Quote Originally Posted by aaronng View Post
if your Lexus is due for service, they will rock up to your house in a Lexus of the same or higher model, give you the keys to that car and take your car back to the dealer for servicing. If you are at work, they will come to your work to pick it up (assuming it is within the distance that they state in their policy).
They do that even for recalls that they don't charge you anything for.

Lexus service truly is exceptional - its no fluke they are consistently on top in customer satisfaction ratings