HONDA sort yourselves out!!!
After months of complaining about mine, they only replaced the front tyres! Even though they had rotated them front to rear in the trial and error stage and the problem persisted.
This tells me that on the first tyre rotation at a service, the pulling to the right will revisit due to the rear tyres having the same fault. Go figure... Honda....Surely their profit margins aren't that tight....
The pen is mightier than the sword.
Quote:
Originally Posted by
avid
Another course of action about this issue might be for us to tell Honda Australia that we intend to try and get the story into the media.They might not give a "fig",but then again, it aint going to help sales is it.
Yes I totally agree the media should be involved as a last resort. We missed the boat though (International Motor Show and Grand Prix. Honda showed some "Ruthless Marketing")
I personally think that OzHonda, If they don't mind, should contact Honda Japan and Honda Aust. ( Starting from the the executive level at Honda Aust. and to the excecutive level at Honda Japan ) about this issue, explaining to them that their reputation of "Honda Reliability" in Australia is being tainted and that the marketing they are doing here in Aust. won't work if all aspects of of the chain arn't fulfilled.....
For example:
The Product it self ---> Manufacturing of the product ---> Marketing of the product ---> And of course "Customer Satisfaction of the product" which is the last link and the most important of them all !!
Without customer satisfaction the rest are all a waste of time and money. This causes a trickle effect on future sales because the majority of buyers in the future will be " US " the customer who already own one or more of their product(s) and are satisfied with it, which in turn will make us buy again if we are satisfied with it, not too mention others along the way as word spreads of satisfaction of their product mainly by us, mind you.
At the moment with the amount of competition in the motoring industry, there isn't much room for error.
Toyota has built a solid customer base and so has Mazda which is Hondas main rival....
Mazda2 vs Jazz
Mazda3 vs Civic
Mazda6 vs Accord
RX8 vs Integra Type S
MX5 vs S2000
Tribute vs CRV
CX7 and CX9 vs MDX.
Not too far behind is Hyundi, Subaru, Ford and all those European cars...and last on the list is Mitsubishi and Holden which by the way is hanging on by a thread (lucky for the Holden Ute otherwise....... :wave: lol)
I am going to contact the relevant authorities (consumer affairs and vicroads) and I'd ask the rest of the euro owners with the same symptoms, to do so too, PLEASE !! This is a SAFETY ISSUE !! At 4000klm-5000klm my car was looking for the nearest power pole (No exageration)
I have raised a safety issue with comsumer affairs before with success, not only for my success but for the success of SAFETY for fellow consumers as well, it is our responsabilty to do so as we are the consumer.
I will post relevant authority details in the next couple of days.
;)