used 98 I noticed no difference at all.

[primetimex]

It is still necessary, if they change the mapping it takes time for the system to learn. Same if you keep changing fuels.

I stick to Caltex 95 RON and the car seems happy on it, on the odd occasion I have used 98 I noticed no difference at all.

Thanks for the info Sludge, I'll post here once I've got the car fixed next week and serviced and let's see how it goes from there!

[buddah51au]

So what's this learning phase for then? If we have been filling up the car with 95 and / or 98 RON then is it still necessary?

I think overall that the Euro CU2 can't take fuel lower than 98 RON despite being stated as able to do so.

I've been running on Ultimate 98 and this has minimised any pinging so far to the point that it's not even audible.


Over a distance of 18,000km I have used Caltex 95 exclusively apart from 2 tanks of 98 that I tried several months ago (Which made no discernible difference). I have only had the software update so far - knock sensor has not been replaced yet and my pinging problem has been completely eliminated.

[albii]

Thats a worry...My dumbarse service advisor told me its not pinging but post combustion detonation and hear this..The cu2 is not ivtec and does not have vtec on the exhaust side for fuel economy reasons. He also says to get the increase in power over the cl9, honda had to play with ignition timing and air/fuels.

[bk212]

Over a distance of 18,000km I have used Caltex 95 exclusively apart from 2 tanks of 98 that I tried several months ago (Which made no discernible difference). I have only had the software update so far - knock sensor has not been replaced yet and my pinging problem has been completely eliminated.

Buddah, excuse the noob question but just wondering: most of those that still have some mild pinging have had both the software update and knock sensor replacement. Do you think there is any significance that you only had the SW update and your pinging is completely fixed? Could the software update on its own be more effective than software + knock sensor replacement?

[buddah51au]

Buddah, excuse the noob question but just wondering: most of those that still have some mild pinging have had both the software update and knock sensor replacement. Do you think there is any significance that you only had the SW update and your pinging is completely fixed? Could the software update on its own be more effective than software + knock sensor replacement?

I can't answer that with any certainty, when my software update was done I was told a knock sensor had been ordered & I would be advised when they received it. I haven't followed up on it yet as i no longer have the problem (I have done over 3,000km since the software update). It is therefore no longer an issue for me personally, but in saying that i think i did hear it very faintly on 1 occasion only for 1 or 2 seconds.

What disappoints me more is the reported response from some dealers over this problem. All I can suggest to those who get such a response would be to find another dealer.

[Tarsnakes]

It's been a while since I checked in.

I've had the fix done about 300ks ago and it's been perfect since. No pinging at all and feels more powerful.

I'm pleased with the outcome.

[Eurotony]

Had my upgrade done at the belated 30k service. No pinging evident at all & also feels slightly more responsive than before.

All good

:thumbsup::thumbsup::thumbsup::thumbsup::thumbsup: :thumbsup::thumbsup:

[primetimex]

Over a distance of 18,000km I have used Caltex 95 exclusively apart from 2 tanks of 98 that I tried several months ago (Which made no discernible difference). I have only had the software update so far - knock sensor has not been replaced yet and my pinging problem has been completely eliminated.

Excuse the n00b question, buddah51au - but this "learning" will it be lost when say the battery is cut?

[buddah51au]

To my knowledge once the Battery is cut the learning process needs to re-start

[SPQR]

To my knowledge once the Battery is cut the learning process needs to re-start

True but the base settings stay the same; i.e. there are default maps.

[unity]

Had my upgrade done at the belated 30k service. No pinging evident at all & also feels slightly more responsive than before.

It's interesting how many people are finding an increased responsiveness after this software update. I have a CL9 and it always feels more responsive after an ECU reset. This increased responsiveness you feel would probably not be due to the actual software update. It will be a short lived thrill.

[SPQR]

^^ My CL9 always goes noticeably better after a service. It's all downhill after that because I tend to drive for economy so it learns that.

[nzitr]

I live in NZ and I had my knock sensor and ECU update done today. It was quite bad before the update and I'm happy to report it seems pretty good now. The car did seem a bit more responsive and the a/t seemed a bit smoother also. I'm looking forward to spending some more time in the car to see what the lasting impression is.

Cheers,

David.

[OZEuromania]

Yeah! As promised, I got the knock sensor replaced and software updated yesterday. So far, I feel greatly relieved enjoying the beautiful and smooth accelerating sound as it should have been for the whole last year.

I do feel it's more smoother when I push it to the extent around which I used to hear the annoying rattling. After almost a year suffering from hearing it, I know it so well that even though it wasn't 'reproducable', when it started making to pesky noise, I was just so confident to know how much I pushed the pedal and in what specific situation I would hear it. Sadly and ironically, I'm just so used to it and even my mind still tried to make the short-gone noise instead......I reckon the trauma would stay a bit longer than I thought.

I'll definitely keep monitoring it and update here. Hope we all have it fixed in peace.

Cheers!

[buddah51au]

It is my understanding that the base settings on the ECU are set for maximum performance meaning constant full throttle driving. As this is not constantly repeatable with road driving, nor would many of us drive our cars in such a manner for that matter, once the ECU is reset which can be done by disconnecting the battery it will take a few weeks for the ECU to learn our individual driving habits.

As we all drive differently, whether it be spirited driving or driving with economy in mind I always suggest to people to try and use the complete rev range at least once a week providing the engine is hot & of course it is safe to do so in the area you drive.

[H.T]

I have had a number of discussions with Fair trading in NSW, it seems that whilst everyone here is happy to have a whinge and wait, no one is willing to step up to the plate.

Fair Trading require anyone that has this problem to report it, so that they can exert some pressure.

If you are serious about getting your car fixed, take the right steps!

[nzitr]

I live in NZ and I had my knock sensor and ECU update done today. It was quite bad before the update and I'm happy to report it seems pretty good now. The car did seem a bit more responsive and the a/t seemed a bit smoother also. I'm looking forward to spending some more time in the car to see what the lasting impression is.


I've been doing some more driving and I have some further feedback.

My car suffered from the 2.5k light throttle issue and also noticeable pinging when I nailed the throttle at 4-5k. Less obvious was a general hard/loud note to the engine when reved out. I've previously self tuned a DC5R with K-Pro and based upon what I was hearing from my Euro I would put the noise down to a slight lean mixure with mild over advanced spark.

So far the 2.5k light throttle issue seems gone as is the 4-5k issue. I was really hoping that the changes were going to help the hard/loud engine note and I'm happy to report it does seem to be making big strides in that area. I think it's improving each time I drive it and the engine note seems much sportier and tuneful.

[CU2knight]

had the pinging fix completed- no rattle anymore.
I've only pours 98 petrol since i bought the vechicle 13 months ago. I was given the warning from the service guys at the dealership, don't lie, we could check the quality of your petrol- at that moment i wanted to smack all my receipts on the desk and say look at the evidence.

So happy with the fix so far....but hate the customer service at my dealership, reckon they are dodgy as. But no naming and shaming here.

[Type R Positive]

Nice to see you've had a win.

You just have to find a better dealer. Burswood seem to be the best in Perth for instance. Absolute pleasure to deal with. I have my favorite Toyota dealer in Perth too.

[SPQR]

had the pinging fix completed- no rattle anymore.
I've only pours 98 petrol since i bought the vechicle 13 months ago. I was given the warning from the service guys at the dealership, don't lie, we could check the quality of your petrol- at that moment i wanted to smack all my receipts on the desk and say look at the evidence.

So happy with the fix so far....but hate the customer service at my dealership, reckon they are dodgy as. But no naming and shaming here.

Checking on the petrol without your permission is an invasion of privacy. It's up to them to link any damage to your actions. In any case, as I have said before, I doubt that a humble dealership could justify owning the very expensive single cylinder engine with thick glass top that is used for finding the octane rating of a fuel. Such things are owned by car manufacturers, oil companies and university engineering departments.

[yfin]

I live in NZ and I had my knock sensor and ECU update done today. It was quite bad before the update and I'm happy to report it seems pretty good now. The car did seem a bit more responsive and the a/t seemed a bit smoother also. I'm looking forward to spending some more time in the car to see what the lasting impression is.

Cheers,

David.

wasn't the initial reaction from Honda about this issue stated to be Australia's "poor quality" fuel? obviously that poor fuel is in nz too.

[nzitr]

wasn't the initial reaction from Honda about this issue stated to be Australia's "poor quality" fuel? obviously that poor fuel is in nz too.

True we have the same fuel but I'd never had any run-a-round from my dealer on the issue. I was never asked what fuel I run (98 RON) and no-one wanted to test my car, they just booked it in when a kit was available.

Of course my experience may not be typical as I went though my sales resource who is pretty helpful overall.

[euro2009]

Surely we can all send comments/feedback to Wheels/Motor Magazines so they can chase that up with Honda Australia with more authority or Honda will get bad press/image and that will cost them dearly - don't you think?

[bub668]

My Euro been pinging like a bloody rock band...the dealer I bought with completely ignore me...


Sad to say I will never ever buy a Honda again...after owning several Hondas for over 2 decade.. and HA did absolute Jack..

Im dont even know whether I should take this to fair trading , I spent way 2 much time dealing with the dealers and service dept..and get fog off every time

[chris41]

bub668, don't lose hope, the 'fix' is official and released and will be fitted/applied under warranty next time you book your car at your dealer. I'll be having my Euro serviced shortly and will be making sure its completed then. :)

[actcueuro]

I spoke with the service manager at my dealership and he said make sure to book for the service well in advance and specifically mention the pinging so they can order the parts (in case they don't have them!).

I spoke with them on 24 September and they said they'd literally only received the "official" word a week beforehand and had only applied the fix once so far.

Mine actually doesn't ping so bad, but, still....I'd like it fixed as much as possible.

[chris41]

Yes, just booked mine one month in advance,
the dealer is fully aware and made note thats its to be applied.
Just to make note, I registered the problem with HA months ago as advised by the dealer and was never contacted advising that the fix was available, this forum has been my notification. Thanks to everyone thats added updates.

[Monza121]

Hey Guys,

I had the fix applied to my car yesterday. I can still hear a slight ping under heavy acceleration. However normal driving its all gone, I am also currently running on a tank of 95 octane. I will try 98 and let you know how I go.

On a side note, the Honda dealership I bought my car from were really good up until I picked the car up. Then I became a no body, especially to the service department. Warranty work, yeah we will fix it the third or fourth time you bring it in for the same reason. What a joke, I would like to name and shame. Not just to vent but to warn other Honda owners to go somewhere else.

Thanks guys

Monza

[CU2knight]

I'm exactly in the same boat, i went in bought the car, was promised the world, only to find the post sales service isn't there. rude over the phone, rude in person, fake as hell. give me the sh1ts when I went to service my car. funny thing is, they have heaps of awards for car sales etc on the walls, but nothing for service.


Hey Guys,

I had the fix applied to my car yesterday. I can still hear a slight ping under heavy acceleration. However normal driving its all gone, I am also currently running on a tank of 95 octane. I will try 98 and let you know how I go.

On a side note, the Honda dealership I bought my car from were really good up until I picked the car up. Then I became a no body, especially to the service department. Warranty work, yeah we will fix it the third or fourth time you bring it in for the same reason. What a joke, I would like to name and shame. Not just to vent but to warn other Honda owners to go somewhere else.

Thanks guys

Monza

[Euromob]

So did the original poster of this thread ever have his car "fixed"?

[H.T]

Surely we can all send comments/feedback to Wheels/Motor Magazines so they can chase that up with Honda Australia with more authority or Honda will get bad press/image and that will cost them dearly - don't you think?

They are not interested, believe me I have tried, especially considering they declared it "Car of the Year", wouldn't be good for subscriptions to say we got that one wrong....

As per my last post, everyone here wants to complain, but no one will step up....

Tell me how many of you have actually looked at the fair trading website?

Here is the link to make it easier for you...

http://www.fairtrading.nsw.gov.au/icms-public/complaint/registration/newComplaint.sjsp?complaintType=general

Mods/Admin, please feel free to let me know if you think I am out of place with my posts, if so please delete/modify them...

[euro2009]

bub668, don't lose hope, the 'fix' is official and released and will be fitted/applied under warranty next time you book your car at your dealer. I'll be having my Euro serviced shortly and will be making sure its completed then. :)

Can anyone confirm this is now official that Honda has admitted this is indeed the problem and a fix is available when we contact Honda Dealer ?

[Euromob]

Don't you need a majority to make a complaint? out of how many thousands of cu2's sold have this problem?

[Euromob]

Can anyone confirm this is now official that Honda has admitted this is indeed the problem and a fix is available when we contact Honda Dealer ?
I have heard that this is a minor problem reported on a few websites , and if u are effected there is a fix and it will be performed by your dealer. There is no damage to the engine. There is no recall and no certain vin affected , cause of the small percentage of vehicles that have this issue.

[yfin]

They are not interested, believe me I have tried, especially considering they declared it "Car of the Year", wouldn't be good for subscriptions to say we got that one wrong....


Wheels are interested in the issue - suggest you guys follow them up and tell them the status. They put this article on their website

http://wheelsmag.com.au/wheels/site/articleIDs/C51E6019C56ABDD6CA2575770015C28C?open&template=domWheels

http://wheelsmag.com.au/wheels/wheelsed.nsf/6f41c1d13a3b1f07ca256c2700808185/c51e6019c56abdd6ca2575770015c28c/Body/0.84?OpenElement&FieldElemFormat=jpg

[H.T]

I have heard that this is a minor problem reported on a few websites , and if u are effected there is a fix and it will be performed by your dealer. There is no damage to the engine. There is no recall and no certain vin affected , cause of the small percentage of vehicles that have this issue.

Tell me your a mechanical engineer, and that you can guarantee there is no damage to the engines due to this issue.

When I quizzed about how detrimental this problem can be, and I mean really drilled the issue, I was advised that they have no reported engine problems yet....

Put it simply, the long term effects of this problem are yet to be seen, but my guess is that there will be some...

I am NOT a mechanical engineer, but have been around cars and engines long enough to know that it can't be good...

My car has been reported since February 09 and all I get is that they don't have the fix or the parts, thats from three dealerships in Sydney.

If anyone knows of a dealership that has completed the fix in Sydney for them and it has worked, please pass their details on to me.

[H.T]

Wheels are interested in the issue - suggest you guys follow them up and tell them the status. They put this article on their website

http://wheelsmag.com.au/wheels/site/articleIDs/C51E6019C56ABDD6CA2575770015C28C?open&template=domWheels

http://wheelsmag.com.au/wheels/wheelsed.nsf/6f41c1d13a3b1f07ca256c2700808185/c51e6019c56abdd6ca2575770015c28c/Body/0.84?OpenElement&FieldElemFormat=jpg

I didn't see that article, will make contact with them today.

[H.T]

Checking on the petrol without your permission is an invasion of privacy. It's up to them to link any damage to your actions. In any case, as I have said before, I doubt that a humble dealership could justify owning the very expensive single cylinder engine with thick glass top that is used for finding the octane rating of a fuel. Such things are owned by car manufacturers, oil companies and university engineering departments.

You can tell the difference between the fuels just by looking at them, regular unleaded from memory is a purple/red colour, where as premium fuels are more yellowish.

They have access to the testing machines as they requestd to test my vehicle, I consented and they took a sample that they showed me and sent it away, the results were that it was premium petrol, they did not provide me with the octane rating. I suspect that it has more to do with the legality of it, i.e the car was filled with "98" octane by me, and has always been filled at the same petrol station. But had the results shown that it did not have a "98" octane reading, I would have a case to go to the petrol provider with a "Please Explain".

[bub668]

I'm glad I am not the only one treated like a fool by the Honda dealers and service department. As many posters mentioned above, the service and smile was great before I hand over my cheque, as soon as I did that I was a nobody...COMPLETELY ignored by all departments in Honda..

I notify the service department when I did my 10k , 15k and 20k service regarding the Pinging, and they did absolutely nothing but swipe me off..

I have since warned every frds and relatives to stay away from all Honda vechicles..thats after driving Honda for over 20 yrs.

[ok2]

I understand your feelings but it would appear it is important to separate Honda from the dealer in your case. The dealer has not treated you well at all. Have you called Honda Australia complaints to complain about them (and get a "call reference number" if you can). Would also suggest your write to them detailing your issues. Will carry more weight with them.

Also find another dealer to service your Honda if that is possible. Honda items are generally well engineered and built but they are not perfect so fail from time to time like anyone.



I'm glad I am not the only one treated like a fool by the Honda dealers and service department. As many posters mentioned above, the service and smile was great before I hand over my cheque, as soon as I did that I was a nobody...COMPLETELY ignored by all departments in Honda..

I notify the service department when I did my 10k , 15k and 20k service regarding the Pinging, and they did absolutely nothing but swipe me off..

I have since warned every frds and relatives to stay away from all Honda vechicles..thats after driving Honda for over 20 yrs.

[Euromob]

When I contacted Honda Customer Service they took my details and called me back the next day and when I raised my concern with my dealer , they forwarded my concern to Honda HQ again and they replied again in a very short time. I know Honda employees who have and are purchasing Euro's without hestiation. If you are being treated badly by your dealer , you must let Honda Customer relations know.

[tqt]

hi, how much 10.000km service for cu2 in melbourne dealer?

[tqt]

Im having a 10,000 km's service for my cu2 this Friday

Also i was advised by my dealer the new knock sensor will be applied to my car and new software. I just wondering how you guys know they change the knock sensor? Is that some kind of document or they show you guys the replace knock sensor?

[H.T]

Irving,

I just noticed your second ride, S14 nice!.

I sold my S15 to make way for the CU2 and am missing it deeply, should have just put up with the baby seat in the back of it...

[actcueuro]

Irving, while I somewhat agree with you that a new car SHOULD not suffer from this kind of problem, realistically, as a fellow engineer I'm sure you'd understand that you can't make a product that is a 100% failure/problem proof all of the time.

I am a software engineer, and while I can assure you that I make every attempt to ensure that there are no bugs in the software that I create, reality is quite different. I'd say that it'd be quite unreasonable for any of my customers to expect that my software will NEVER crash because, unfortunately (both for them and for me), crashes are a reality of software.

While I don't have nearly as much experience as you in the engineering industry, only point I as a fellow CU2 owner am trying to make is that while the pinging is quite annoying, discomforting etc., it is a problem that Honda is trying to rectify.

I believe that the driving 3 full tanks of petrol before / after the fix is applied may be to ensure that any trace undesirable elements in the fuel system (or other connected systems) are assuredly gotten rid of.

My car has not yet been "fixed" but, when I spoke with the dealership, they did advise that the procedure does involve driving 3 full tanks of fuel after the fix has been applied. What happens in reality still remains to be seen.

Just my 2 cents worth...my intention is not to ruffle any feathers :)

[bk212]

Well, I am on my 4th tank of 98 RON fuel post-fix. Straight after the fix I couldn't notice any pinging. Now there is a very slight ping (but I should add, not bad enough yet for me to go back to the dealership). So it seems my car has "learned" to ping again?? I do drive quite sedately most of the time so maybe the ECU is tweaking the mix for economy meaning more prone to pinging?

[euro2009]

I have just found this:
http://www.carsguide.com.au/site/news-and-reviews/car-news/honda_accord_engine_problem_being_fixed

I suggest we bring it to the dealer and get them to fix it as Honda Australia has confirmed as said:

"A counter measure has been developed. We will receive it at the end of this month and will be contacting customers to recify their vehicles," says Honda Australia's spokesman, Mark Higgins.

See above link for more info.